FXCM Capital Markets; Customer Support And Analysis Tools
  1. FXCM Capital Markets; Introduction
  2. FXCM Capital Markets; Account Types, Minimum Deposits And Services Offered
  3. FXCM Capital Markets; Commission Structure
  4. FXCM Capital Markets; Customer Support And Analysis Tools
  5. FXCM Capital Markets; Additional Info
  6. FXCM Capital Markets; Summary

FXCM Capital Markets; Customer Support And Analysis Tools

Customer Support
FXCM provides customer support 24 hours, seven days a week. Support is available through more than 40 free international telephone numbers, email, fax or live online chat. This is for standard and Active Trader accounts; micro accounts do not receive live phone or chat support.

The company also provides an online Frequently Asked Question section which allows traders to easily find answers to common question no matter what platform they are using.

"MyFXCM" is the trader's online account area where they can deposit or withdraw funds, update account settings, transfer funds, change margin levels or create account statements.

If the trader has positions and is unable to connect to the internet or experiences a critical software/server malfunction but needs to manage or close a position, the trader can contact the Dealing Desk between Sunday at 5:15 PM ET to Friday at 5:00 PM ET. The dealing desk will only manage or close positions, but cannot open new positions. Analysis Tools
All FXCM platforms provide charts and a wide range of 30+ widely used indicators such as the RSI, Bollinger Bands®, MACD and moving averages. Custom indicators can also be created by traders to serve their individual purposes. Analysis tools, charting and the trading platform are free when a trader opens a demo account or live trading account.

SEE: Using Bollinger Band® "Bands" To Gauge Trends.

Figure 4. TS Desktop Indicator List (partial)


FXCM Capital Markets; Additional Info

  1. FXCM Capital Markets; Introduction
  2. FXCM Capital Markets; Account Types, Minimum Deposits And Services Offered
  3. FXCM Capital Markets; Commission Structure
  4. FXCM Capital Markets; Customer Support And Analysis Tools
  5. FXCM Capital Markets; Additional Info
  6. FXCM Capital Markets; Summary
RELATED TERMS
  1. Trading Platform

    Software through which investors and traders can open, close ...
  2. Bollinger Band®

    A band plotted two standard deviations away from a simple moving ...
  3. Demo Account

    A trading account that allows an investor to review and test ...
  4. Forex Account

    The type of account a forex trader opens with a retail forex ...
  5. Trading Margin Excess

    The funds that remain in a margin trading account that are available ...
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RELATED FAQS
  1. How do I create a trading strategy with Bollinger Bands® and the MACD?

    Learn how to establish profitable trading strategies using technical trader favorites such as Bollinger Bands and the moving ... Read Answer >>
  2. Are Bollinger Bands® used for investing or trading?

    Find out how investors or traders would use Bollinger Bands and why they are more useful for technical traders than long-term ... Read Answer >>
  3. How do I create a trading strategy with Bollinger Bands® and the Relative Strength ...

    Learn how technical analysts create a trading strategy using Bollinger Bands and the Relative Strength Index in conjunction ... Read Answer >>
  4. Are Bollinger Bands® useful for analyzing securities with very low volatility?

    Learn more about Bollinger Bands, a tool based on standard deviations of moving average that can be applied to both high ... Read Answer >>
  5. How are Bollinger Bands® used in forex trading?

    Use Bollinger Bands in forex trading to identify entry and exit points with ranging trends or to spot increasing volatility ... Read Answer >>
  6. Who created Bollinger Bands®?

    Learn about John Bollinger and his widely followed indicator, Bollinger Bands. Explore how traders interpret the different ... Read Answer >>

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