Costco is a membership club that offers products and services for sale online and in its warehouse locations. Members also receive special discounts, pricing, and benefits through Costco’s partnerships. One of these benefits is Costco car insurance through CONNECT (formerly Ameriprise Auto and Home), a division of American Family Insurance.
American Family Insurance was founded in Madison, Wis., in 1927. Since then it has grown into a Fortune 500 company with $31 billion in total assets and $9.7 billion in customer equity. It has been providing Costco auto insurance to members for nearly 20 years. American Family Insurance offers a wide variety of policies, including vehicle, property, business, and life insurance.
- Pros & Cons
- Key Takeaways
- Company Overview
Multiple policy discounts
Additional benefits for Costco Executive members
Choose your own body shop for repairs
High complaint ratio at four times the industry average
Car insurance through a third party
Limited customer service hours
- American Family Insurance was founded in 1927 and has more than $31 billion in assets.
- More than 400,000 Costco members have switched to CONNECT.
- Nearly 90% of customers renew their policy.
- Auto insurance policies can be bundled with home or umbrella insurance to lower premiums.
- According to Costco, new car insurance policyholders report average annual savings of $615.
- Year Founded 1927
- Official Website https://www.costco.com/auto-home-insurance-services.html
- Insurance Offered Auto, homeowners, renters, RV, boat, motorcycle and more
- Customer Service 1-888-404-5365 Monday - Friday 8 a.m. to 11 p.m.; Saturday 9:30 a.m. to 8 p.m. (EST)
- Multiple policy discounts – Costco car insurance offers a number of discounts to customers based on their loyalty, good driving habits, education, and vehicle safety features.
- Additional benefits for Costco Executive members – Costco Executive members receive additional benefits at no extra charge. These perks include glass repair reimbursement, home lockout assistance, and roadside assistance.
- Choose your own body shop for repairs – After an accident, customers can choose any body shop they want to complete the repairs. Customers are not required to select a body shop from a list provided by the insurance company.
- High complaint ratio at four times the industry average – According to the National Association of Insurance Commissioners (NAIC), Costco auto insurance receives 4.73 times more complaints than the average auto insurance company.
- Car insurance through a third party – Costco car insurance is provided by CONNECT, a division of American Family Insurance. When dealing with a third party, you are not guaranteed the same level of service you expect from Costco.
- Limited customer service hours – Live agents are not available 24/7. To speak with one, you must call between 8 a.m. and 11 p.m. ET Monday through Friday or 9:30 a.m. and 8 p.m. ET on Saturday. The call center is closed on Sunday.
CONNECT by American Family Insurance has provided two rounds of coronavirus relief. Initially, policyholders received a 15% rebate for three months of coverage if you were insured by June 30, 2020. A second round of relief was announced with a 10% discount for the remaining coverage period through Nov. 30, 2020. Checks for the first rebate will be issued in September and the second rebate will be issued in December. These rebates will not affect Costco auto insurance rates in the future, because there has been a reduction in claim costs due to customers driving less.
Costco Car Insurance Coverage
Costco auto insurance offers the following types of coverage:
Liability coverage includes:
- Bodily Injury Insurance – This pays for claims if you injure someone in an auto accident and are found to be at fault.
- Property Damage Insurance – This covers the damage your vehicle caused to another vehicle or property. It does not cover damage to your own vehicle.
Medical coverage includes:
- Medical Expense Insurance – This covers the cost of all necessary medical expenses after an automobile accident, regardless of who is at fault. The driver, their spouse, relatives living in the household, and anyone occupying a vehicle on your policy is covered in case of an accident.
- Personal Injury Protection (PIP) Insurance – PIP insurance covers you, anyone living in your household, your passengers, and pedestrians that are injured or killed in an accident.
Uninsured and Underinsured Motorist Coverage
Uninsured and underinsured motorist coverage protects you and your vehicle when you are in an accident that is not your fault and the other driver either does not have insurance at all or their insurance does not cover all of the damage. A 2017 study by the Insurance Research Council found that one in eight drivers do not have insurance, so purchasing this coverage may be a good idea.
There are two parts of vehicle coverage:
- Collision – Your vehicle is covered for damage caused by a collision with another vehicle or object, whether it is your fault or not.
- Comprehensive – Covers damage to your vehicle that you have no control over, such as break-ins, animal strikes, or natural disasters.
By increasing the deductibles on your insurance coverage, you can reduce your annual premiums.
Costco auto insurance also offers the following optional coverages for your vehicle:
- Accident Travel Expense Coverage – When you’re in an accident more than 100 miles from home and your car is disabled, this coverage helps with your out-of-pocket expenses for travel or accommodation.
- Gap Insurance – This coverage, also known as “guaranteed auto protection” insurance, pays the difference between the value of your vehicle and the amount of your original loan in the event of a loss. This coverage extends to 120% of your vehicle’s value. It includes new car replacement coverage for the first year, then gap protection for the next two years.
- Glass Repair Deductible Waiver – This coverage is included with all auto insurance policies for no additional cost and covers windshield repairs without paying a deductible. However, windshield replacement is not covered.
- New Car Replacement Coverage – During the first year of ownership (or first 15,000 miles), if your vehicle is a total loss, you can replace it with the same make and model at a total price up to 110% of the manufacturer’s suggested retail price.
- Rental car insurance – This pays for daily rental charges if you need to rent a vehicle following an accident. Coverage is capped at the specific dollar amount that you select.
- Roadside Assistance and Towing – This covers the cost of towing to a repair shop, as well as labor costs performed where your car has been disabled. This labor includes changing a flat, replacing a dead battery, and freeing your car from being stuck in the snow. Parts are not included.
- Stolen Key Coverage – Comprehensive insurance policyholders receive stolen key coverage at no extra cost. This benefit replaces the locks on your vehicle if your key is stolen. There is no deductible due if the cost is less than $250.
Factors That Affect Your Premiums
Many factors determine the cost of insurance coverage, and not all companies treat them the same. They include:
- Age – Mature drivers tend to have fewer accidents, therefore they pay less for auto insurance. Teenagers and drivers under 25 years old tend to pay higher rates.
- Gender – Women have fewer accidents and DUIs, and the accidents that they do have are less serious than those that men have, so their insurance premiums are lower.
- Car Use – How many miles you drive and what your car is used for—leisure, commuting, work—determine your rates. The more you drive, the likelier it is that you’ll be involved in an accident. Occasional drivers pay the least.
- Location – Urban drivers pay more than suburban and rural drivers due to the increased chance of accidents, break-ins, and other damage.
- Vehicle – The cost of your vehicle is a major factor in insurance premiums. The likelihood of theft, cost of repairs, engine size, and overall safety record also factor into your rates.
Costco car insurance allows customers to identify as a man, woman, or nonbinary to reflect the current environment of gender identity. A sample quote for man vs. nonbinary revealed that the nonbinary driver received a slightly lower quote. Marital status options also include civil union and registered domestic partners.
Costco Car Insurance Discounts
These discounts can lower premiums for Costco auto insurance customers.
- Antilock Brakes – This vehicle feature rapidly pumps your brakes when you slam on the pedal to avoid your brakes locking, so you can remain in control of your vehicle.
- Airbags – Airbags deploy in the event of an accident to protect the driver and passengers in the vehicle.
- Automatic Seat Belts – Automatic seat belts are self-activated to ensure that passengers are wearing a seatbelt when the vehicle is in motion.
- Anti-Theft Devices – Vehicle alarms, tracking devices, and other anti-theft devices protect the vehicle and make it less likely to be targeted by thieves.
Driving History and Habits
- Garaging Discount – When you park your vehicle in a garage, a discount may apply, as it receives added protection when not in use.
- Good Driver Discount – Safe driving habits can help reduce your premiums. This discount is only available in California.
- Premier Safety Discount – When all insured drivers have spotless driving records for the last four years, you’ll receive a discount on your insurance.
- Defensive Driver Discount – Taking a refresher driving course from your state’s Department of Motor Vehicles (DMV) or an accredited organization will earn you a discount on your policy.
- Education Discount – Students who complete at least four years of post-secondary education may be eligible for a discount.
- Good Student Discount – Full-time students are eligible for a discount when they maintain high levels of academic achievement.
- Student Away Discount – Students who go away to school more than 100 miles from home may receive a discount when they don’t drive a vehicle regularly. This discount does not apply if the student has a vehicle at school.
- Auto and Home Bundle – Customers who bundle their home or condo policy with Costco car insurance will save money on their policies.
- Auto and Umbrella Bundle – If you purchase an umbrella policy, you’ll receive a discount on your car insurance.
- Auto, Home, and Umbrella – You’ll receive an even bigger discount when you purchase all three policies from Costco auto insurance.
- Multiple Vehicle Discount – When you insure more than one car on one policy, you may be entitled to a discount.
- Tenure Discount – Customers who reach certain time-related milestones will receive lower rates on their policies.
Costco Car Insurance Availability
Costco car insurance is available through CONNECT, a division of American Family Insurance. You can purchase insurance directly from CONNECT, but some discounts, benefits, and group pricing for Costco members may not be available. Coverage limits, discounts, and payment options can vary by state.
Insurance coverage is not available in all states. Costco Insurance Agency is not licensed in New York state, so customers who live there cannot obtain insurance through Costco. Additionally, residents of Tennessee are not eligible for Costco discounts, and Massachusetts residents must be Costco Executive members to receive Costco discounts.
Costco Customer Service
Customer service for Costco car insurance is available by phone, email, and mail. Customer service agents are on call from 5 a.m. to 8 p.m. PT Monday through Friday and on Saturday from 6:30 a.m. to 5 p.m. PT. Customer service is not available on Sunday.
Many customer service needs can be handled online through the CONNECT website, such as adding or removing drivers or vehicles, changing your address, and updating your education level. Additionally, CONNECT offers “quick services” that handle the most common tasks without logging into your account, such as updating payment information and requesting a copy of your policy or auto ID card.
CONNECT’s parent company, American Family Insurance, has a strong reputation in the insurance industry. AM Best, a credit rating agency for the insurance industry, gave American Family Insurance an A (Excellent) Financial Strength rating, the third highest out of 15 ratings. AM Best’s Financial Strength rating measures the company’s stability and ability to meet its financial obligations to policyholders. A company with a high rating can be relied upon to pay claims on its policies.
In J.D. Power’s 2019 U.S. Auto Claims Satisfaction Study, American Family Insurance was ranked “about average” with a score of 857 out of 1,000.
The National Association of Insurance Commissioners (NAIC) maintains a database of all complaints received about insurance companies. The NAIC publishes ratios comparing the company’s share of complaints versus its share of premiums.
The average insurance company has a score of 1.0. Anything above 1.0 indicates that the company has more complaints than average, while a score below 1.0 indicates the reverse. A score of 2.0 means that the company has twice the number of complaints as expected in the market. For 2019 American Family Insurance CONNECT’s complaint ratio was 4.73, which was slightly higher than its 2018 score of 4.37.
Other Insurance Provided by Costco
In addition to providing auto and home policies for Costco members, CONNECT offers the following types of insurance coverage:
- Homeowners Insurance
- Condo Insurance
- Flood Insurance
- Renter’s Insurance
- Umbrella Insurance
- All-Terrain Vehicle (ATV) Insurance
- Boat Insurance
- Collector Car Insurance
- Motorcycle Insurance
- RV Insurance
- Rental Property Insurance
How to Make a Car Insurance Claim With Costco
You can make a claim 24 hours a day, seven days a week on Costco car insurance policy by calling 888-404-5365. Certain types of losses may also be reported online. To report a claim, you will be asked to answer these questions:
- What is your name, address, and policy number?
- Who was involved?
- What happened?
- When did it happen?
- What was damaged?
- Were there injuries?
After you provide this information, you’ll be assigned a claims adjuster within one business day. This person will confirm your coverage, deductible, and facts of the loss. The adjuster may ask you to provide before and after photos, a police report (if one was filed), and medical authorization forms.
To repair your vehicle, you can choose your own body shop or, if you need it, Costco auto insurance may help you find one. The repairs will begin as soon as your auto insurance claim has been processed.
Costco Car Insurance Cancellation Policy
You may cancel your Costco auto insurance at any time without paying a cancellation fee. To do so, follow these steps:
- Call customer service at 888-404-5365 during its hours of operation.
- When prompted by the automated system, dial 1 to service an existing policy.
- Be ready to provide the telephone agent with your auto insurance policy number.
Get a Costco Car Insurance Quote
To price out Costco auto insurance, you can call 855-531-9253 or request a quote online at the Costco website. Some states, such as Tennessee, do not allow online quotes and require you to call and speak with a live agent. Requesting a quote online is a popular option, because you can change coverages and deductibles quickly to see how they affect premiums.
Be prepared to provide the following information to receive your quote:
- Make, model, and vehicle identification number (VIN) (car may automatically populate based on public records)
- Insurance coverage amounts and deductibles
- Vehicle discounts (airbags and anti-theft device)
- Where you keep your vehicle
- Vehicle use
- Miles driven one way to work or regular travel
- Days driven per week for work or regular travel
- Additional drivers or vehicles
- Date of birth
- Email address
- Current license status
- Age first licensed in the U.S.
- Which vehicle you drive most often
- Marital status
- Accidents, claims, and violations in the last six years
- Current auto insurance provider
- Whether you own or rent your residence
- Whether you currently have or plan in the future to have a homeowner, condo, or renter’s policy with CONNECT
- How you heard about Costco car insurance
- Reference number (optional)
- Whether you have an active account with Ameriprise Financial
- Effective date of the new auto insurance policy
Compare Other Car Insurance Reviews
Although Costco members may receive certain discounts and benefits from CONNECT, an American Family Insurance company, these companies are separate from Costco and may not provide the same level of service. Before purchasing a policy, obtain quotes from several car insurance providers to find the right coverage for your situation and a price that fits your budget.
Costco members receive additional perks and discounts through the Costco car insurance program. To date, more than 400,000 Costco customers have switched their home and auto insurance to CONNECT. Plus, nearly nine out of 10 Costco members renew their policy, which indicates a high satisfaction rate among policyholders.
You can get a quote and purchase your policy online or over the phone. However, once your policy is in effect, limited customer service hours may frustrate some customers. Between CONNECT and its parent company, American Family Insurance, Costco members have a variety of coverage options to address all of their insurance needs. Partnering with a financially strong insurance company to provide exclusive member benefits makes Costco auto insurance an attractive option for its members.
Investopedia is dedicated to furnishing consumers with unbiased, comprehensive reviews of car insurance providers. We reviewed each insurance provider's coverage options, available discounts, customer services, and satisfaction ratings to ensure that our content helps users make the right insurance decision for their needs.
Insurance Research Council. "One in Eight Drivers Uninsured." Accessed Sept. 4, 2020.
Insurance Information Institute. "What Determines the Price of an Auto Insurance Policy?" Accessed Sept. 4, 2020.
CONNECT. "Quick Services." Accessed Sept. 4, 2020.
AM Best. "AM Best Affirms Credit Ratings of American Family Mutual Ins Co., S.I., Its Affiliates and American Family Life Ins Co." Accessed Sept. 4, 2020.
J.D. Power. "J.D. Power 2019 Auto Claims Satisfaction Study." Accessed Sept. 4, 2020.
National Association of Insurance Commissioners. "American Family Connect Ins Co
National Complaint Index Report." Accessed Sept. 4, 2020.