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Did I lose money when rolling over my wife's 401(k) due to the time it took the money to transfer between accounts?

My wife and I are consolidating investments. We rolled over her 401(k) investments (about $400,000) at one financial institution to another. It took 10 business days for the funds to transfer. At the original institution, the funds showed a balance of $0.00 on May 3, and the new institution didn't show an increase in balance until May 17. Is it unusual for a rollover to take this long? Is this the legal, standard time? I feel that I lost close to $500 in this process due to the money not being in an account while it was being rolled over.

Investing, 401(k)
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May 2018

This is a frustration for all involved.  Some firms can do electronic transfers of positions and the investments are moved within a day or two.  Since this is coming from a 401(k) plan they probably sent a physicial check.  It's frustrating, but could have been worse.  401(k) plans, especially those at insurance companies, are slow to adapt new technology to move this process along.

May 2018
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June 2018