Customer Accounts - Code of Arbitration Procedure
Many new accounts now contain a pre-dispute arbitration clause that obligates the customer to submit any disputes with a registered representative or his or her firm to binding arbitration. The clause must be provided with specific wording and in a particular format on the new account form. It is highlighted and preceded by several disclosures:
- Arbitration is final and binding on all parties.
- Parties waive their right to seek remedies in court, including a jury trial.
- Pre-arbitration discovery is more limited than and different from court proceedings.
- The panel of arbitrators will include arbitrators who were affiliated with the securities industry.
- The arbitrator's award does not have to include factual findings or legal reasoning, and any party's right to seek modification or to appeal the ruling is limited.
- Simplified arbitration is available for claims that do not exceed $25,000.
- All awards are considered final and should be rendered within 30 business days of the closing of the record.
- Awards should be paid within 30 days from the date ordered.
A copy of the arbitration agreement must be given to the customer, who must acknowledge its receipt either on the agreement or on a separate document. Usually, this agreement will be included in the standard disclosure form that must be signed by the customer when opening the new account.Securities Exchange Act of 1934