American Customer Satisfaction Index - ACSI

DEFINITION of 'American Customer Satisfaction Index - ACSI'

An index that provides information on how satisfied U.S. consumers are with the quality of products and services available to them. The American Customer Satisfaction Index produces four levels of indexes or scores - a national customer satisfaction score, 10 economic sector scores, 43 industry scores, and scores for more than 200 companies and federal government agencies. The ACSI is an important indicator of economic performance for individual firms as well as the macro economy.

BREAKING DOWN 'American Customer Satisfaction Index - ACSI'

Stocks of companies with high ACSI scores tend to do better than those of companies with low scores, while the national ACSI score has been shown to predict trends in both consumer spending and stock market growth.


The index uses customer interviews as inputs to a multi-equation econometric model developed at the University of Michigan. The index was first published in October 1994, and is updated quarterly on a rolling basis, with new data for one or more economic sectors replacing data collected the previous year.

RELATED TERMS
  1. Economic Forecasting

    The process of attempting to predict the future condition of ...
  2. Lagging Indicator

    1. A measurable economic factor that changes after the economy ...
  3. Value Proposition

    A business or marketing statement that summarizes why a consumer ...
  4. Econometrics

    The application of statistical and mathematical theories to economics ...
  5. Leading Indicator

    A measurable economic factor that changes before the economy ...
  6. After-sales Support (BBY, AAPL)

    After-sales support, sometimes called after-sales service, is ...
Related Articles
  1. Mutual Funds & ETFs

    Introduction To Coincident And Lagging Economic Indicators

    Investors can learn a lot, or very little, from these indicators once they know how to use them.
  2. Active Trading

    Leading Economic Indicators Predict Market Trends

    Leading indicators help investors to predict and react to where the market is headed.
  3. Options & Futures

    Explaining The World Through Macroeconomic Analysis

    From unemployment and inflation to government policy, learn what macroeconomics measures and how it affects everyone.
  4. Retirement

    Economic Indicators To Know

    The economy has a large impact on the market. Learn how to interpret the most important reports.
  5. Your Practice

    Top Tips for Managing a Prospective Client Meeting

    These tips are essential when it comes to managing that first meeting with a prospective client.
  6. Your Practice

    Work or Staying at Home: You Still Need a Plan

    A great deal of the econonmic engine is fueled by stay-at-home parents. Their financial needs matter as much as anyone. Here's how you can help.
  7. Your Clients

    Top 5 Ways Advisors Can Appeal to Women

    Female clients present an enormous potential market for advisors. Here are some ways advisors can make their practice more appealing to them.
  8. Your Practice

    Top Tips for Retaining Widowed Clients

    These tips should help keep your widowed clients safely in your book of business for years to come.
  9. Your Practice

    3 Top Tips on How to Be Truly Client-Centered

    Financial advisors can stand out from the competition by following these tips to run a truly client-centered practice.
  10. Your Practice

    How to Handle Annoying and Needy Clients

    Few things cause more headaches for financial advisors than excessively needy or annoying clients. Here’s what you need to do to handle them.
RELATED FAQS
  1. What are key factors that are generally considered in demographic studies conducted ...

    Key demographic factors that a company might examine to assess a potential market and more effectively target potential customers ... Read Full Answer >>
  2. Is good customer service something to look for in a company in which I am considering ...

    Investors should consider good customer service before buying a stock especially in consumer-oriented sectors. Customer service ... Read Full Answer >>
  3. What does it mean when they refer to the churn rate of a telecommunications company?

    Mobile network carriers, part of the telecommunications sector, refer to a churn rate as the percentage of customers during ... Read Full Answer >>
  4. Why did Target's (TGT) expansion into Canada fail so quickly?

    Target (TGT) decided to expand north into Canadian markets in 2011. By 2013, it had built 133 stores across several Canadian ... Read Full Answer >>
  5. How do companies calculate the estimated duration of a new project?

    Different kinds of companies use different techniques to estimate project duration. For internal projects, estimation requires ... Read Full Answer >>
  6. What are the biggest stadium naming rights deals of all time?

    The top three stadium naming rights deals of all time were all for stadiums hosting New York City teams. The largest was ... Read Full Answer >>
Hot Definitions
  1. Super Bowl Indicator

    An indicator based on the belief that a Super Bowl win for a team from the old AFL (AFC division) foretells a decline in ...
  2. Flight To Quality

    The action of investors moving their capital away from riskier investments to the safest possible investment vehicles. This ...
  3. Discouraged Worker

    A person who is eligible for employment and is able to work, but is currently unemployed and has not attempted to find employment ...
  4. Ponzimonium

    After Bernard Madoff's $65 billion Ponzi scheme was revealed, many new (smaller-scale) Ponzi schemers became exposed. Ponzimonium ...
  5. Quarterly Earnings Report

    A quarterly filing made by public companies to report their performance. Included in earnings reports are items such as net ...
Trading Center