Eusoh Pet Insurance Review

A community-based pet insurance alternative

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Eusoh

 Eusoh

overall rating
3.0

Our Take

On average, Eusoh offers a better deal than a traditional pet insurance policy, but you should always be prepared to pay the policy’s full maximum cost in any given month.

  • Pros & Cons
  • Key Takeaways
  • Company Overview
Pros & Cons
Pros
  • Covers more types of treatments than standard pet insurance

  • Transparent pricing structure

  • Generous referral bonus

  • No enrollment age limit

  • Use any veterinarian

Cons
  • Unpredictable monthly cost

  • No coverage for pre-existing conditions

  • Thirty-day waiting period

  • One-year commitment

  • Not customizable

Key Takeaways
  • Eusoh is a community-based pet insurance alternative in which members share the cost of their pet’s veterinary expenses with others.
  • Members pay a $17 monthly membership fee directly to Eusoh in addition to a $48 deposit for coverage. At the end of each month, the $48 deposit must be refilled based on the community’s actual cost of care for that period.
  • Coverage includes reimbursement for accidents, illnesses, and wellness care.
Company Overview

Eusoh was founded in 2017 by a human doctor who wanted to apply the concept of peer-to-peer sharing to the insurance industry. Unhappy with the way in which insurance companies were profiting from denying patients’ claims, he created a new model that lifted the veil from traditional insurance and let members see exactly where their dollars were going every month. Eusoh is based in California and only offers pet insurance at the moment, although the company has plans to expand to other types of insurance.

  • Year Founded 2017
  • Waiting Period 30 days
  • Deductible $250
  • Customer Service Forms Phone, email, chat
  • Customer Service Telephone (424) 389-0588
  • Company Website www.eusoh.com

Eusoh is not one of our top-rated pet insurance companies. You can review our list of the best pet insurance companies for what we think are better options.

Traditional pet insurance has its perks, but some owners find that the process lacks transparency and doesn’t cover everything they need. Eusoh is a community-based pet insurance alternative in which pet parents join groups and directly fund each other’s veterinary costs. Instead of handing over a set premium to an insurance company, pet owners only pay for their community’s actual cost of care. Since Eusoh doesn’t keep any of these funds, the company doesn’t stand to profit from denying claims.

Does this new transparent take on veterinary coverage really provide value to pet owners? We looked into the coverage and costs to see how Eusoh compares to traditional pet insurance.

Pros Explained

  • Covers more types of treatments than standard pet insurance: Eusoh groups share the cost of treatments like preventive care at no extra cost, something you won’t find with a traditional policy.
  • Transparent pricing structure: The company only makes money from participants’ $17 monthly membership fee. The rest goes directly to your pet’s veterinary care.
  • Generous referral bonus: For every pet you refer to Eusoh, you’ll get a $40 reward.
  • No enrollment age limit: There’s no minimum or maximum limit to the age at which you can sign your pet up.
  • Use any veterinarian: Eusoh accepts bills from any licensed veterinarian in the United States.

Cons Explained

  • Unpredictable monthly cost: You’ll have to refill your $48 deposit at the end of each month, but there’s no way to know exactly how much you’ll pay.
  • No coverage for pre-existing conditions: Many pet insurance alternatives attract owners with pre-existing condition coverage, but Eusoh isn’t one of them.
  • Thirty-day waiting period: You won’t be able to submit any expenses for reimbursement until you’ve been a member for a full 30 days. For most standard pet policies, the waiting period is between just two and 15 days.
  • One-year commitment: You’re expected to stay in your Eusoh group for at least 12 months. If you leave early, you’ll forfeit your deposit.
  • Not customizable: There’s no option to adjust monthly payments by changing your deductible or reimbursement percentage

Available Plans

Instead of offering multiple policies with different coverage and terms, Eusoh enrolls all members in the same standardized plan. Memberships cover most expenses related to accidents, illnesses, and preventive care, with a few exceptions for procedures like spay or neuter surgery and dental treatment. Members must pay an annual $250 deductible, after which 80% of costs are reimbursed.

Once a pet is signed up with Eusoh, it’s up to the owner to apply to join a cost-sharing community. Groups generally contain between 10 and 400 members. You can see each community’s average expenditure from the past six months before asking to join.

After you’ve been accepted into a community and gone through a 30-day waiting period, you’ll be able to submit any of the covered expenses for reimbursement. The entire community’s reimbursed expenses are added up at the end of each month and distributed equally among all members.

Covered Treatment Included In Plan
Exam fees
Procedures
Lab tests
Medication
Continued treatment
Genetic conditions
Preventive care
Microchipping
Spay/neuter surgery  
Vaccinations
Dental treatment  
Behavioral treatment  
Specialists
Alternative/holistic care
Medical boarding
Cremation/burial

Plan Pricing

Eusoh’s pricing structure is a bit complex but is designed to give pet parents a greater level of transparency. The company takes a flat $17 monthly fee from members, which is its only source of profit.

To pay for the cost of treatments, members are asked to put down an additional $48 deposit that they refill at the end of every month. To determine how much each member needs to top up, Eusoh takes the total cost of veterinary care for the entire group during that period and divides it by the number of members. This is how groups share the cost of care; everyone pays the same amount regardless of how much they submitted in bills that month.

The good news is that even if the group’s veterinary costs exceed $48 per member in a given month, no one will ever be asked to pay any more than this amount. Adding this to the $17 membership fee, the maximum that any pet parent can pay in a month is $65. In practice, the company says that total monthly charges average $41 for dogs and $29 for cats.

  Deposit Amount Monthly Membership Fee Average Monthly Cost of Care
Dogs $48 $17 $24
Cats $48 $17 $12

Waiting Periods

Once you’re accepted to a Eusoh group, you won’t be able to submit any expenses for 30 days, or one full billing cycle. This is to prevent owners from signing up for coverage shortly before a major veterinary expense and then dropping coverage immediately after. Pet insurance policies typically offer much shorter waiting periods between two and 15 days depending on the type of treatment.

Pre-Existing Conditions

Oftentimes pet owners turn to insurance alternatives to find financial relief for their pet’s pre-existing condition, which isn’t eligible for reimbursement under a traditional policy. Unfortunately, this isn’t a benefit you’ll find with Eusoh. You won’t be able to submit treatment costs for any health conditions your pet develops prior to signing up or within the first 30 days of coverage.

Eusoh won’t prevent your pet from signing up due to a pre-existing condition.

Ultimately, it's up to the community members of each group to decide whether you can join. Pets with multiple pre-existing conditions might not be able to find a group that will accept them. If this happens, Eusoh will refund your initial deposit and membership fee.

Coverage Limits

All Eusoh pets are limited to $8,500 in reimbursement per year. This is on the low end of options offered by standard pet insurance. Insurance companies typically let members choose limits between $5,000 and $20,000; some even sell unlimited coverage for a higher price.  

Plan Exclusions

Where Eusoh really shines is the scope of treatments that can be submitted to the community for reimbursement. In addition to most costs related to accidents and illnesses, Eusoh accepts veterinary bills for annual checkups and wellness care. Both of these are almost always listed as exclusions under pet insurance policies, although many offer preventive care coverage at a hefty additional cost.

With that said, there are a few exclusions to Eusoh’s coverage. Flea, tick, and heartworm preventives; spay or neuter surgery; and dental cleanings are all costs you’ll have to pay out of pocket. Like traditional pet insurance, Eusoh also won’t cover elective procedures like declawing and grooming.

Claims

Submitting a claim to the Eusoh community follows almost exactly the same process as getting reimbursed by a pet insurer. When your pet needs to go to the vet, you’ll pay for care upfront and upload a picture of the bill to Eusoh. An administrator will review the claim and calculate how much you’re eligible to receive in reimbursement. At the end of each month, you’ll be able to withdraw the funds you’re owed by direct deposit.

Eusoh reimburses procedures based on average pricing in your geographic region, which can be searched by logging into your Eusoh account. It’s strongly recommended to discuss pricing with your vet ahead of time; any cost that exceeds Eusoh’s listed price will be your responsibility to pay in full.

Customer Service

If you need to get in touch with Eusoh, there are several ways to do so. The most convenient is via webchat, which can be accessed through the Eusoh website. Representatives are also available via email and by phone, although the latter is only operated Monday through Friday from 9:00 a.m. until 5:00 p.m. PST.

Third-Party Ratings

Since Eusoh is not an insurance company, the provider is not rated by financial stability analysis firms such as AM Best. However, Eusoh does have an A+ rating from the Better Business Bureau. The company has only ever received one BBB complaint in its three years of accreditation.

Competition: Eusoh vs. ASPCA Pet Insurance

Since Eusoh isn’t a pet insurance provider, it can sometimes be difficult to compare coverage with traditional policies. To look at the pros and cons of choosing Eusoh over standard insurance, we compared it to an ASPCA Pet Insurance policy with similar terms.

While Eusoh members can pay a maximum of $65 per month for coverage depending on the actual cost of care, we used the average $41 monthly cost that the company claims most dog parents pay for comparison. This is 17% less than the monthly fee of $49.21 for an ASPCA policy with the same deductible and reimbursement rate, and the ASPCA plan only has a $7,000 annual limit compared to Eusoh’s $8,500 limit.

But the key difference between these two providers is that Eusoh pays for preventive care and wellness. These procedures are listed as exclusions under the ASPCA policy, making Eusoh the better value.

  Eusoh ASPCA Pet Insurance
Animals Covered Dogs and cats Dogs and cats
Example Cost An average of $41.00 to cover a two-year-old dog with 80% coverage, an $8,500 annual limit, and a $250 deductible $49.21 to insure a two-year-old dog with 80% coverage, a $7,000 annual limit, and a $250 deductible
Coverage Type Accident, illness, and wellness Accident and illness
Waiting Period Injuries: 30 days
Illnesses: 30 days
Injuries: 14 days
Illnesses: 14 days
Network Size Unlimited Unlimited
Verdict

If you stay on top of your pet’s preventive care and aren’t happy with the pricey wellness options provided by pet insurance companies, Eusoh is one of the best solutions around. However, the company is good for accident and illness coverage, too. Just keep in mind that fees will vary each month, so you should always budget for the full $65 maximum cost.

How We Review Pet Insurance Carriers

These days, pet parents have many more options than just standard insurance coverage. We evaluate pet insurers and alternatives like Eusoh using a standardized set of criteria including coverage, fees, and exclusions. We also look at the terms of each plan, including the percentage of fees reimbursed, annual deductibles, and limits, if any. Finally, we evaluate customer service using our own research and third-party data.

Learn more: Read our full Pet Insurance Review Methodology.