Investopedia explains 'Queuing Theory '
Queuing theory is used to develop more efficient queuing systems that reduce customer wait times and increase the number of customers that can be served. For example, a 2003 paper by Stanford School of Business professor Lawrence Wein used queuing theory to analyze the potential effects of a bioterrorism attack on U.S. soil and propose a system to reduce wait times for medications that would decrease the number of deaths caused by such an attack.
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