Best Appointment Scheduling Software for Small Businesses

Stay on top of your appointments

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Appointment scheduling software is a tool that business owners and professionals can use to better manage appointments online. There are many reasons to consider the best appointment scheduling software for small businesses. Beyond scheduling appointments, it can help you be more organized, save time, and ensure that you never miss an appointment. Using a scheduler can also increase staff productivity.

The best appointment scheduling software is easy to use, can automate appointments, has multiple integrations with existing apps, offers customizations, and provides excellent customer service. It should also save you money and even help you make more money by filling up your calendar—as such, the software should come with a reasonable price tag.

Best Appointment Scheduling Software for Small Businesses of 2021

Best Appointment Scheduling Software for Small Businesses
Best Appointment Scheduling Software for Small Businesses

Best Overall : Acuity Scheduling


Acuity Scheduling

 Acuity Scheduling

Why We Chose It?

Acuity Scheduling is our top pick because it has an intuitive setup, affordable pricing, robust integrations, calendar customizations, and supports up to 36 users for its powerhouse plan.

Pros & Cons
Pros
  • Seven-day free trial

  • User-friendly interface

  • Customizable intake forms

Cons
  • Advanced features cost more

  • Some users reported booking errors

Overview

Founded in 2006, Acuity Scheduling is a cloud-based scheduling software designed to manage appointments online. In April 2019, Acuity became part of Squarespace, and since then, it has grown to become the best appointment scheduling software for small businesses. It is easy to set up and is available as apps for iOS and Android. 

Acuity Scheduling lets users automate appointment bookings in real-time and it can automatically sync calendars according to users’ time zones. Acuity’s features include organizing schedules and client information, customizable intake forms, and CRM integrations. Acuity is more than appointment scheduling software; it offers gift cards, group classes, and memberships. It accepts online payments via PayPal, Stripe, and Square.

The scheduling software has 500+ integrations through Zapier and includes a seven-day trial with no credit card commitment. Once the trial expires, pricing starts at $15 per month for a one-user basic account. For advanced features, there’s a $25-per-month plan that supports six users and a $50-per-month plan for up to 36 users.

Customer support is available online. Users like the customizable feature that lets them tailor-make everything to meet their needs.

Best on a Budget : Picktime


Picktime

Picktime

Why We Chose It?

The utterly free scheduling solution makes Picktime the best appointment booking software for anyone on a budget.

Pros & Cons
Pros
  • Completely free

  • Automatic time zone conversion

  • Customized booking forms

Cons
  • Free plans are limited to early adopters

  • No recurring appointments

Overview

Picktime is a relatively new appointment software founded in 2017. It’s designed to simplify scheduling for individuals and businesses. The software is free and offers tons of features and customizations, making it the best app for individuals and small businesses on a budget.

Picktime offers several features, such as scheduling appointments, sending reminders, invoicing, and managing teams. You can sync your Google, Outlook, Exchange, Office 365, and iCloud calendars with Picktime, so you’re never overbooked or miss appointments. It also has video chat integrations with Zoom, Microsoft Teams, Jitsi Meet, and more, allowing you to manage appointments anywhere.

Currently, Picktime is entirely free, but it plans on introducing paid plans in the future—early adopters will likely continue using the software for free. It has multiple app integrations and accepts online payments through PayPal, Stripe, and Square.

Apart from being free, users also like the wide variety of features and integrations with existing apps.

Best for Teams : Doodle


Doodle Logo

Doodle

Why We Chose It?

Doodle can organize meetings for large groups where everyone’s schedule varies.

Pros & Cons
Pros
  • Makes it easy to meet in a team

  • Zoom and Slack integrations

  • Connect with 1000+ apps through Zapier

Cons
  • No phone support

  • Priority support is only available for enterprises

Overview

Founded in 2007, Doodle is a provider of online scheduling services. Its primary goal is to make it easier for people to schedule meetings or events with other people who may have conflicting schedules, earning the nod for best team scheduler. Doodle lets you organize meetings with large groups of up to 20 people where everyone’s time zone varies. 

Doodle is a simple and easy-to-use web-based scheduling application with apps for iPhone and Android. It makes this possible through an intuitive interface that allows users to see availability across multiple time zones. You can sync your Google calendar, Office 365, or iCal to avoid double bookings. Other features include the Doodle poll, which lets participants vote on the ideal time to hold a meeting. Doodle also has integrations with Zoom, Slack, and Microsoft Teams, keeping everyone on the same page about the meeting.

The software offers a 14-day trial with no credit card commitment. Once the trial expires, pricing starts at $6.95 per month for the pro plan with only one user. There’s an $8.95-per-month plan for teams that includes five to 20 users. If you’re an enterprise, you can contact Doodle for custom pricing.

Doodle’s support is available online, and users like the fact that they can collaborate with every team member despite their schedule.

Best for Calendar Management : Calendly


Calendly

Calendly

Why We Chose It?

Calendly offers multiple app integrations and can sync with several calendars, so you’re never double-booked.

Pros & Cons
Pros
  • Syncs with multiple calendar programs

  • Free 14-day trial

  • Buffer times in between meetings

Cons
  • Limited features for the free plan

  • Pricing is user-based

Overview

Calendly was founded in 2013 by Tope Awotona and it currently manages scheduling for over nine million businesses and individuals. The scheduling software has a valuation of over $3 billion and acts as a personal assistant for several companies. The ability to sync with multiple calendars makes Calendly the best scheduling software for calendar management.

The software connects all your calendars to avoid double bookings. You can easily set up and customize calendars based on your needs. It has a buffer feature, allowing you to take a break in between meetings before the next appointment. In addition, Calendly detects time zones and automatically shares the right time to meet with customers based on their location.

Calendly has more than 700 app integrations with Zapier and three pricing tiers: free, premium, and pro plans. The free plan offers basic features and gives access to one calendar, but you can schedule unlimited appointments. The pro plan is $10 per month and supports two calendar connections, while the premium plan costs $15 per month with up to six calendar connections.

Calendly has a free 14-day trial with access to all features. It’s cloud-based and also available on the go with mobile apps for iOS and Android. Payment integrations include Stripe and PayPal.

Calendly provides online support via email and live chat. Users like the multiple integrations and the ability to sync with several calendars.

Best for Payment Integration : Square Appointments


Why We Chose It?

Square Appointments is a scheduling software with a built-in point of sale (POS) system that tracks online payments.

Pros & Cons
Pros
  • Free for individual users

  • Built-in POS system

  • Can book recurring appointments

Cons
  • Few customizable features

  • Higher cost for multiple users

Overview

Square was founded in 2009 and launched its first platform in 2010. It initially provided mobile payment solutions but currently offers POS, appointment scheduling, sales tracking, and more. Square Appointments is part of the Square family and simplifies scheduling for individuals and businesses. The software has a built-in POS system that tracks payments in real time, which is why it takes the payment integration category.

The software is easy to set up and lets you sync your schedules across multiple time zones. Its features include a free online booking website, Google calendar sync, automated emails, and text reminders. Square Appointments also has website integration, allowing customers to book appointments directly from your website. It can also create an enforceable fee for late bookings and cancellations.

Square Appointments has a unique pricing structure among appointment scheduling software for small businesses. It’s free for one user, but there’s a 2.6% processing fee plus $0.10 per transaction. Two to five users pay $50 per month, while six to 10 users pay $90 per month. All paid plans includes processing fee of  2.5% plus $0.10 per transaction. If your company has more than 10 users, you can contact the sales team for custom pricing. Square Appointments is cloud-based but also available in apps for iPhone, iPad, and Android.

Square is a reputable company with several positive reviews, and customer support is available online.

Best for Project Management : Setmore


Setmore

Setmore

Why We Chose It?

Setmore provides a free plan that supports up to four users, and booking can be done directly from social media. 

Pros & Cons
Pros
  • Free plan that supports up to four users

  • Booking directly from social media

  • Online group classes with multiple customers

Cons
  • PayPal is not available

  • Limited features for the free plan

Overview

Setmore was founded in 2011 as an offshoot of its parent company, Full Creative. The company aimed to provide solutions for non-techies through online scheduling and came up with an intuitive, free appointment scheduling software. Setmore allows clients to book appointments directly from social media.

Setmore makes it easy to book appointments and send reminders to customers. The software can be used with desktops, tablets, and phones. It's easy to use and has the features you need: automatic booking confirmation, sync calendars, social media integrations, custom branded messages, email and text reminders, reporting tools for tracking your performance—all in one place, giving it the edge as a project management booker.

The scheduling software has three pricing tiers: free, premium, and pro. The free plan includes up to four users with unlimited appointments, custom booking, email reminders, and more. For more advanced features, you can choose a premium plan for $12 per user per month, including up to two users, or the pro plan for $9 per user per month for more than three users. All paid plans come with a 30-day money-back guarantee and accept online payments through Square and Stripe.

Apps are available for iOS and Android, letting users manage their schedules on the go. Setmore has email support and 24/7 in-app support and donates 1% revenue to plant trees worldwide.

Best for Customization : Appointy


Appointy Logo

Appointy

Why We Chose It?

With Appointy, you can customize emails, receipts, text messages, and even personalize your calendar.

Pros & Cons
Pros
  • Free-forever basic plan

  • Offers multiple customization options

  • Website and social media bookings

Cons
  • Free plan has limited features

  • SMS customization is only for the enterprise plan

Overview

Appointy is scheduling software that allows businesses to manage appointments online. The company was founded in 2006 with a mission to cut down hours of admin work and reduce no-shows. Appointy gives you the freedom to customize your available slots, emails, SMS, receipts, and calendar. 

The software is intuitive and lets users schedule appointments 24 hours a day from anywhere. Appointy has a unique feature—you can customize how long an appointment can be and how many people can sign up for the meeting. There are several integrations for existing apps and social media platforms. It is web-based, and you can also use it on any device. 

Appointy has a free-forever plan available for one user that includes 100 appointments per month, website integration, Square payments, and more. Pricing starts at $29.99 per month for one user, $59.99 per month for five users, and $99.99 per month that includes two locations. All paid plans come with a 14-day trial. Appointy accepts online payments through Square, Stripe, PayPal, and Authorize.NET.

Many users like the massive suite of customization options, allowing them to tailor their appointments based on their needs.

Best for Online Businesses : 10to8


10to8

10to8

Why We Chose It?

A free-forever plan, access to multiple features, and over 1,500 integrations make 10to8 suitable for remote businesses.  

Pros & Cons
Pros
  • More than 1,500 powerful integrations

  • Pay as your business grows

  • Free 30-day trial for paid plans

Cons
  • No branding for the free plan

  • Phone support is only available for enterprises

Overview

10to8 is a company that helps businesses reduce no-show rates and increase productivity. It was founded in 2011 and has turned out to be the best appointment scheduling software for online businesses. The software has a free-forever plan, ample features, and more than 1,500 app integrations.

The software is a cloud-based appointment booking system that’s easy to set up, and customers can schedule appointments in minutes. You can sync with Google calendar, Outlook, and other calendars to avoid double bookings. 10to8 has powerful integrations with existing apps, including Zoom, WordPress, Salesforce, Weebly, and more.

There’s a free-forever plan for small businesses that comes with limited features, up to 100 appointments per month, and two staff logins. Paid plans go by tier: $12 per month (two staff logins), $25 per month (three staff logins), and $50 per month (six staff logins). For enterprises that have more than 600 appointments per month, contact 10to8 for “Bespoke” pricing. It accepts online payments via PayPal and Stripe.

10to8 customer support is available online. Users like the robust integrations and the ability to pay as their businesses grow.

Final Verdict

We have reviewed the best appointment scheduling software for small businesses based on several factors. Some offer a free trial period before committing to paid plans; others are entirely free. The one you choose depends on your business needs and goals. Budget may play a big factor for some while other companies will automatically opt for more robust plans.

Overall, Acuity Scheduling is our top pick. The service is easy to set up, supports multiple users, and has an intuitive interface, affordable pricing, and tons of features and customizations.

Compare the Best Appointment Scheduling Software for Small Businesses

Provider Cost  Plans Special Features Customizations 
Acuity Scheduling
Best Overall
$15 to $50 per month Emerging, growing, powerhouse Gift certificates, packages, memberships, group classes Display your logo, brand your scheduler’s colors, remove “powered by” on your scheduler
Picktime 
Best on a Budget
Free  None  Time zone conversion, website integration  Booking forms 
Doodle 
Best for Teams
$6.95 to $8.95 per month  Pro, team, enterprise  Time zone detection, private calendars, Doodle poll  Custom logo and branding 
Calendly 
Best for Calendar Management
$10 to $15 per user per month  Basic, premium, pro, enterprise  Buffer time in between meetings, time zone detection, website integration  Custom email and SMS notifications, branded pages, expanded color options
Square Appointments
Best for Payment Integration
$50 to $90 per month  One user, 2 to 5 users, 6 to 10 users  Free online booking website, cancellation policy, no-show fees, website integration, Square Assistant  Scheduler colors, layout, and pages 
Setmore 
Best for Project Management
$9 to $12 per user per month  Free, premium, pro  Website integration, recurring appointments, CRM, and social media integration  Customized notifications 
Appointy 
Best for Customization
$29.99 to $99.99 per month  Free, growth, professional, enterprise  Time zone conversion, gift certificates  SMS and email receipts, appointments without signup 
10to8 
Best for Online Businesses
$9.6 to $40 per month  Small business, basic, grow, bigger business, enterprise  Recurring appointments, 2-way client chat via email  Branding and SMS 

How to Choose the Best Appointment Scheduling Software for Small Businesses

When you’re ready to purchase appointment scheduling software, the one you choose depends on your business needs and budget. Here’s what to consider when shopping for appointment scheduling software:

  • Ease of use: An intuitive interface provides a richer appointment scheduling experience so that you and your clients can use it without facing any difficulties.
  • Customizations: You need a scheduler that allows you to customize essential things to suit your company needs—from uploading your company logo and changing brand colors to customizing automation rules.
  • Seamless integrations: By the time you bring in scheduling software, you likely have tons of software running. You need a scheduler that can integrate existing apps without losing any data.

Frequently Asked Questions

What Does Appointment Scheduling Software Do?

It can be difficult for businesses to schedule appointments efficiently and effectively due to a lack of time or resources. Appointment scheduling software is a system that automates the process of booking appointments. Using the best appointment scheduling software for small businesses allows customers to book appointments based on your availability.

When Is It Worth Paying for Appointment Scheduling Software?

If you have a business that manages several clients, you probably need appointment scheduling software for small businesses. A scheduler lets you stay on top of your appointments. The difference between a free and paid platform is dependent on business needs, however, there are several good free options. It's best to pay for a more robust plan when a significant amount of your time is spent managing your calendar.

What Are the Advantages of Using Appointment Scheduling Software?

Appointment scheduling software for small businesses can save you a lot of time, minimize no-shows, and boost staff productivity. It can also attract and retain customers, which may increase revenue.

How Much Does Appointment Scheduling Software Cost?

The pricing for the best appointment scheduling software varies by provider. Several factors go into the pricing of scheduling software, and many providers will offer trial periods for you to see if the app works well with your business before making any commitments. Usually, it costs anywhere between $7 to $100 per month, though there are free options. 

Methodology

After looking at dozens of appointment scheduling software for small businesses, we narrowed it down to eight top picks. We reviewed the software based on a number of factors, including ease of use, pricing, customizations, customer service, and more. Additionally, we considered the price to include free options and premium plans.