Customer Service

AAA

DEFINITION of 'Customer Service'

The process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means.

INVESTOPEDIA EXPLAINS 'Customer Service'

Customer service is an extremely important part of maintaining ongoing client relationships that are key to continuing revenue. For this reason, many companies have worked hard to increase their customer satisfaction levels. Often there are many more people working behind the scenes at a company than there are customer service representatives, yet it is primarily the personnel that interact directly with customers that form customers' perceptions of the company as a whole.

RELATED TERMS
  1. Comparable Store Sales

    The amount of revenue a retail location generated in the most ...
  2. Relationship Manager

    A professional who works to improve a firm's relationships with ...
  3. Forrester Research Customer Experience ...

    Forrester Research, a technology and market research company, ...
  4. Customer

    An individual or business that purchases the goods or services ...
  5. Consumer Goods

    Products that are purchased for consumption by the average consumer. ...
  6. Consumer Staples

    Essential products such as food, beverages, tobacco and household ...
Related Articles
  1. Keeping Clients Through Good And Bad ...
    Professionals

    Keeping Clients Through Good And Bad ...

  2. How To Target Ideal Customers
    Professionals

    How To Target Ideal Customers

  3. Whom Should Corporations Please?
    Options & Futures

    Whom Should Corporations Please?

  4. Wall Street: Where The Customer Is Always ...
    Personal Finance

    Wall Street: Where The Customer Is Always ...

comments powered by Disqus
Hot Definitions
  1. Correlation

    In the world of finance, a statistical measure of how two securities move in relation to each other. Correlations are used ...
  2. Letter Of Credit

    A letter from a bank guaranteeing that a buyer's payment to a seller will be received on time and for the correct amount. ...
  3. Due Diligence - DD

    1. An investigation or audit of a potential investment. Due diligence serves to confirm all material facts in regards to ...
  4. Certificate Of Deposit - CD

    A savings certificate entitling the bearer to receive interest. A CD bears a maturity date, a specified fixed interest rate ...
  5. Days Sales Of Inventory - DSI

    A financial measure of a company's performance that gives investors an idea of how long it takes a company to turn its inventory ...
  6. Accounts Payable - AP

    An accounting entry that represents an entity's obligation to pay off a short-term debt to its creditors. The accounts payable ...
Trading Center