Does a Lost or Stolen Credit Card Hurt Your Credit Score?

It shouldn't, as long as you are proactive and act fast

A lost or stolen credit card should not hurt your credit score as long as you take the proper steps as soon as you realize your card is missing. Early detection is key and as long as you are proactive, you can protect yourself from the harmful effects a lost or stolen credit card can have on your credit report and score.

Key Takeaways

  • Replacing a lost or stolen credit card does not hurt your credit score, as the account age and other information is simply transferred to a new account. 
  • Most credit card issuers will not hold the cardholder responsible for fraudulent charges. 
  • A stolen or lost credit card can hurt a consumer’s credit score if the card is used and the cardholder doesn’t report the fraud and then fails to pay the charges.
  • Another way a lost or stolen card can hurt your credit is if you fail to update automatic bill payments to account for the new card number, which could mean you miss payments and eventually lead to accounts going to collections. 
  • Protecting your credit can be done by reviewing your credit report regularly. 

How Does a Lost or Stolen Credit Card Affect Your Credit?

A common misconception about what happens to your credit score when you replace a lost or stolen card with a new one is that the credit card company closes the old account and opens a new one when it issues the new card. Consumers worry about the effect this has on their credit since one of the factors used to determine your score is the length of time accounts have been open. Fortunately, most credit card companies do not close your account. They simply transfer your information, including your account open date and transaction history, to a new account number and effectively merge the two accounts into one.

The most obvious threat to your credit is that the person who steals your card or finds your lost card may attempt to use it illegally. Because your name is on the account, you are responsible for any balance that accumulate. The good news is that most credit card issuers will not hold the cardholder responsible for fraudulent charges. But if you fail to alert the card issuer and do not pay the balance, this gets reported to the credit bureaus and lowers your score.

Your credit score may also suffer if you fail to transfer automatic monthly payments to your replacement card number. This happens frequently with gym memberships, utility bills, and monthly subscription charges. Your credit card company declines these charges when they are made to the old card number. If you do not rectify the situation in a timely manner, these declined charges may be placed with a collection agency. Most collection agencies report to the credit bureaus and collection accounts are considered derogatory on a credit report, lowering your credit score.

Another scenario, albeit infrequent, is the credit card company declines to issue a new card. A lost or stolen card sometimes triggers an account review, where the credit card company reviews your transaction history and entire credit report. If you have recent delinquent payments or your credit score has slipped since you opened the account, the credit card company might decide you no longer qualify for an account and close it. This not only creates an inconvenience, since you no longer have that particular card to use, but it hurts your credit by removing a seasoned account from your report.


If your credit card is stolen in the United States, the Fair Credit Billing Act limits the liability of cardholders to $50, regardless of the amount charged by an unauthorized user. In today's world of electronic fraud, if just the credit card account number itself is stolen and the theft is reported before any charges are made, federal law guarantees that the cardholder has a zero liability to the issuer.

What to Do When Your Credit Card Is Lost or Stolen

You can limit the damage of a lost or stolen credit card to an inconvenience, versus a negative impact on your credit score, by taking the following steps:

Contact the credit card company

Your credit card company should be the first call you make as soon as you realize your card has been lost or stolen. The more quickly you cancel the card, the less time the person who stole it has to rack up charges. While you are on the phone canceling your lost or stolen card, the representative from the credit card company can review with you the most recent transactions made on the card. For any transactions not made by you, they can help you dispute them. This way, you are not responsible for paying them, and they do not get reported to the credit bureaus.

You should also verify with the credit card company how it reports replacement cards to the credit bureaus. Most of the big companies, such as American Express, Bank of America, Capital One, and Chase, have stated policies that they merge the new account with the old one for credit reporting purposes. That way, your credit report still reflects the original credit card account, and it does not appear as if you closed an old account and opened a new one.

Update all automatic charges

Make a list of every automatic payment assigned to the card that was lost or stolen. Make a special note of the date each payment is set to hit your card. Because it can take anywhere from a few days to a week or more to receive a replacement card, you might have to make payment arrangements with merchants set to charge your card before the new one arrives. 

For the others, contact the merchants the day you receive your new card. Explain the situation, and instruct them to delete the old card number from their records and set up future payments to deduct from your new card.

Monthly automatic payments are usually easy to remember, but do not leave out any charges made only quarterly, biannually, or annually. These are the ones that frequently trip people up and cause issues with their credit reports.

Be Proactive: Monitor Your Credit Report

As it is for medical conditions, early detection is key for handling threats to your credit report before they get out of control. Monitor your credit report closely. The law requires the credit bureaus to allow you to review your full credit report once per year for free. You should do this at a minimum and consider monitoring your credit report quarterly or monthly.

Keeping tabs on your credit report, especially after having a card lost or stolen, gives you peace of mind. It can also preempt the aforementioned situation where the credit card company closes your account after an account review. Often, a person who has this happen was never aware of the derogatory information in their credit report that triggered a red flag with the credit card company. If you always know ahead of time what your creditors see when they look at your report, you can avoid such unpleasant surprises.

Article Sources

Investopedia requires writers to use primary sources to support their work. These include white papers, government data, original reporting, and interviews with industry experts. We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow in producing accurate, unbiased content in our editorial policy.
  1. CNBC. “Replacing a Lost or Stolen Credit Card Will Not Hurt Your Credit Score, But Here’s Why You Should Act Fast.” Accessed June 18, 2021.

  2. Experian. “Steps to Take If You Are a Victim of Credit Card Fraud.” Accessed June 18, 2021.

  3. Experian. “Why Would a Credit Card Account Be Closed?” Accessed June 14, 2021.

  4. Federal Trade Commission. "Consumer Information: Lost or Stolen Credit, ATM, and Debit Cards." Accessed June 18, 2021.

  5. Chase. "Need a Replacement Card?" Accessed June 18, 2021.

  6. Capital One. "I Need a Replacement Credit Card." Accessed June 18, 2021.

  7. Bank of America. "Report Suspicious Activity." Accessed June 18, 2021.

  8. American Express. "Was Your Card Lost or Stolen?" Accessed June 18, 2021.

  9. Federal Trade Commission. "Free Credit Reports." Accessed June 18, 2021.