Inside Sales


DEFINITION of 'Inside Sales'

The sale of products or services by sales personnel who reach customers by phone or online, rather than traveling to meet them face-to-face. Inside relies on the phone, emails and the internet to reach customers and is common in the retail industry.

BREAKING DOWN 'Inside Sales'

Unlike outside sales personnel, insides salespeople do not travel. Despite this, they are still proactive about contacting potential customers and may make cold contacts. However a company may also designate incoming calls from prospective customers as inside sales. In addition, a company may outsource its inside sales duties to a third-party instead of conducting sales in-house.

  1. Outside Sales

    The sale of products or services by sales personnel who go out ...
  2. Insourcing

    Assigning a project to a person or department within the company ...
  3. Explicit Cost

    A business expense that is easily identified and accounted for. ...
  4. Implicit Cost

    A cost that is represented by lost opportunity in the use of ...
  5. In-House

    Conducting an activity or operation within a company, instead ...
  6. Outsourcing

    A practice used by different companies to reduce costs by transferring ...
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