- Pros and Cons
- Key Takeaways
- Company Overview
May permit you to use your own service provider when authorized
Limited roof leak repair is available as optional coverage
Can choose to only cover major home systems, appliances, or both
Not available in: California, Florida, Hawaii, Iowa, New Mexico, New York, Oklahoma, and Washington
Cannot choose a higher trade service fee in exchange for a lower monthly cost
Excluded versus included coverage sometimes seem to contradict each other
- Optional coverage includes limited roof leak repairs
- Has three main plans to choose from
- Only has one option for trade service fees, $75
- Allows the homeowner to choose their own repair technician upon authorization
Amazon Home Warranty, founded in 2009, is headquartered is located in Columbus, Ohio. The company works with more than 40,000 contractors to provide service to thousands of customers. It has been featured on news outlets such as Fox News, CNN, and USA Today.
- Year founded 2009
- Coverage area Does not provide coverage in California, Florida, Hawaii, Iowa, New Mexico, New York, Oklahoma, and Washington
- Available plans Three
- Amount of coverage Up to $2,500 systems plan; Appliance plan payout not available
- Length of contract 12 months
- Average yearly cost $504 to $624
- Network 40,000 in-network service providers nationwide
- Customer support 24-hour call center
- Customer support phone number 844-562-8085
- Recall period after repairs 90 days on parts; 30 days on labor
- Days before coverage starts 30 days
- Website https://www.amazonhomewarranty.com/index.php
Amazon Home Warranty provides home warranty plans that you can tailor to your specific needs. The company offers a choice of three home warranties designed to cover the repair or replacement costs for major home systems, appliances, or both. It also offers the option to purchase add-on coverage for items such as well pumps, sprinkler systems, or even wine refrigerators.
In our review, we look at the company’s pricing structure and the amount of coverage they provide in order to help you have a better understanding of what you can get for your money. Read our full review to see whether Amazon Home Warranty has the right plan for you.
Amazon Home Warranty offers its customers a choice of three plans: a home systems plan, an appliance plan, and a plan that combines both. The company charges a service call fee of $75 for each claim, payable when the technician arrives for your repair.
Price quotes were received from several different areas of the country, all of which were the same. Amazon Home Warranty provides coverage for much of the U.S. but does not cover California, Florida, Hawaii, Iowa, New Mexico, New York, Oklahoma, and Washington.
|Amazon Home Warranty||Appliance Plan||Combo Plan||System Plan|
|Central AC System||✓||✓|
|Central Heating System||✓||✓|
|Plumbing (including Stoppages)||✓||✓|
|Hot Water Heater||✓||✓|
|Garage Door Openers||✓||✓|
|Refrigerator (with Ice Maker)||✓||✓|
|Freezer (Stand Alone)||✓||✓|
|Instant Hot Water Dispenser||✓|
|Bathroom Exhaust Fan||✓|
|Kitchen Fan/Exhaust Hood||✓|
Amazon Home Warranty also allows you to add optional coverage for a monthly fee.
|Pool & Spa||$14.92|
|Additional Central AC||$9.99|
|Additional Central Heating||$9.99|
|Lawn Sprinkler System||$9.99|
|Whole House Humidifier||$8.99|
|Septic Tank Pumping||$6.99|
|Freezer (Stand Alone)||$4.99|
|Limited Roof Leak||$6.00|
|Hot Water Heater (extra)||$9.00|
Amazon Home Warranty offers three plans providing coverage on major home systems, appliances, or both. Plans are available to real estate professionals, although you must create an account to get more information. While you can get a free quote online, you are required to provide the property information before you are allowed to see your quote. You will hear from a customer service representative shortly after you provide your information.
Unlike some companies, Amazon Home Warranty only provides one trade service call fee (TSF) choice of $75. This is about average when compared with the competition. The company has regular promotions, such as a free month when you sign up.
Amazon Home Warranty Average Monthly Cost:
|System Plan||Appliance Plan||Combo Plan|
Although Amazon Home Warranty provides coverage for appliances and major home systems, there are a lot of exclusions. This is normal with most warranty plans, but there are some specific exclusions that we found confusing. This could make you think that a repair is covered when it is not.
As an example, drain stoppages and clogs are a covered item, however, upon further reading, there is a long list of things that may actually cause the stoppages and clogs which are not covered. One being a root intrusion– a stoppage or clog resulting from this is likely a denied claim. Review a complete list of coverage and exclusions with an Amazon Home Warranty’s sample contract.
Read through the plan exclusions carefully to fully understand what might not be covered in a claim.
Payout caps vary depending on the system. As an example, there is a dollar cap amount of $2,500 per contract term for central air conditioning systems, but only $500 per contract term for electrical systems. The dollar cap for the central air is higher than average while the electrical system is about average. Since we could not find a payout cap for appliances, we recommend that you thoroughly read through your contract so that you understand your out-of-pocket costs.
Once you have made a service call request online, you can typically expect authorization for a major repair within 48 hours. The company uses a network of providers, though you may be able to request your own service provider to get authorization for the claim. Amazon Home Warranty does note that they will attempt to expedite repairs if there is an emergency, but the company also states that they will determine what constitutes an emergency, so this is at their discretion.
Customer Service and Claims
Amazon Home Warranty’s contract states that you must immediately contact them by phone when a problem occurs. They will contact a service provider within 48 hours of a claim being made who will then notify you to schedule an appointment. Appointments are made at a time that is mutually convenient for you and the service provider.
Complaints and Third-Party Assessments
Amazon Home Warranty has a rating of B with the Better Business Bureau (BBB). While most recent reviews are four-star, older reviews show that most of the complaints the company has received have been issues with service contractors not fixing an issue or a delay in service. Since this is not the case with more recent reviews, it is possible that the company has taken the feedback to heart and has made changes to how these issues are handled.
There have also been complaints that customers thought the company was part of Amazon.com and purchased on name recognition alone, however, Amazon Home Warranty clearly posts on its website that there is no affiliation between the two companies.
Don’t just shop price. Shop what you get for the price. Many find Amazon worth the few extra dollars per month.
Competition: Home Warranty of America vs. Amazon Home Warranty
We chose Home Warranty of American (approximately $350 to $600) to compare to Amazon Home Warranty (approximately $349-$579 annually) because of its similarity in the price range and the fact that both have a $75 trade service call fee (although Home Warranty of America also offers a $100 trade service call fee, which reduces monthly costs).
|Home Warranty of America||Amazon Home Warranty|
|Average Yearly Cost||$494||$504|
|Support||24-hour online or by phone call at (888) 492-7359||24-hour call center|
|Service Fee||$75 / $100||$75|
|Available Service Areas||Available nationwide||Not available in California, Florida, Hawaii, Iowa, New Mexico, New York, Oklahoma, and Washington|
Both companies offer similar coverage for their regular plans, with Home Warranty of America offering two plans that combine major home systems and appliances. Amazon Home Warranty, on the other hand, offers three plans, with one plan covering appliances, one plan covering major home systems, and a third that combines the two. There is very little difference in the covered items for Home Warranty of America’s Premier Plan Plus with a $75 service call fee for $53.46 versus Amazon Home Warranty’s Combo Plan for $52. Interestingly, both companies offer limited roof leak repair, which is uncommon in the industry.
Amazon Home Warranty pulls away from the competition when you look at optional coverage items like wine refrigerators and lawn sprinklers. This puts Amazon Home Warranty slightly over the top—and, when you throw in the company’s BBB rating of B+ versus the fact that Home Warranty of America currently does not have a rating due to a high number of complaints, it makes Amazon Home Warranty the clear winner.
Amazon Home Warranty sits mid-range for pricing and it has few complaints when compared with many of the other home warranty companies that are out there. We did find that there is some confusion with consumers as to its name, and it is important to reiterate for those considering the company that it has no association with Amazon.com even though Amazon Home Warranty openly states this and works hard to not mislead consumers about this in any way.
Overall, we found that this is a company worth pursuing if you are looking for a home warranty plan that has good coverage at an affordable price.
How We Review Home Warranties
Our evaluation process considers a number of factors, including and not limited to the monthly (and yearly) cost, overall out-of-pocket expenses, service fees, and add-on fees. We also measure how each company stacks up to the competition in regard to price, coverage options, complaints, and customer satisfaction.
Learn more: Read our Home Warranty Review Methodology here.
Better Business Bureau. "Amazon Home Warranty LLC." Accessed May 7, 2020.