Broker Guide To Forex.com: Trading Platforms And Customer Support
Forex.com offers a number of different trading platforms, including its own FOREXTrader PRO, MetaTrader 4 and GTX - Forex ECN for professional forex traders, high net worth individuals and institutional traders. While all of the platforms include a basic set of features, there are some differences between the platforms that traders should carefully consider.
Here's a brief summary of each platform:
- FOREXTrader PRO: A fully customizable trading platform available via web or software downloads on all major operating systems. With professional-grade tools including real-time charting, pattern recognition software by Autochartist® and custom automated trading functionality, as well as fundamental round-the-clock updates by an expert in-house research team, the well-rounded platform is perfect for most individual traders looking for an easy way to identify, research and place forex trades.
- MetaTrader 4: The most popular agnostic trading platform for retail forex traders, offering programmable automated trading, one-click dealing on and off the charts and advanced order management tools. Forex.com enhances this platform by adding free expert advisor (EA), trading robot, hosting to qualifying clients, superior execution and pricing, integrated technical research and Autochartist trade ideas and no third party bridges or auto sync.
- GTX Forex ECN: GAIN Capital's solution for institutions and professional traders looking for more direct market access. The platform widens access beyond traditional Bank Liquidity Providers, allowing orders to interact with all GTX participants, including global banks, hedge funds and professional traders. Traders can also benefit from automatic size-adjusted average prices, innovative order types (like OCO, peg and iceberg orders) and a robust API for third-party application integration.
Trades can also be placed over the phone to customers during market hours by stating the account number, requesting the current price and stating the order. These trades are subject to a pre-deal margin availability check and will be manually entered into the customer's account for integrated P&L analysis and reporting.
Forex.com also provides a Trading Handbook for each platform that details fee schedules, margin requirements, order execution, order types, rollovers, trading hours and any other information that forex traders may need to know when trading.
Forex.com offers world-class customer support, including toll-free local and international numbers, email support or online live chat support. Forex specialists can also help with general forex market information, answers about products, tolls and services, as well as resolutions to any technical issues related to installing or running Forex.com's software.
The company's GTX solution also includes 24-hour phone access to an experienced team of market professionals that can provide market insight and facilitate the execution of complex trading strategies within the GTX marketplace.Broker Guide To Forex.com: Opening A Demo Account
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