StubHub operates one of the world's largest online ticket reselling marketplaces. The company brings together ticket buyers and sellers and allows them to transact business by using either the company's web site or mobile applications. StubHub is a subsidiary of eBay Inc. (EBAY) and has operated its service since 2000.
While the company is the most recognizable online marketplace for tickets, it faces major competition from several other online ticket services. Here are a number of its competitors in the ticket marketplace.
Ticket Liquidator operates a website and provides access to a mobile app that connects ticket buyers with sellers. The company, which was founded in 2003, offers tickets to concerts, shows, sporting events and other popular activities. Unlike StubHub, which operates as a broker, Ticket Liquidator connects its users directly with sellers to negotiate transactions.
Also, unlike StubHub, Ticket Liquidator only accepts sellers who it carefully vets and considers qualified and trustworthy. As a result, Ticket Liquidator provides the following guarantees to its customers:
- All tickets are legitimate and valid for entry.
- All tickets are the same, equal or better than what the buyer requests.
- All tickets are delivered prior to the event, and if an event is permanently canceled, buyers receive a refund.
- Ticket Liquidator promises a 100% money-back guarantee if sellers fail to meet any of these promises.
Razorgator was founded in 2001 and offers tickets to concerts, sporting events, theater productions and more. The company has been selling tickets for nearly two decades and claims to sell the largest selection of guaranteed tickets across the web. Like Ticket Liquidator, Razorgator promises that tickets arrive on time and are valid for entry into the event. It also promises that tickets are the same, equal to or better than what the customer ordered.
Finally, the company promises a money-back guarantee if it doesn't meet these conditions. Customers can order tickets either through the company's web site or app and can pay by credit or debit card. All customers have the option of receiving their tickets through either a digital e-ticket download, electronic transfer, physical shipping, or local pickup.
Vivid Seats is another StubHub competitor that sells tickets to popular events. Unlike StubHub, the company screens and vets its sellers to guarantee the safety and security of its buyers. Vivid Seats ensures that it conducts transactions anonymously and never passes on the buyer's information to the seller.
In addition, like Ticket Liquidator and Razorgator, Vivid Seats makes a customer service pledge to its buying customers. The company promises that tickets are valid and authentic, delivered prior to the event, and are the same, equal to or better than what the customer ordered. Vivid Seats also offers a 100% money-back guarantee if it fails to meet these promises and offers a dedicated, in-house customer service team to its buyers and sellers.
SeatGeek operates a search engine that allows buyers to check multiple sources for tickets to events. The buyer inputs information about the event into the search engine, and it returns dozens of options for purchasing tickets. Each option receives a proprietary deal score. A higher deal score means you can expect a better value when purchasing. The search engine also returns interactive stadium, arena and venue seat maps that allow customers to choose their precise seats for events.
The maps also display the deal scores for each seat. SeatGeek offers customers use of its website and mobile application. Customers can choose to receive alerts that notify them if their favorite artist or team is playing in their city. The search engine has the advantage of aggregating results from multiple vendors and allows the customer to compare prices. SeatGeek also offers a number of safety guarantees for buyers.