In addition to online information, Fidelity offers a relatively wide selection of customer service options. Investors can send an email, call an 800 number, use instant messaging, or visit a physical location (over 100) to address any questions or issues.

Fidelity also guarantees a high level of execution – if eligible orders are not executed in one second, the trade is commission-free. Fidelity clients who meet certain account minimums are also eligible for more hands-on service, including assigned account representatives.

Next: Fidelity Online Brokerage: Conclusion »


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