Farmers Car Insurance Review

Comprehensive insurance options and discounts

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Farmers Insurance

Farmers is an insurance company that offers auto, homeowners, life, business, and even pet insurance policies. The company has been providing insurance coverage since 1928, and you can insure everything from your daily driver to your prized antique vehicle with Farmers.

However, it only has average rankings for customer service and pricing, so you may find that its auto insurance policies are more expensive than you can find elsewhere.

  • Pros & Cons
  • Key Takeaways
  • Company Overview
Pros & Cons
Pros
  • Special coverage options for new cars

  • Insures antique and collectible cars

  • Rideshare insurance available

Cons
  • Personal information required for online quotes

  • No gap coverage

  • Only average rankings for customer service and pricing

Key Takeaways
  • Farmers was founded in 1928 and is headquartered in Woodland Hills, Calif.
  • Farmers is one of the largest auto insurers in the country, garnering 4.2% of the private passenger insurance market share in 2019.
  • The company focuses on customers who need more-robust policies or want to combine their coverage with homeowners, life, or business policies.
  • Online quotes are available.
Company Overview
  • Year Founded 1928
  • Official Website www.farmers.com
  • Insurance Offered Auto, home, life, business, recreational, motorcycle, umbrella, pet, renters
  • Customer Service Phone: 1-888-327-6335

Pros Explained

  • Special coverage options for new cars If you purchased a new vehicle, Farmers offers the New Car Pledge. With this insurance option, Farmers will replace your car with the same make and model at full market value without depreciation as long as the car has fewer than 24,000 miles on it and is no more than two years old.
  • Insures antique and collectible cars If you have an antique or collectible car, finding coverage can be challenging. However, Farmers offers specialty collectible and antique auto insurance. Contact a Farmers agent to get a quote and purchase a policy.
  • Rideshare insurance available If you drive for a rideshare company such as Uber or Lyft, there are gaps where you are not covered by the rideshare companies’ insurance. Luckily, Farmers allows you to add rideshare insurance to your personal auto policy.

Cons Explained

  • Personal information required for online quotes To get a quote online from Farmers, you have to enter your personal information, including your name, birthday, address, vehicle information, and Social Security number.
  • No gap coverage Gap coverage helps pay off your car loan if you’re in an accident, your car is a total loss, and you owe more than the car is worth. While some car insurance companies, such as State Farm and Progressive, offer gap coverage, Farmers does not. If you want to get gap insurance, you’ll have to get it from another company.
  • Only average rankings for customer service and pricing While Farmers has multiple coverage options, its ratings for customer service and pricing are not outstanding. In the J.D. Power 2019 Auto Claims Satisfaction Study, Farmers was ranked 11th out of 23 insurance companies, with a score slightly below the industry average.
$10.5 Billion

The amount Farmers wrote in direct auto insurance premiums in 2019, making it the seventh-largest car insurance company in the country

Farmers Car Insurance Coverage Options

With Farmers you can get an insurance quote online, or you can contact an agent for personalized assistance. Farmers offers the following coverage options:

Accident Forgiveness

This is an option you can add to your policy. Farmers will forgive one at-fault accident for every three years you go without one, helping to keep your premiums from going up.

Collision

If you’re at fault in an accident, collision coverage pays for the repairs to your vehicle. It covers repairs after accidents with other vehicles, objects, and animals.

Comprehensive

Comprehensive coverage pays for repairs to your vehicle resulting from incidents other than accidents, such as storms or theft.

Customized Equipment

If you added after-market equipment to your vehicle, such as speakers or custom wheels, the customized equipment option will cover the cost to repair or replace those features. It’s available on any vehicle with comprehensive or collision coverage.

Full Windshield and Glass

With this coverage you’ll pay nothing out of pocket to replace your windshield or glass. It offers a $0 deductible on glass repair and replacement.

Glass Deductible Buyback

This also covers glass repair and replacement but has a $100 deductible.

Guaranteed Value

This option is popular for car collectors and antique vehicle owners. It pays you a defined, agreed-upon value if your car is a total loss.

Liability

Nearly all states require liability insurance, which covers you when you’re at fault in an accident. It pays for damage and the cost of injury to others.

Loss of Use

While your car is being repaired, this pays a flat sum for transportation. You can use it to pay for public transportation, car rentals, taxis, or rideshare services.

Medical Payments

No matter who is at fault in an accident, medical payments pays for medical care for you and your passengers.

New Car Replacement

New car replacement will pay to replace your vehicle with a new one of the same make and model if your car is totaled within the first two model years and 24,000 miles.

Original Equipment Manufacturer (OEM)

OEM coverage pays for the use of factory-original parts in repairs. It’s available on cars up to 10 years old.

Personal Injury Protection (PIP)

PIP covers the cost of your rehabilitation and lost wages after an accident, regardless of who is at fault.

Personal Umbrella

If you have personal umbrella coverage, you can have additional liability insurance above the limits of your auto policy. It helps protect your assets in case of a lawsuit.

Spare Parts

A popular option for car collectors, this will pay up to $750 to replace spare parts you keep on hand.

Towing and Roadside Assistance

If your car is disabled, this provides 24/7 aid. You can get help with towing, tire changes, or locksmith services.

Uninsured/Underinsured Motorist

Uninsured motorist coverage ameliorates your losses if you’re in an accident with a motorist who doesn’t have insurance. Underinsured motorist protection covers you if your accident partner has insufficient insurance. Both help pay for damages to your vehicle and any bodily injuries you or your passengers sustain.

Farmers Car Insurance Discounts

Farmers has several discounts that can reduce your insurance costs.

  • Signal Discount If you download and use the Signal app, you’ll earn a 5% discount. You’ll get up to a 15% discount each time your policy renews, based on your safe driving.
  • Good Student Discount Students who maintain a good GPA can be eligible for a premium discount.
  • Multiple Policy Discount Bundle your car insurance with homeowners or renter’s insurance to save money.
  • Homeowners Discount – If you own a home, you can save money on your car insurance.
  • Occupational Discount Certain professions, such as doctors, dentists, nurses, teachers, police, and firefighters, can qualify for occupational discounts.
  • Safe Driver Discount Maintain a safe driving record and stay accident free to reduce your premiums.
  • Multiple Vehicle Discount If you insure two or more vehicles, you can qualify for an additional discount.

Discounts can vary by state, so contact a Farmers agent to see which ones you are eligible for in your area.

The Signal Discount, Farmers’ most significant discount program, isn’t available in California, Hawaii, New York, and South Carolina.

Farmers Car Insurance Availability

Farmers offers car insurance in all 50 states, though its coverage options and discounts can vary.

Farmers Customer Service

With Farmers you can get an insurance quote online. However, to purchase coverage, you’ll have to speak with a Farmers agent. You can typically talk with an agent in person, over the phone, or through email.

While Farmers’ claims center is open 24/7, its general customer support is only available during certain hours. You can contact Farmers’ customer service by calling 888-327-6335 Monday through Friday from 7 a.m. to 11 p.m. CT. On Saturday and Sunday the hours are 8 a.m. to 8 p.m. CT. If you live in Kentucky, you should call 877-388-6628 instead.

Farmers was ranked 11th out of 23 car insurance companies in the J.D. Power 2019 Auto Claims Satisfaction Study. The study ranked companies based on their product offerings, pricing, communications, and customer interactions, and Farmers’ rating was slightly below the industry average.

In 2020 AM Best, the credit rating agency dedicated to the insurance industry, gave the Financial Strength Rating of A (Excellent) to Farmers Insurance Group. The rating recognized Farmers’ strong balance sheet, operating performance, and favorable business profile.

Complaint Index

The National Association of Insurance Commissioners (NAIC) collects all complaints that consumers submit about insurance companies. Each year the NAIC releases company complaint ratios, meaning the number of complaints it received relative to the company’s market share.

The national complaint index is 1.0. A complaint ratio above 1.0 means the company received more complaints than is expected for its size, while a ratio below 1.0 means the reverse.

In 2019 Farmers’ private passenger segment had a complaint ratio of 0.86, which is slightly lower than the national complaint index, indicating that Farmers received fewer complaints than is typical for its market share.

Complaints

For the past three years Farmers’ complaint ratios have been close to the national complaint index. It has received an average amount of complaints for its market share.

Other Insurance Provided by Farmers

Farmers offers a wide range of insurance products, including:

How to Make a Car Insurance Claim With Farmers

You can file a claim online, directly with your agent, or over the phone to the Farmers claims center, which is available 24 hours a day, seven days a week, at 800-435-7764.

When you file a claim, you’ll be assigned to a claims representative, who will contact you to get information about the incident and to schedule an in-person appointment, if needed. The representative will send you an evaluation and estimate and walk you through the next steps to get your vehicle repaired or replaced.

Farmers Car Insurance Cancellation Policy

To cancel your Farmers insurance policy, contact your agent or call the Farmers general customer service line. Be prepared to provide your insurance policy number, contact information, and the date you’d like your policy to end.

Get a Farmers Car Insurance Quote

You can get an insurance quote online. You’ll be asked for the following information about you and your car:

  • Year, Make, and Model
  • Financing
  • Estimated Use
  • Birthday
  • Driver’s License
  • Social Security Number
  • Driving Record
  • Gender 
  • Marital Status
  • Zip Code

In most cases Farmers will use this information to generate an automated quote you can customize. However, there are some situations in which Farmers will be unable to provide an online quote, and you’ll have to contact an agent.

Compare Other Car Insurance Reviews

Farmers is a well-known insurance company with decades of experience that offers multiple insurance products. It specializes in serving customers who want to bundle policies with other insurance products or insure new or specialty vehicles. If you need multiple insurance policies for your car and home or have a difficult-to-insure antique vehicle, Farmers can be a good choice. For other drivers, though, Farmers may be more expensive and have less accessible customer service than you’ll find with other insurance companies.

Verdict

Farmers is a reputable car insurance company that offers a range of coverage options. Especially if you want new car replacement coverage or insurance for an antique or collectible vehicle, Farmers can be an excellent choice.

However, its pricing and customer service are only average. Unless you are looking to insure a specialty vehicle, you can likely find less expensive coverage with another insurance company.

Methodology

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Article Sources

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  1. Insurance Information Institute. "Facts and Statistics: Auto Insurance: Top 10 Writers Of Private Passenger Auto Insurance By Direct Premiums Written, 2019." Accessed Sept. 21, 2020.

  2. J.D. Power. "Auto Insurance Claims Satisfaction Reaches Record High as Carriers Refine Time-Consuming Processes, J.D. Power Finds." Accessed Sept. 21, 2020.

  3. Businesswire. "AM Best Affirms Credit Ratings of Members of Farmers Insurance Group." Accessed Sept. 21, 2020.

  4. National Association of Insurance Commissioners. "Farmers Ins Exch National Complaint Index Report." Accessed Sept. 21, 2020.