1. FXCM Capital Markets; Introduction
  2. FXCM Capital Markets; Account Types, Minimum Deposits And Services Offered
  3. FXCM Capital Markets; Commission Structure
  4. FXCM Capital Markets; Customer Support And Analysis Tools
  5. FXCM Capital Markets; Additional Info
  6. FXCM Capital Markets; Summary

Customer Support
FXCM provides customer support 24 hours, seven days a week. Support is available through more than 40 free international telephone numbers, email, fax or live online chat. This is for standard and Active Trader accounts; micro accounts do not receive live phone or chat support.

The company also provides an online Frequently Asked Question section which allows traders to easily find answers to common question no matter what platform they are using.

"MyFXCM" is the trader's online account area where they can deposit or withdraw funds, update account settings, transfer funds, change margin levels or create account statements.

If the trader has positions and is unable to connect to the internet or experiences a critical software/server malfunction but needs to manage or close a position, the trader can contact the Dealing Desk between Sunday at 5:15 PM ET to Friday at 5:00 PM ET. The dealing desk will only manage or close positions, but cannot open new positions. Analysis Tools
All FXCM platforms provide charts and a wide range of 30+ widely used indicators such as the RSI, Bollinger BandsĀ®, MACD and moving averages. Custom indicators can also be created by traders to serve their individual purposes. Analysis tools, charting and the trading platform are free when a trader opens a demo account or live trading account.

SEE: Using Bollinger BandĀ® "Bands" To Gauge Trends.

Figure 4. TS Desktop Indicator List (partial)


FXCM Capital Markets; Additional Info

Related Articles
  1. Personal Finance

    A Day in the Life of a Day Trader

    Day trading has many advantages and, while we often hear about these perks, it's important to realize that day trading is hard work.
  2. Trading

    How Much Trading Capital Do Forex Traders Need?

    Even a small pip profit can mean substantial percentage returns over time.
  3. Trading

    Traders: Profit From Other Investors' Fear

    Learn to pounce on the opportunity that arises when other traders run and hide.
  4. Trading

    Forex: Money Management Matters

    Currency trading offers far more flexibility than other markets, but long-term success requires discipline in money management.
  5. Trading

    Forex: Demo Before You Dive In

    All trading platforms have benefits and drawbacks - master the fake trade before making a real one.
  6. Small Business

    What's Involved in Customer Service?

    Customer service is the part of a business tasked with enhancing customer satisfaction.
  7. Trading

    Using Bollinger Band® "Bands" To Gauge Trends

    Find out how this smart tool can help you achieve superior analysis.
  8. Investing

    Using Compound Indicators To Predict Market Fluctuations

    Learn how to combine average true range, simple moving average and Bollinger band indicators to gauge market volatility.
  9. Trading

    Forex: Wading Into The Currency Market

    We go over the ground rules and available resources needed for this undertaking.
  10. Trading

    Not All Online Trading Brokers Are Created Equal

    The online trading broker market is becoming more and more competitive. Small differences between them can add up to big fee savings for you--or losses.
Trading Center