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Since American Fidelity (AMFI) doesn’t include war clauses in its policies, it may be a good choice for military members looking to supplement their SGLI benefits with a permanent policy. However, policy details on its website are lacking, and AMFI doesn’t offer options to customize policies. Plus, its financial strength rating isn’t up to par with other providers.
Top Rated For
- Pros & Cons
- Company Overview
No war clauses in any of AMFI’s policies
Few policy details available online
Limited online tools
American Fidelity Life Insurance (AMFI) was founded in 1956 by a World War II Marine. The company is headquartered in Pensacola, Florida, and offers individual life insurance policies to military members and civilians. American Fidelity is also a reinsurer for the Servicemembers Group Life Insurance (SGLI) program that provides term life insurance to military members. AMFI is licensed in 47 states.
- No war clauses in any of AMFI’s policies: Many insurance companies write policies with war clauses, which means they won’t pay death claims that result from an act of war. AMFI ensures that military members are protected even if they die while on active duty.
- Few customer complaints: AMFI had only one complaint in 2021 and no complaints in 2020 and 2019 for its individual life insurance policies.
- Few policy details available online: AMFI doesn’t disclose issue ages, maximum coverage limits, or other features on its website.
- Limited online tools: AMFI doesn’t offer online quotes, applications, or claims. The online portal is also very limited and doesn’t allow for online payments.
For 2020 and 2019, AMFI had far fewer complaints than expected given the company’s size, according to the National Association of Insurance Commissioners (NAIC). The NAIC annually calculates a complaint index for every insurance company to help consumers better understand how many complaints a company receives. The complaint index indicates whether the number of complaints received was high or low relative to the company’s share of the market. An index less than 1.00 means the company received fewer complaints than expected, while an index greater than 1.00 means it received more.
In 2021, AMFI received only one complaint, but since the company is relatively small, that one complaint resulted in a high complaint index of 4.06. However, the average complaint index for the prior two years was 0.00, indicating that no complaints were received. This suggests that policyholders are, for the most part, satisfied with the service they receive from AMFI.
AMFI’s ratings for financial strength are slightly below what we would typically recommend. The company received a B++ (Good) financial strength grade from AM Best, an independent agency focused on evaluating the creditworthiness of insurance companies. The outlook is stable for AMFI, which means AM Best does not expect their rating to turn negative, but most of the top insurance companies we review have an A grade or above. B++ is only the 5th highest grade available.
While a B++ (Good) isn’t a poor grade, we typically only recommend companies that score in the A bracket, and all of our best life insurance companies receive an A (Excellent) or higher. A high AM Best grade is important because it indicates that the company can reliably pay claims.
AMFI offers two different types of permanent life insurance.
Whole Life Insurance
Whole life insurance is a type of permanent policy where premiums stay level throughout your life and a cash value component accumulates within the policy. You may be able to borrow from the cash value in later years. Your beneficiaries are guaranteed to receive a death benefit no matter when you die, as long as scheduled premiums are paid.
Universal Life Insurance
Universal life insurance is another type of permanent policy that features an interest-earning cash value account and flexible premiums. You can even change the death benefit if your needs change, though increasing it often requires a medical exam. There’s typically a minimum premium required to keep the policy in-force, but you’ll have more flexibility with your payments than you would with whole life insurance.
Riders are add-ons you can use to customize your coverage and get additional benefits out of your policy. For example, accelerated death benefits can provide you with cash to pay for care costs if you become ill prior to your death. AMFI only offers riders with its whole life policies.
AMFI only offers customer support during business hours. You can reach a representative at 850-456-7401 or 844-944-4811 on weekdays between the hours of 8 a.m. and 4:30 p.m. CT. If your question is specifically about your universal life insurance policy, call 866-997-6349. You can also use this online form to submit an inquiry at any time.
Our Methodology: How We Review Life Insurance Carriers
We designed a comprehensive ranking methodology based on consumer priorities and life insurance company fundamentals to rank more than 90 insurers across five general categories: financial stability, customer satisfaction, product and feature variety, the overall buying experience, and cost.
In order to do this, we collected over 5,000 data points and scored each company based on 55 metrics. We grouped metrics by category to see how insurers performed in each; we then weighted category scores to determine how companies performed overall.
To learn more, read our full Life Insurance Methodology.