CEX.IO Review

CEX.IO is a well-regulated exchange with a lot to offer

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CEX.IO

CEX.IO

overall rating
3.5

Our Take 

CEX.IO is a regulated global cryptocurrency exchange that enables traders and investors to buy, sell, borrow, and earn crypto. With its wide range of tradable assets and advanced trading features, experienced crypto traders will find what they are looking for on CEX.IO. However, beginners may find the platform’s many features overwhelming. 

  • Pros & Cons
  • Key Takeaways
  • Specifications
Pros & Cons
Pros
  • Regulated and licensed

  • Supports a large number of cryptocurrencies

  • Provides an opportunity to earn crypto

  • Offers crypto-collaterized loans

Cons
  • The amount of products and services may overwhelm beginners

  • Lower liquidity than other leading global exchanges

Key Takeaways
  • CEX.IO is a secure, regulated, and licensed cryptocurrency exchange.
  • The exchange supports 100+ cryptocurrencies, including Bitcoin, Ethereum, and other popular assets.  
  • The platform is more suited for experienced traders and investors. 
Specifications
  • Year Founded 2013
  • Official Website CEX.io
  • Cryptocurrencies Available 100+
  • Customer Support Support Center: https://support.cex.io/- Email: support@cex.io - Live chat

Pros Explained 

  • Regulated and licensed: CEX.IO is regulated and licensed to operate in all jurisdictions where it offers its services, giving investors peace of mind that they’re using a compliant platform. 
  • Supports a large number of cryptocurrencies: CEX.IO supports 100+ digital currencies and tokens, covering most leading crypto assets. 
  • Provides an opportunity to earn crypto: Users can stake cryptocurrencies held on the platform to earn crypto income. 
  • Offers crypto-collateralized loans: Users can take out crypto-collateralized loans in fiat currency, allowing dedicated crypto holders to retain funds in crypto if a temporary need for fiat currency arises. 

Cons Explained

  • The amount of products and services may overwhelm beginners: CEX.IO offers a wide range of features targeted at different market segments, making it less user-friendly for first-time crypto buyers. 
  • Lower liquidity than other leading global exchanges: Despite the exchange’s global reach, CEX.IO provides less liquidity than its international peers. 

Introduction

CEX.IO is a regulated multi-functional cryptocurrency exchange that was established in 2013. This London-based crypto exchange supports over 100 digital currencies and tokens, including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Uniswap (UNI), and more. 

Available in nearly 200 countries and 48 U.S. states, CEX.IO has built a global crypto exchange ecosystem that serves over four million users. 

Investing in cryptocurrencies, Decentralized Finance (DeFi), and other Initial Coin Offerings (ICOs) is highly risky and speculative, and the markets can be extremely volatile. Consult with a qualified professional before making any financial decisions. This article is not a recommendation by Investopedia or the writer to invest in cryptocurrencies nor can the accuracy or timeliness of the information be guaranteed. 

Company Overview

CEX.IO was launched in 2013 as a Bitcoin cloud mining provider and hashing power marketplace—powered by an in-house mining pool called GHash.IO. The company’s goal was to enable individuals to earn Bitcoin mining rewards without having to deploy expensive mining hardware in their homes. 

In late 2016, CEX.IO decided to stop cloud mining following the closure of GHash.IO due to a lack of profitability. Instead, the company shifted its focus to building a global cryptocurrency exchange ecosystem. 

Today, CEX.IO is a regulated cryptocurrency exchange with over 4 million users. It offers products and services for three market segments, which it refers to as Everyone, Traders, and Businesses. 

Features for ‘Everyone’ include simple fiat-to-crypto purchase options, a crypto wallet, exchange staking, and a crypto lending platform. ‘Traders’ can benefit from spot trading, margin trading, and the exchange’s mobile app for on-the-go trading. Finally, ‘Businesses’ can utilize CEX.IO PRIME, which provides institutional-grade crypto trading services. 

Cryptocurrencies Available on CEX.IO

CEX.IO supports over 100 digital currencies and tokens and regularly adds new cryptocurrencies to its roster. Here’s a look at some of the most popular cryptocurrencies that you can currently trade on CEX.IO:

  • Bitcoin (BTC)
  • Bitcoin Cash (BCH)
  • Cardano (ADA)
  • Cosmos (ATOM)
  • Ethereum (ETH)
  • Litecoin (LTC)
  • Tether (USDT)
  • Tezos (XTZ)
  • Tron (TRX)
  • Uniswap (UNI)
  • Zilliqa (ZIL)

Trading Experience

CEX.IO is targeting three types of users, which it refers to as Everyone, Traders, and Businesses. 

Everyone

Everyone can use the exchange’s Instant Buy feature to buy Bitcoin and other cryptocurrencies using a range of payment methods. Additionally, CEX.IO provides soft staking to allow users to earn crypto and crypto-backed loans that enable users to borrow fiat currency by providing crypto as collateral. 

Traders

Traders can make use of the exchange’s spot and margin trading platforms and the CEX.IO mobile app that allows for on-the-go trading. 

Businesses

Businesses can sign up for CEX.IO PRIME, which allows institutional-size buyers to access liquidity. Additionally, companies can integrate crypto payments using CEX Direct, a payment gateway for cryptocurrency purchases operated by CEX.IO. 

If your crypto exchange account is hacked or you send cryptocurrency to an incorrect wallet address, you will most likely not be able to recover your lost crypto.

Fees

CEX.IO provides detailed insight into its fee structure, deposit and withdrawal commissions, and account limits. Different fees apply for different payment options. 

Maker-Taker Fee Structure

Trading fees are based on each user’s 30-day trading volumes, recalculated daily at 00:00 (GMT). New and low-volume users will pay a 0.25% taker fee and a 0.16% maker fee. 

30-Day Trading Volume, BTC Taker  Maker 
≤ 5 0.25% 0.16%
≤ 30  0.23%  0.15% 
≤ 50  0.21%  0.13% 
≤ 100  0.20%  0.12% 
​​≤ 200  0.18%  0.10% 
≤ 1,000  0.15%  0.08% 
≤ 3,000  0.13%  0.04% 
≤ 6,000  0.11%  0.00% 
> 6,000  0.10%  0.00% 

Deposit and Withdrawal Fees

In addition to trading fees, minimum deposit requirements apply for cryptocurrency deposits, and cryptocurrency withdrawal fees vary from asset to asset. 

Payment Method Daily Deposit Limit  (Min to Max)  Daily Withdrawal Limit (Min to Max)  Deposit Commissions  Withdrawal Commissions 
Visa $20 to Unlimited $20 to $50,000 2.99% or 1.49% (for GBP deposits made by UK-issued cards) Service charge: up to 3% + $1.20 Commission: up to $3.80
Mastercard  $20 to Unlimited  $20 to $2,500  2.99% or 1.49% (for GBP deposits made by UK-issued cards)  Service charge: up to 1.8% + $1.20 Commission: up to 1.2% + $3.80 
SWIFT  $300 to Unlimited ($5,000 min daily deposit/withdrawal for US residents) $300 to Unlimited ($5,000 min daily deposit/withdrawal for US residents) No fee 0.3% + $25
ACH  Not available $20 to $100,000 ($5,000 min daily deposit/withdrawal for US residents) Not available 0% 
Domestic Wire Transfer  $20 to $100,000 ($5,000 min daily deposit/withdrawal for US residents)  Unavailable  0%  Not available 

Security

CEX.IO puts a strong focus on regulatory compliance and security. 

Compliance and Licensing

The exchange is regulated and licensed in all countries where it operates. In the United States, CEX.IO is registered with FinCEN as Money Services Businesses (MSB) and has obtained money transmitter licenses (MTLs) in over 30 states. In Canada, the exchange is also registered as a Money Services Business (MSB) with FINTRAC. 

CEX.IO is also regulated by the Gibraltar Financial Services Commission (GFSC) as a DLT Provider to serve the European market. In the United Kingdom, CEX.IO has been granted temporary registration as a crypto asset business by the UK Financial Conduct Authority (FCA), which allows the exchange to carry out crypto asset activities, while the FCA reviews the company’s application.

Security Features

To ensure the security of its users’ funds, CEX.IO holds the majority of user funds in cold wallets and only a small portion of funds in hot wallets. Cold wallets are not connected to the internet while hot wallets are, making the former more secure. The proportion of how much crypto is held in cold vs. hot wallets is determined by the amount needed to cover day-to-day trading activities on the platform. 

It’s important to note that most funds held in CEX.IO hot wallets are company funds, while user funds are kept primarily in cold wallets. What that means is that if the exchange is hacked, the company’s funds could be stolen, but user funds should remain mostly unaffected. Newly deposited client funds are moved to cold wallets in a daily wallet reconciliation procedure. 

While leading cryptocurrency exchanges typically provide a high level of security, you could still end up losing your funds if you fall for a phishing scam or inadvertently download crypto-stealing malware. Make sure you follow basic online safety practices and install anti-virus software on your devices to keep your crypto safe. 

Opening a CEX.IO Account

Signing up for an account at CEX.IO is reasonably straightforward and very similar to signing up for a traditional online brokerage account. 

To sign up for a personal account, you’ll need to provide your name, email address, password, and country of residence. Once you’ve shared this information, you will need to confirm your email address by typing in the confirmation code you receive via email. 

CEX.IO

CEX.IO

At this point, you can start exploring the CEX.IO platform. To complete your registration and start trading, however, you’ll need to undergo an identity verification process that involves uploading government-issued ID documentation and sharing your address. Once completed, your deposit and withdrawal limits will increase. 

CEX.IO

CEX.IO

Additional verification stages allow users to increase their deposit and withdrawal limits. 

To sign up for a business account, more information and documentation are required. 

Customer Service

CEX.IO provides customer support through an online support center, live chat, and email. Customer support is not available via telephone, which is common with cryptocurrency exchanges.

Customer Satisfaction

Given the lack of quality customer services at several leading exchanges, CEX.IO has made sure to provide good customer support to its userbase. On Trustpilot, for example, CEX.IO has a 4.7 out of 5 star rating, which is exceptionally high for a cryptocurrency exchange. 

When CEX.IO halted its mining services due to a lack of profitability, many customers weren’t pleased. However, since the company has shelved its mining operations, customers seem largely satisfied with the exchange’s products and services.  

Account Management

CEX.IO provides a web-based platform and a mobile app that allows users to utilize the full plethora of available features. 

From advanced order matching algorithms and analytical tools for experienced traders to simple Instant Buy/Sell features for first-time investors, CEX.IO’s crypto trading ecosystem can be easily accessed online and on mobile.

How CEX.IO Compares to Other Cryptocurrency Companies

While some crypto exchanges target specific regions, CEX.IO’s global approach and availability in nearly 200 countries makes it stand out among its competitors. However, CEX.IO doesn’t have the userbase or liquidity of top exchanges like Binance or Coinbase. 

In terms of fees, the number of supported assets, and additional services such as lending and staking, CEX.IO is on par with competitors, thus providing a viable platform for anyone looking to buy, sell, borrow, and earn crypto.

While market-leading crypto exchanges offer a high level of security, crypto investors should store large holdings in personal wallets—preferably offline in a hardware wallet—to ensure their funds cannot be compromised due to a hack or an operational error at a third-party wallet provider, such as an exchange.  

Final Verdict

CEX.IO has moved on from its Bitcoin cloud mining past to establish itself as a regulated global crypto exchange. Today, it serves customers around the world with an array of crypto products and services. 

For first-time investors, the exchange may be a little overwhelming due to the plethora of products and features it offers. Experienced traders and investors, however, will find that CEX.IO should meet all their crypto needs.

Methodology 

Investopedia is dedicated to helping those interested in cryptocurrency investing make informed and safe decisions. We are committed to providing our readers with unbiased reviews of the top cryptocurrency exchanges for investors of all levels.

Exchanges are only considered for review if they are safe, secure, liquid, and either regulated by a proper agency or entirely decentralized. 

Article Sources

Investopedia requires writers to use primary sources to support their work. These include white papers, government data, original reporting, and interviews with industry experts. We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow in producing accurate, unbiased content in our editorial policy .
  1. CoinMarketCap. "Top Cryptocurrency Spot Exchanges." Accessed Jan. 5, 2022.  

  2. CEX:IO. "Cryptocurrency Prices." Accessed Dec. 10, 2021. 

  3. CEX.IO Blog. "GHash.IO Pool is Closed." Accessed Jan. 5, 2022.  

  4. CEX.IO. "Total Account Limits." Accessed Jan. 5, 2022. 

  5. CEX.IO. "Licenses and Registrations." Accessed Jan. 5, 2022. 

  6. CEX.IO Blog. "Security of Clients' Funds." Accessed Jan. 5, 2022.  

  7. Trustpilot. "CEX.IO." Accessed Jan. 5, 2022.