Credit Saint’s services are above average, but not impressive enough to explain why the company charges so much for credit repair. Still, it’s hard to ignore an industry-leading money-back guarantee that promises customers a full refund if they don’t see any changes in 90 days.
- Pros & Cons
- Key Takeaways
- Company Overview
Choose from three credit repair plans
Most packages include credit monitoring
Offers a 90-day money-back guarantee
Hard to find pricing online
High initial work fees
Limited monthly disputes with low-tier plans
Sparse online resources
Not available in all states
- Credit Saint offers month-to-month credit repair plans at three different levels.
- Services include disputes, in-house credit monitoring, and cease and desist letters.
- The company provides a 90-day money-back guarantee that returns all fees if no items are removed in the first three months.
- Credit Saint’s prices, particularly its first work fees, are among the highest in the credit repair industry.
Credit Saint is a credit repair company based in New Jersey. The company has been in operation since 2004 and currently serves customers in 39 states and the District of Columbia, offering remote assistance over the phone and via email. Credit Saint provides customers with an array of credit repair solutions that include disputes of credit reporting inaccuracies and in-house credit monitoring, packaged into three different monthly membership plans.
- Year Founded 2004
- Kinds of Credit Repair Service Credit disputes, monitoring
- Fee Schedule Upfront and monthly
- Monitoring Options Included with some plans
- Customer Service Phone, email
- Official Website www.creditsaint.com
Today’s credit repair industry is full of paid services, some more expensive than others. Credit Saint clearly falls under the more expensive category, with initial work fees reaching an astounding $195 for premium-tier service. But is the cost worth it? In our review, we’ll break down package options, service guarantees, and more to help you decide.
- Choose from three credit repair plans: Pick the package and price that makes the most sense for your personal situation.
- Most packages include credit monitoring: Two of Credit Saint’s three plans include Experian credit monitoring.
- Offers a 90-day money-back guarantee: If Credit Saint is unable to remove any inaccurate items from your report in the first 90 days, you’ll get all your fees refunded.
- Hard to find pricing online: You need to fill out a form with your contact information before being shown plan pricing.
- High initial work fees: First work fees range from $99 to $195, depending on the plan.
- Limited monthly disputes with low-tier plans: The entry-level plan includes just five disputes per billing cycle.
- Sparse online resources: There isn’t much educational information available on Credit Saint’s website.
- Not available in all states: Credit Saint is unable to serve residents of 11 states as listed on the company’s signup form.
Types of Services
Credit Saint’s services are packaged into three membership levels that vary, depending on how aggressive you need to be in order to remove inaccuracies from your credit report. This is beneficial as it lets you choose a customized plan that matches your needs without overpaying for services you don’t want.
The entry-level credit repair plan from Credit Saint includes five disputes of inaccurate information on your credit report per month. These can be applied to any type of information except hard inquiries, which are only covered by upgraded plans. You’ll also get an initial credit score analysis and an ongoing credit score tracker to keep an eye on your progress. Both are accessible through a client web portal.
Credit Saint’s mid-tier package includes everything included in the Credit Polish plan with a few extras. You’ll get twice as many credit inquiries; 10 are included per month, and you can use these to have inaccurate hard inquiries addressed. The package also includes Experian credit monitoring.
The most aggressive credit repair plan offered by Credit Saint is also the only one that includes unlimited disputes every billing period. With this membership, you can also ask the company to send cease and desist letters on your behalf. This can be a solution to stop unwanted phone calls related to accounts currently in collections. Of course, you’ll also have access to all services included in the Credit Polish and Credit Remodel packages.
Getting phone calls about unpaid debts you can’t afford to repay can be stressful and frustrating. Many credit repair companies advertise cease and desist letters as a way to legally prevent lenders and collections agencies from continuing to make contact. While this might sound like an easy solution, it’s not quite that simple. Once these companies can no longer contact you, they may jump straight to filing a lawsuit. Make sure you discuss both the pros and cons with your credit repair company before allowing them to send cease and desist letters on your behalf.
|Credit Polish||Credit Remodel||Clean Slate|
|Credit score analysis||√||√||√|
|Credit score tracker||√||√||√|
|Hard inquiry disputes||√||√|
|Experian credit monitoring||√||√|
|Cease and desist letters||√|
Some credit repair companies make supplemental services available in the form of optional add-ons. Since Credit Saint packages all of its solutions into a range of all-inclusive plans, the company doesn’t offer any further options to tailor services.
Credit Saint customers can get ahold of the company via phone or email. If you need help during off hours, you can also log into the Credit Saint customer portal 24 hours a day. Here, you’ll find your credit score tracker and initial score analysis for easy reference.
Former Credit Saint customers give the company average ratings with some mixed reviews. The company has an A rating with the Better Business Bureau, although more than 38 complaints are on record in the last three years and the average review score sits at just 2.5 stars. With that said, there are no complaints recorded with the Consumer Financial Protection Bureau, and Google customer ratings are decidedly better with an average of 4.0 stars.
While online reviews should sometimes be taken with a grain of salt, they can be useful in spotting trends among former customer opinions. Many of Credit Saint’s positive reviews make note of exceptionally friendly customer service agents. On the other hand, the most common complaint comes from customers who say the company didn’t fulfill its 90-day money-back guarantee.
If you have a complaint about the services of a credit repair company, you can file a complaint with the FTC or call 877-FTC-HELP.
Since Credit Saint doesn’t lock customers into contracts, all services are offered on a month-to-month basis, allowing you to cancel anytime without penalty. All you need to do is contact a representative via phone or email to request a cancellation before your next billing date.
One of Credit Saint’s most unique points of attraction is its 90-day money-back service guarantee. According to this promise, the company vows that if it is unable to remove a single negative item from your report within the first 90 days of service, you can ask to have all fees paid up to that point returned.
Customer complaint data shows that many former Credit Saint clients have been unsuccessful in collecting a 90-day refund they felt they deserved. Before signing an agreement with Credit Saint or any credit repair company that advertises a service guarantee, make sure you get a clear explanation in writing of the exact results you can expect by which date. This can help eliminate uncertainty should you need to ask for your money back.
There are two components to Credit Repair’s pricing structure. The first is an upfront fee that covers the initial work period, including an in-depth review of your credit report and an initial credit score analysis. Then, ongoing services are charged on a monthly basis according to the plan you selected.
This fee structure is fairly standard for the credit repair industry, although fees are markedly higher than average. The $195 first work fee for the Clean Slate plan is the highest we came across in our reviews of more than 15 credit repair companies.
|Credit Polish||Credit Remodel||Clean Slate|
|First work fee||$99||$99||$195|
The Competition: Credit Saint vs. The Credit Pros
Our review of the credit repair industry found Credit Saint to be one of the most expensive paid credit repair options currently available. To see whether the cost is worth it, we compared Credit Saint to The Credit Pros, the competitor with the most similar pricing structure.
Like Credit Saint, The Credit Pros offers three tiered service packages, although the latter also makes a non-credit repair option available that includes just credit monitoring for $19 per month. Each company offers a similar array of services across their three core plan levels, but The Credit Pros makes more services available at lower tiers. For example, the cheapest plan includes credit monitoring, which Credit Saint only offers with upgraded packages.
The Credit Pros also includes several services with its plans that Credit Saint doesn’t provide at all. These include identity theft monitoring, financial planning tools, and a prescription medication discount program. Overall, we’d consider The Credit Pros a better value.
|Credit Saint||The Credit Pros|
|Services Offered||Credit repair, monitoring||Credit repair, monitoring, identity theft protection, financial planning|
|Customer Service Touchpoints||Phone, email, client portal||Phone, email, client portal|
|Upfront Fee||$99 to $195||$119 to $149|
|Monthly Fee||$79.99 to $119.99||$69 to $149|
Credit Saint’s graded packages let customers choose their own approach to credit repair at a price point they feel comfortable with. The company includes more services than most competitors, offering in-house credit monitoring and the option to send cease and desist letters to debt collectors. With that said, the service offering falls short of justifying Credit Saint’s sky-high prices. The good news is that a customer-friendly money-back guarantee means you won’t be at a total loss should you agree to these fees and fail to get results.
How We Review Credit Repair Companies
Our credit repair reviews take an extremely critical look at the credit repair industry, one that is notorious for leading customers astray with false promises and overpriced services. We assess the quantity and quality of services offered by each company, including their credit repair solutions and additional services like credit monitoring and debt management. We compare these services to listed prices to determine value, rewarding any companies that protect customers with a money-back service guarantee. Finally, we take a deep dive into customer review data and analyses from third parties like the Consumer Financial Protection Bureau and the Better Business Bureau.
Learn more: Read our full Credit Repair Review Methodology here.