Customer Complaints
Complaints must involve a commodity futures trading professional registered with the CFTC who is alleged to have engaged in activities which violate either the Commodity Exchange Act or CFTC regulations. Illegal activities include, but are not limited to:

  1. unauthorized trading of your account,
  2. misrepresentation,
  3. nondisclosure,
  4. churning (trading excessively to generate commissions),
  5. bucketing,
  6. violations of fiduciary duty, and
  7. misappropriation of funds.

The transactions involved can include futures contracts, options on futures contracts or on physical commodities.

Customers with valid complaints along these lines are entitled to adjustments to their accounts. Under the following circumstances, a customer's claim can be considered under the CFTC's reparations program:

  1. the individuals or firms named in the complaint are currently registered or were registered with the CFTC at the time of the alleged violation;
  2. the complaint has been mailed to the CFTC Office of Proceedings within two years after the resulting loss is realized for accounting purposes; and
  3. the proposed respondents are not in bankruptcy or receivership proceedings.

The facts outlined in the complaint must show that:

  1. losses claimed as damages are the result of the activities described;
  2. the proposed respondents named in the complaint engaged in these activities; and,
  3. these activities appear to be in violation of the Commodity Exchange Act or CFTC regulations.


Promotional Material

Related Articles
  1. Financial Advisor

    Wall Street: Where The Customer Is Always Wrong

    In the financial industry, there's not much emphasis placed on dealing with customer complaints, but there should be.
  2. Financial Advisor

    What Triggers an SEC Audit for Financial Advisors?

    Advisors looking to avoid an SEC audit should pay heed to this list of what may catch the regulator's attention.
  3. Financial Advisor

    Tips For Resolving Disputes With Your Financial Advisor

    Before you blame your advisor for your losses, be sure you know your rights and responsibilities.
  4. Trading

    So, You Want To Take Your Broker To Court

    Find out how to file a claim with your broker and what you can expect throughout the process.
  5. Managing Wealth

    How Does Your Stockbroker Rank?

    Evaluate your broker by more than current performance. Here's how to find their history, including any formal complaints or legal actions against them.
  6. Markets

    Get To Know These Crucial US Options Market Regulations

    How are options regulated in the U.S and which organizations are involved in options market regulations?
  7. Markets

    The National Futures Association As Market Watchdog

    As the overseer of the commodities and futures industry, the NFA helps to protect investors from fraudulent futures activities.
  8. Personal Finance

    The Better Business Bureau's Tool Belt For Saving Cash

    The BBB is one resource to help you connect with the best product/service providers in your area.
  9. Trading

    The Pros And Cons Of Trading Forex In An Overseas Account

    The Dodd-Frank Act of 2010 could impact whether overseas accounts benefit FX investors.
  10. Markets

    Frontier Still Struggling in Its New Territories

    Frontier Communications (NASDAQ: FTR) continues to struggle with the territories it bought from Verizon in California, Texas, and Florida. The smaller cable and internet company purchased approximately ...
Trading Center