Best Wells Fargo Credit Cards

What Is the History of Wells Fargo?

Wells Fargo is one of the oldest banking organizations in the U.S., formed in 1852 as an express and banking company in California by the same founders as American Express—Henry Wells and William Fargo—to take advantage of the booming gold rush that began in 1848. Through multiple mergers and acquisitions over the years that included Crocker National Bank, Norwest, and Wachovia, Wells Faro is now a super bank with coast-to-coast operations and more than $1.4 trillion in assets. Its credit card operations rank eighth in the U.S., just behind Discover in terms of outstanding balances.

What Kinds of Credit Cards Does Wells Fargo Issue?

Wells Fargo primarily issues Visa cards, along with an American Express card option for its Propel card and a Mastercard option for its business secured card. It doesn't issue any cards on the Discover network. Wells Fargo's cards include points and cash-back rewards and secured card options for consumers and small businesses, along with a card for college students.

What Type of Credit Is Required for Wells Fargo?

Wells Fargo requires excellent or good credit for the majority of its consumer and business cards, although it does consider those with no credit history for its student card options and those with lower credit scores for its non-rewards and secured card options.

How Does the Wells Fargo Rewards Program Work?

Wells Fargo rewards points are earned at various levels based on the particular card. Cash back is earned as a percentage back on purchases, both on a flat cash-back basis and with enhanced earnings for certain purchase categories during introductory periods with its college student rewards card.

How Good Is Wells Fargo Customer Service?

Wells Fargo received a score of 783 out of 1,000 points in the 2019 J.D. Power U.S. Credit Card Satisfaction Study, placing it in the bottom tier of major national credit card issuers. The average score among major issuers was 806. Some of Wells Fargo's satisfaction rating may be a negative perception holdover from its retail banking scandal, when the bank had to make restitution for opening millions of accounts on behalf of customers without their consent. The banking giant is under new management, so time will tell if its customer service ratings improve.

Methodology

Information Gathering

In order to track and assess the U.S. domestic credit card market, we gather scores of data points on nearly 300 cards. This data is collected manually from both card-issuer websites and publicly available sources. 

To ensure that our information is as up-to-date as possible, we deploy automated tools that monitor changes in such key data as annual percentage rates, introductory rates, introductory periods, bonus offers, rewards earnings rates, fees, and card benefits. We then rapidly make any needed updates to our card listings, reviews, and recommendations so that readers have the most reliable information and advice. 

Initial Scoring

Once we collect credit card data we organize it in our database according to features, which roll up into feature sets (such as rewards, interest, fees, benefits, and security/customer service). Each individual card feature is assigned a star rating score on a 1 to 5 scale, using a prescribed formula. For instance, for a one-time bonus score we would use a formula like: If bonus is $500 or greater, then assign a score of 5; if $300-$499, then 4; and so forth. 

Weighting of Scores

Once all of a card’s features have received a score we apply a weighting factor to each feature to arrive at a weighted average score for the card (according to the general category in which it resides, such as travel rewards). 

This weighting process allows us to assign significantly more emphasis to the attributes important to a particular category, and downplay those that are less relevant to it. That lets us objectively identify cards that stand out in their category and indicate why they do. For example, with travel rewards cards we apply significantly more weight to such travel-specific features as airport lounge access or primary rental car insurance than we do to attributes such as interest rates or fees that might be more strongly considered for other categories, such as balance-transfer cards.

Earnings Rates

Another critical factor we consider when rating and ranking travel cards and other types of rewards cards is the cards’ effective earnings rates. We first calculate the average value of points or miles for all the rewards cards in our database, a painstaking process that entails collecting all airline fare data by carrier across scores of popular domestic and international city-pairs along with per-night hotel charges at all major hotel brands. 

The required number of points and miles for air travel or hotel stays from the various reward programs is then used to calculate an effective earnings rate for each card. That allows our readers to make the most informed choices. By putting a card’s large one-time bonus or earnings rates into context across many dimensions and card features, readers can more readily weigh the card’s benefits relative to its costs. Uncovering the true but often opaque redemption value of rewards points or miles is, we feel, the only reliable way to make cogent choices among competing value-based cards.  

Card Features We Score

As mentioned above, we place significant weight on certain travel-related features in determining our ratings for each rewards card. Specifically, we base over 50% of our overall assessment score on the combination of the following factors:  

• Maximum value of any one-time bonus, whether in points or miles.
• Initial card spending required to earn any bonus.
• Redemption value of the bonus miles or points.
• Global card acceptance, as detailed by the four card networks (Visa, Mastercard, American Express, and Discover).
• Options to redeem points or miles with travel partners, both airline and hotel.

Another consideration is the cards’ coverage, if any, in these travel-related areas: 

• Car-rental collision insurance, whether primary or secondary.
• Travel accident insurance.
• Lost or delayed luggage insurance.
• Insurance for trip cancellation, interruption, or delay.
• Cell phone loss or damage coverage.
• Roadside assistance and towing.
• Emergency travel medical/dental benefits.

General, non-travel related features that we consider and score include:

• Interest rates, including both introductory and regular APRs for purchases and balance transfers.
• Fees, including those for annual membership, late payments, cash advances, and foreign transactions.
• Security/customer service features.
• Other non-travel benefits, such as access to credit scores, ID theft protection, and contactless payment capability.

How We Reach Our Final Assessments

We rely primarily on the objective scores created by our rating algorithms to determine which card is chosen as the best in each category or subcategory.

However, we may make some adjustments from time to time, to both features and weightings that could affect rankings, based on subjective input from our credit card experts. Any potential modifications will be consistent with Investopedia’s belief that consumers are best served by cards that:

• Provide superior value in earning awards.
• Charge reasonable interest rates in the event that the cardholder carries a balance from month to month.
• Charge fewer and/or more reasonable fees.
• Provide solid customer service, based on the number and quality of customer service features.
• Have helpful and protective security features.