The company's website faced issues on July 16, 2018, the first day of Amazon's 36-hour major promotion "Prime Day." The website Down Detector showed about 15,000 reports of issues on Monday afternoon, beginning at roughly 3:05 p.m. EST, just five minutes after the promotion was set to begin.
Amazon.com operates in three general segments: media, electronics, and other merchandise. Here are its main competitors:
- In the media segment, Amazon competes with auction site eBay (EBAY); media game-changer Netflix (NFLX); Time Warner Cable (TWX); Apple (AAPL) with iTunes; and Google (GOOG) with its Play Store.
- Amazon has several competitors in the electronics and general merchandise segment, many of which are brick and mortar retailers, including Best Buy (BBY), Family Dollar, Staples, Target (TGT), Walmart Inc. (WMT), Big Lots (BIG), and SysteMacs. Its online competition in the electronics and general merchandise segment includes Alibaba Group (BABA), LightInTheBox Holding Co. (LITB), Overstock.com (OSTK), PCM, Inc. (PCMI), Vipshop Holdings Ltd. (VIPS), JD.com (JD), Wayfair Inc. (W) and Zulily.
- In the third operating segment, Amazon competes with several of the world's largest companies including CDW (CDW), PC Connection, Inc. (CNXN), Insight Enterprises, Inc. (NSIT), Oracle (ORCL), salesforce.com (CRM), Accenture (ACN) and Citrix Systems, Inc. (CTXS), among others.