American Customer Satisfaction Index - ACSI

A A A

DEFINITION

An index that provides information on how satisfied U.S. consumers are with the quality of products and services available to them. The American Customer Satisfaction Index produces four levels of indexes or scores - a national customer satisfaction score, 10 economic sector scores, 43 industry scores, and scores for more than 200 companies and federal government agencies. The ACSI is an important indicator of economic performance for individual firms as well as the macro economy.

INVESTOPEDIA EXPLAINS

Stocks of companies with high ACSI scores tend to do better than those of companies with low scores, while the national ACSI score has been shown to predict trends in both consumer spending and stock market growth.


The index uses customer interviews as inputs to a multi-equation econometric model developed at the University of Michigan. The index was first published in October 1994, and is updated quarterly on a rolling basis, with new data for one or more economic sectors replacing data collected the previous year.




RELATED TERMS
  1. Economic Forecasting

    The process of attempting to predict the future condition of the economy. This ...
  2. Econometrics

    The application of statistical and mathematical theories to economics for the ...
  3. Lagging Indicator

    1. A measurable economic factor that changes after the economy has already begun ...
  4. Leading Indicator

    A measurable economic factor that changes before the economy starts to follow ...
  5. Value Proposition

    A business or marketing statement that summarizes why a consumer should buy ...
  6. Warm Calling

    The solicitation of a potential customer with whom a sales representative or ...
  7. Client Base

    A company's primary source of business. A client base consists of the current ...
  8. Customer Service

    The process of ensuring customer satisfaction with a product or service. Often, ...
  9. Loyalty Program

    A rewards program offered by a company to customers who frequently make purchases. ...
  10. Client Facing

    A type of business role where the employee interacts directly with the customer, ...
Related Articles
  1. Introduction To Coincident And Lagging ...
    Mutual Funds & ETFs

    Introduction To Coincident And Lagging ...

  2. Leading Economic Indicators Predict ...
    Active Trading

    Leading Economic Indicators Predict ...

  3. Explaining The World Through Macroeconomic ...
    Options & Futures

    Explaining The World Through Macroeconomic ...

  4. Economic Indicators To Know
    Retirement

    Economic Indicators To Know

  5. 10 Retailers With Incredibly Flexible ...
    Personal Finance

    10 Retailers With Incredibly Flexible ...

  6. 5 Top Ways New Advisors Can Land Clients
    Professionals

    5 Top Ways New Advisors Can Land Clients

  7. 4 Unusual Sources Of Clients
    Professionals

    4 Unusual Sources Of Clients

  8. Do Customer Loyalty Programs Really ...
    Credit & Loans

    Do Customer Loyalty Programs Really ...

  9. 6 Tips For Spinning A PR Nightmare
    Fundamental Analysis

    6 Tips For Spinning A PR Nightmare

  10. Keeping Clients Through Good And Bad ...
    Professionals

    Keeping Clients Through Good And Bad ...

comments powered by Disqus
Hot Definitions
  1. National Best Bid and Offer - NBBO

    A term applying to the SEC requirement that brokers must guarantee customers the best available ask price when they buy securities and the best available bid price when they sell securities.
  2. Maintenance Margin

    The minimum amount of equity that must be maintained in a margin account. In the context of the NYSE and FINRA, after an investor has bought securities on margin, the minimum required level of margin is 25% of the total market value of the securities in the margin account.
  3. Leased Bank Guarantee

    A bank guarantee that is leased to a third party for a specific fee. The issuing bank will conduct due diligence on the creditworthiness of the customer looking to secure a bank guarantee, then lease a guarantee to that customer for a set amount of money and over a set period of time, typically less than two years.
  4. Degree Of Financial Leverage - DFL

    A ratio that measures the sensitivity of a company’s earnings per share (EPS) to fluctuations in its operating income, as a result of changes in its capital structure. Degree of Financial Leverage (DFL) measures the percentage change in EPS for a unit change in earnings before interest and taxes (EBIT).
  5. Jeff Bezos

    Self-made billionaire Jeff Bezos is famous for founding online retail giant Amazon.com.
  6. Re-fracking

    Re-fracking is the practice of returning to older wells that had been fracked in the recent past to capitalize on newer, more effective extraction technology. Re-fracking can be effective on especially tight oil deposits – where the shale products low yields – to extend their productivity.
Trading Center