American Customer Satisfaction Index - ACSI


DEFINITION of 'American Customer Satisfaction Index - ACSI'

An index that provides information on how satisfied U.S. consumers are with the quality of products and services available to them. The American Customer Satisfaction Index produces four levels of indexes or scores - a national customer satisfaction score, 10 economic sector scores, 43 industry scores, and scores for more than 200 companies and federal government agencies. The ACSI is an important indicator of economic performance for individual firms as well as the macro economy.

BREAKING DOWN 'American Customer Satisfaction Index - ACSI'

Stocks of companies with high ACSI scores tend to do better than those of companies with low scores, while the national ACSI score has been shown to predict trends in both consumer spending and stock market growth.

The index uses customer interviews as inputs to a multi-equation econometric model developed at the University of Michigan. The index was first published in October 1994, and is updated quarterly on a rolling basis, with new data for one or more economic sectors replacing data collected the previous year.

  1. Economic Forecasting

    The process of attempting to predict the future condition of ...
  2. Lagging Indicator

    1. A measurable economic factor that changes after the economy ...
  3. Value Proposition

    A business or marketing statement that summarizes why a consumer ...
  4. Econometrics

    The application of statistical and mathematical theories to economics ...
  5. Leading Indicator

    A measurable economic factor that changes before the economy ...
  6. After-sales Support

    After-sales support, sometimes called after-sales service, is ...
Related Articles
  1. Mutual Funds & ETFs

    Introduction To Coincident And Lagging Economic Indicators

    Investors can learn a lot, or very little, from these indicators once they know how to use them.
  2. Active Trading

    Leading Economic Indicators Predict Market Trends

    Leading indicators help investors to predict and react to where the market is headed.
  3. Options & Futures

    Explaining The World Through Macroeconomic Analysis

    From unemployment and inflation to government policy, learn what macroeconomics measures and how it affects everyone.
  4. Retirement

    Economic Indicators To Know

    The economy has a large impact on the market. Learn how to interpret the most important reports.
  5. Financial Advisors

    How Educating a Prospect Can Win You a New Client

    Financial advisors have many tools at their disposal to turn propects into clients. Educating them, rather than selling to them, is the first step.
  6. Professionals

    Top Spots in L.A. to Woo Clients

    L.A.'s dining scene is full of celebrities, but these impress-your-client spots offer better a mix of exquisite fare and power-lunchers.
  7. Professionals

    4 Strategies to Handle Clients Who Ignore Advice

    Working with clients that ignore your advice can be frustrating. Here are four ways to approach the situation.
  8. Stock Analysis

    How to Pick the Best Stocks? Listen to Customers

    Rated top in customer service, these companies have delivered impressive stock performance over the past year.
  9. Stock Analysis

    What is the Future for

    Learn about Salesforce and how it has become an industry leader in the cloud-based CRM space. Understand what it has in store for the future.
  10. Professionals

    Prevent Employees From Hacking You Computer System

    Cyber security attacks from a current or ex-employee can cause a lot of pain. Here is how to avoid such attacks.
  1. What are key factors that are generally considered in demographic studies conducted ...

    Key demographic factors that a company might examine to assess a potential market and more effectively target potential customers ... Read Full Answer >>
  2. Is good customer service something to look for in a company in which I am considering ...

    Investors should consider good customer service before buying a stock especially in consumer-oriented sectors. Customer service ... Read Full Answer >>
  3. What does it mean when they refer to the churn rate of a telecommunications company?

    Mobile network carriers, part of the telecommunications sector, refer to a churn rate as the percentage of customers during ... Read Full Answer >>
  4. Why did Target's (TGT) expansion into Canada fail so quickly?

    Target (TGT) decided to expand north into Canadian markets in 2011. By 2013, it had built 133 stores across several Canadian ... Read Full Answer >>
  5. How do companies calculate the estimated duration of a new project?

    Different kinds of companies use different techniques to estimate project duration. For internal projects, estimation requires ... Read Full Answer >>
  6. What are the biggest stadium naming rights deals of all time?

    The top three stadium naming rights deals of all time were all for stadiums hosting New York City teams. The largest was ... Read Full Answer >>

You May Also Like

Hot Definitions
  1. Bar Chart

    A style of chart used by some technical analysts, on which, as illustrated below, the top of the vertical line indicates ...
  2. Bullish Engulfing Pattern

    A chart pattern that forms when a small black candlestick is followed by a large white candlestick that completely eclipses ...
  3. Cyber Monday

    An expression used in online retailing to describe the Monday following U.S. Thanksgiving weekend. Cyber Monday is generally ...
  4. Take A Bath

    A slang term referring to the situation of an investor who has experienced a large loss from an investment or speculative ...
Trading Center