Investopedia

Continue to Site »

Forrester Research Customer Experience Index

Filed Under » ,
Dictionary Says

Definition of 'Forrester Research Customer Experience Index'

Forrester Research, a technology and market research company, publishes its Customer Experience Index (CxPi). The CxPi is based on evaluations from nearly 5,000 U.S. consumers about their interactions with a variety of companies across three areas - meeting needs, being easy to work with and enjoyability. The 2010 CxPi ranked 133 organizations across 14 industries.
Investopedia Says

Investopedia explains 'Forrester Research Customer Experience Index'

The 14 industries covered in the 2010 CxPi were - airlines, banks, credit card providers, health plans, hotels, insurance firms, internet service providers, investment firms, parcel shipping services, PC manufacturers, retailers, TV service providers, utilities, and wireless carriers. Barnes & Noble took the top spot in the 2010 CxPi for the second year in a row.

Articles Of Interest

  1.

    How do name-brand products compete with their generic competitors?

    On April 2, 1993, Phillip Morris announced that it was cutting the price of its cigarettes to compete with the growing number of generic brands selling for much less. The announcement had an ...

  2. Understanding The Consumer Confidence Index

    We look at this closely watched economic indicator to see what it means and how it's calculated.

  3. Consumer Confidence: A Killer Statistic

    It's the key to any market economy, so investors need to learn the measures and how to analyze them.

  4. Intel – A Bond's Downside And A Stock's Upside?

    With only decent earnings being reported, Intel must reignite growth to see meaningful capital appreciation.

  5. F5 Networks Takes Another Whirl In The Tech Spin-Cycle

    F5's guidance adds more fuel to the tech bear bonfire.

  6. Zynga's New Venture Is A Major Gamble

    The current state of online gambling in the U.S. makes Zynga’s move into the market a very risky one.

  7. Goldman Sachs Cuts Hewlett-Packard to $16: Time To Jump Ship?

    Goldman Sachs issued a target price of $16 on Hewlett-Packard's stock April 2. At the same time it cut its rating on the stock to "Sell," sending its stock for a 6% drop in intraday trading. ...

  8. Another Stumble At TIBCO Should Lead To Uncomfortable Questions

    Another disappointing quarter makes it harder to believe in TIBCO's potential.

  9. Schmidt Sells His Stake, LinkedIn Got The Goods And Your Weekly Tech Recap

    While earnings for last week remained mixed, those firms not tied too heavily to personal computer sales continue to put up decent numbers.

  10. Research In Motion's Hail Mary, Android Gains The Tablet Crown And Your Weekly Tech Recap

    For tech investors, the previous week saw more of the same themes that were playing out all of last year.
comments powered by Disqus
Marketplace
Hot Definitions

  1. Cost-Push Inflation

    A phenomenon in which the general price levels rise (inflation) due to increases in the cost of wages and raw materials.

  2. Happiness Economics

    The formal academic study of the relationship between individual satisfaction and economic issues, such as employment and wealth.

  3. Affluenza

    A social condition arising from the desire to be more wealthy, successful or to "keep up with the Joneses." Affluenza is symptomatic of a culture that holds up financial success as one of the highest achievements.

  4. Icarus Factor

    The term Icarus factor describes a situation where managers or executives initiate an overly ambitious project which then fails. Fueled by excitement for the project, the executives are unable to reign in their misguided enthusiasm before it is too late to avoid the failure.

  5. Angelina Jolie Stock Index

    An index made up of a selection of stocks from companies associated with actress Angela Jolie.

  6. Consequential Loss

    The amount of loss incurred as a result of being unable to use business property or equipment.
Trading Center