CreditRepair.com offers a broad scope of services ideal for all types of credit repair needs. However, consistently negative customer reviews should be a red flag for those considering signing up for services.
- Pros & Cons
- Key Takeaways
- Company Overview
Offers a free credit evaluation
Choose from three service levels
Robust educational library
Mobile app available
Option for in-house credit monitoring
Poor customer reviews
Lacks full pricing transparency
Limited monthly disputes
Not available in all locations
No money-back guarantee
- CreditRepair.com offers three service packages that start at $69.95 per month and go up to $119.95 per month.
- Available services include credit disputes, credit monitoring, identity theft insurance, and financial planning tools.
- The company gets overwhelmingly poor reviews from past customers and complaint agencies.
CreditRepair.com was founded in 1997 in Salt Lake City, Utah. The company offers credit repair, credit monitoring, and identity theft protection services to customers in most locations across the United States. The company has filed more than 19 million disputes since opening its doors. Today, CreditRepair.com is owned by Progrexion, which also owns Lexington Law, Credit.com, and Efolks.
- Year Founded 1997
- Kinds of Credit Repair Service Credit disputes, monitoring, identity theft protection
- Fee Schedule Upfront and monthly
- Monitoring Options In-house, additional fee
- Customer Service Phone, email, mobile app
- Official Website www.creditrepair.com
One of the most well-known credit repair companies, CreditRepair.com has been helping consumers address credit disputes since the late 1990s. But just because a credit repair company has spent decades in business doesn’t mean it offers the best services. While CreditRepair.com has a competitive range of plans, there are also a few red flags you should know about before you decide to enroll in credit repair services.
- Offers a free credit evaluation: Get a free online credit snapshot that includes your credit score, a summary of the negative items on your report, and suggestions for how to address them.
- Choose from three service levels: CreditRepair.com offers options for basic, moderate, or aggressive credit repair based on your needs.
- Robust educational library: Even non-customers can take advantage of the free credit information, videos, and interactive calculators at CreditRepair.com.
- Mobile app available: Download the free CreditRepair.com mobile app to track your progress and get alerts.
- Option for in-house credit monitoring: Two of CreditRepair.com’s three service packages include ongoing credit monitoring and alerts.
- Poor customer reviews: CreditRepair.com gets consistently poor feedback across multiple review sources.
- Lacks full pricing transparency: Pricing isn’t disclosed upfront on CreditRepair.com’s website, and you need to watch out for hidden fees.
- Limited monthly disputes: Depending on the plan you choose, you’ll only get 15 to 19 disputes per month.
- Not available in all locations: CreditRepair.com may be unable to offer services in your area of residence due to a lack of local legal representation. Unfortunately, the company doesn’t disclose its service areas; you’ll have to enter your address to find out.
- No money-back guarantee: Many competitors offer a refund if they aren’t able to remove any items from your report, but CreditRepair.com doesn’t have a similar policy.
Types of Services
CreditRepair.com offers three service packages with tiered levels of service. These are designed with the idea that not all customers need the same level of support in repairing their credit; some may just have one or two errors to be corrected, while others are in need of a complete overhaul. This allows customers to save money by not paying for services they aren’t likely to ever use.
The entry-level Direct Plan is the one most suited for individuals with an overall decent credit history, but who could benefit from correcting a small number of errors on their report. The plan comes with up to 15 disputes per month (five per credit bureau), a quarterly credit score update, and access to customer service as needed. However, CreditRepair.com will not dispute inaccurate hard inquiries on your report with this plan.
The next step up is the Standard Plan. This package includes the same number of monthly credit disputes and credit score checks, but adds a few features useful to those with more extensive credit repair needs. In addition to your quarterly credit score, you’ll also get a personalized analysis as to what has changed and what could still be improved. Ongoing credit monitoring is included with alerts sent anytime there is a significant change. CreditRepair.com will also dispute hard inquiries on your behalf.
If you have extremely poor credit and need improvements that go beyond disputing inaccurate information, the Advanced Plan may be more suited to your needs. The package includes roughly the same credit repair benefits as the Standard Plan, although you’ll get 19 disputes per month instead of 15. However, the plan also comes with $1 million in identity theft insurance and access to personal finance tracking tools to help you better manage your open credit accounts.
|Service||Direct Plan||Standard Plan||Advanced Plan|
|Monthly items disputed||19||15||15|
|Credit score checked||Monthly||Quarterly||Quarterly|
|Credit score analysis||Monthly||Quarterly|
|Hard inquiry disputes||√||√|
|Identity theft insurance||√|
|Credit account management tool||√|
Between CreditRepair.com’s three tailored plans, there isn’t much need for add-on services. With that said, the company does sell one optional extra that can be tacked onto any package.
If you’ve just discovered errors in your credit report while in the process of a major financial event (such as applying for a mortgage), you’re probably on a tight schedule to correct the issue. CreditRepair.com’s Quickstart service charges a small, one-time fee to automatically retrieve your TransUnion credit report from partner site Credit.com and load it into their system. This can save a bit of time, as CreditRepair.com won’t have to wait to start looking through your report.
Pay close attention as you’re completing the checkout process on CreditRepair.com. The company automatically checks the box selecting Quickstart, and unless you uncheck it, you’ll be charged an extra $14.99 for a service that you may not want or need.
CreditRepair.com’s main customer service touchpoints are via email and phone, the latter of which is operated Monday through Friday from 6 a.m. until 10 p.m. MST.
Customers can also download a mobile app for easier access to their account dashboard and credit score tracker. The app is available for both iOS and Android and gets generally positive reviews with at least four-star ratings in both app stores.
From an objective standpoint, CreditRepair.com’s services appear to offer good value with a broad range of services. Unfortunately, however, many customers seem to disagree. The company has a D rating from the Better Business Bureau, 62 complaints in the past three years, and a three-star average rating.
More worrisome is that CreditRepair.com has been the subject of 16 complaints with the Consumer Financial Protection Bureau in the past three years and was even sued by the agency in 2019. According to the lawsuit, CreditRepair.com and a competitor owned by the same holding company, Lexington Law, both violated telemarketing laws and charged illegal credit repair fees before any service had been rendered. This violates the Credit Repair Organizations Act, which states credit repair companies cannot collect payment before providing their services.
If you have a complaint about the services of a credit repair company, you can file a complaint with the FTC or call 877-FTC-HELP.
None of CreditRepair.com’s service plans are subject to contracts, meaning you can cancel anytime without penalty. According to the company, most customers need to pay membership fees for an average of six months to see results.
CreditRepair.com prices its services according to the table below, with fees ranging between $69.95 and $119.95 per month, depending on the plan you choose. Those who select the Quickstart service will incur an additional one-time fee of $14.99.
|Direct Plan||Standard Plan||Advanced Plan|
To stay in compliance with the Credit Repair Organizations Act, CreditRepair.com calls its first month of membership fees a “first work fee.” This is because credit repair companies aren’t allowed to start charging monthly fees until they’ve already begun performing work. From a practical standpoint, this doesn’t change anything for the consumer, but it’s something to be aware of as you’re signing up for credit repair.
The Competition: CreditRepair.com vs. The Credit Pros
No two credit repair services are the same. To gauge how CreditRepair.com stacks up against the competition, we pitted it against The Credit Pros. Both companies charge similar monthly fees for their entry-level plans, although The Credit Pros’ most premium plan is pricier than CreditRepair.com’s most expensive option. The Credit Pros also charges a significant upfront fee, whereas CreditRepair.com has none.
While The Credit Pros is higher in price, we find the difference justified. All packages include credit monitoring and identity theft protection, items CreditRepair.com only offers with higher-tier plans. The Credit Pros will also submit unlimited disputes on your behalf, while CreditRepair.com places a cap on the number of disputes per month at each of its service levels. Finally, The Credit Pros offers financial management tools to all of its credit repair customers that CreditRepair.com doesn’t match. These include bill payment reminders, a budgeting system, and automatic syncing with your open accounts.
|CreditRepair.com||The Credit Pros|
|Services Offered||Credit repair, monitoring, identity theft protection||Credit repair, monitoring, identity theft protection, financial planning|
|Customer Service Touchpoints||Phone, email, mobile app||Phone, email, client portal|
|Upfront Fee||$0||$119 to $149|
|Monthly Fee||$69.95 to $119.95||$69 to $149|
Looking at CreditRepair.com’s plans and services, it seems to provide much better value than competitors do, especially considering the inclusion of credit monitoring and identity theft protection with premium packages. However, we’re highly concerned with the volume of customer complaints and CreditRepair.com’s history of facing legislation from the Consumer Financial Protection Bureau. It’s best to proceed with caution with this company.
How We Review Credit Repair Companies
We assess a variety of factors to review credit repair companies, using a quantitative scoring system to assign each a total score out of five possible points. Our method looks at the services offered by each company, including the number and variety of plans available and their value in terms of pricing. We also look at each company’s reputation among customers and with third-party agencies such as the Consumer Financial Protection Bureau. Finally, we walk through the customer purchasing experience to see what you can expect if you decide to enroll in credit monitoring services.
Learn more: Read our full Credit Repair Review Methodology here.
Housing Wire. "CFPB accuses two of the nation’s largest credit repair companies of tricking and cheating customers." Accessed October 11, 2020.