Help and support is always close at hand when using thinkorswim. When there is a question, or more information is required on a certain function within thinkorswim, the best place to start is with the Help tab. If the answer cannot be found there, then the next option is to use the Support/Chat button. Traders should also be aware of the Message Center feature, which provides timely messages related to training events and thinkorswim information sessions. Help Tab: The Help tab provides answers to frequently asked questions, such as how to fund accounts and how to make withdrawals. The tab also provides access to User Manuals, release notes and information on Mobile Trading. Near the bottom of the Help tab traders will also find an archive of videos and "walkthroughs" of different thinkorswim features and functions.

Support/Chat Button: The Support/Chat button is located just below the Help Tab, as shown on the figure above. This button provides users with access to Live Chat Support, Chat Rooms and a list of Seminars. Live Chat Support is available 12 hours per day and can be activated by going to the Live Support tab and clicking "Create Support Request."

Figure 45. Live Support


Chat Rooms provide a way for users to interact with one another and the Seminars tab provides a list of current Seminars that are going on. Message Center: While using thinkorswim, messages will occasionally pop-up providing information or giving details of an upcoming trading seminar. To view current messages or prior ones, click on the Message Icon (an exclamation point) at the very top of the screen as shown in the figure below.

Figure 46. Message Center


Conclusion
Thinkorswim provides many features that allow analysis and trades to be completed in numerous ways. Some features are quite advanced and will take some time to get used to. It is also quite likely the user will continually find new ways of doing things as the platform is very customizable and has continual upgrades. Before making any trades, be comfortable with the platform; practice analyzing markets and executing trades on a paper money account before placing real orders, where a mistake could be costly. (For related reading, see What Type Of Forex Trader Are You?)





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