Is Walmart's Biggest Liability Labor Costs?
In a company as large as Walmart Stores Inc (WMT), it can be hard to increase profit by a measurable degree. Increasing margins on soap won’t affect the bottom line, nor will saving on nominal expenses like plastic bags.
What Walmart can control though, is its labor force. Walmart’s biggest expense is its labor costs. Currently, Walmart is the third-largest employer in the world after the United States and Chinese Armies. Finding a way to save money on labor, or to eliminate jobs altogether, may be a huge boon to the retailer.
- The greatest single cost for Walmart is labor.
- Walmart has a well-known history of labor disputes and a strong anti-union culture.
- Since the mid-2010s, Walmart has put in place some changes in the type and number of employees on its payroll and has increased its reliance on automation to bring labor costs down.
Understanding Walmart's Labor Costs
Walmart’s Labor History
Labor problems are not new to Walmart. The United States’ largest retailer has been fighting with employees, labor organizations, and unions since the 1970s. Sam Walton, a strong anti-unionist, instilled a non-union culture into Walmart that continues today.
In fact, the company has run into legal troubles throughout the world as it defends its labor policies. For example, the company has shut down stores that have voted for unions, arguing that the reason for closure was related to finances rather than the union itself.
Other labor violations include illegal firings, threats, unpaid overtime, and forced overtime. In short, Walmart isn’t a stranger to an unhappy workforce.
What Walmart Workers Want
Walmart employees complain of their inability to be hired full-time, a lack of medical benefits, and inconsistent scheduling that makes their lives difficult. Most of the $2.7 billion turnaround program was implemented, but employee hours have been cut, resulting in lower net pay than before.
In addition, Walmart workers are fighting to have their employee discount apply to all food as well as general merchandise. Currently, only fruits and vegetables are subject to 10% employee discounts, and only when the items aren’t on sale. Increasing the discount could cost Walmart almost half a billion dollars more per year, albeit with the added potential of getting more customers.
Why Does Walmart Act Like This?
Walmart doesn’t give in to these demands because it can’t afford to. In the 2015 fiscal year, Walmart made a profit of $16 billion. This figure, when divided among Walmart’s two million-plus employees worldwide only works out to an additional $7,355 per year, or $3.67 per hour—and that’s with the company making no profit, something that private companies aren’t in the habit of doing.
Aside from wages, Walmart spent $500 million on hourly associate bonuses in fiscal 2015, as well as almost $900 million in retirement benefits. Walmart currently provides a 6% 401(k) match.
It should also be noted that since the 2015 fiscal year annual report was released in January 2015, Walmart has increased its wages twice and that its minimum wage now stands at $10 per hour, making the $16 billion profit figure unlikely to be repeated for some time.
Walmart increased employee wages because it had to. The company was facing immense pressure from the media, its employees, and outside organizations for wage increases. With churn costs 1.5 to 2.5 times the cost of the employee’s salary, Walmart needs to continually focus on employee retention.
With the media running weekly stories about the poor working conditions at Walmart or the social services received by Walmart employees, the company needed a plan to stop the negative PR. Plus, as other retailers increase their wages and benefits, Walmart’s management is forced to do so as well, otherwise it would be left with a lack of applicants for its positions.
Instead of paying each employee a higher wage and then reducing their hours, Walmart ought to revamp its entire strategy to cut the number of workers it employs.
Walmart has 1.4 million American workers. What Walmart doesn’t have is mass-automation. Amazon.com Inc. (AMZN) uses robots in its distribution centers to pick orders. Competing retailers and grocers have replaced cashiers with self-serve checkouts.
Walmart could replicate some of Amazon's practices by automating more of its distribution centers (at a high cost) or, it can easily cut its number of cashiers by 50% to 75% by replacing people with self-serve machines. These workers can be hired full-time and receive benefits.
Employees will be happier with their increased competition and their jobs will be easier as they supervise a bank of self-serve check-outs, rather than have to serve customers themselves.
Self-serve has been implemented in every industry because of its incredible savings power. Retailers, airlines, restaurants, banks—they’ve all convinced consumers that doing work themselves is the best thing for them and the companies have reaped the financial benefits from it. Walmart needs to follow suit.