Figo vs. Healthy Paws

Not too long ago, pet insurance was a niche product that few people had heard of. Today’s pet parents, on the other hand, have nearly endless options to choose from when it comes to covering their pet’s veterinary expenses. Two providers, Figo and Healthy Paws, stand out among the most popular pet insurers in the industry.

Figo and Healthy Paws both offer similar policies, covering the treatment of most unexpected accidents and illnesses. But while Figo provides pet owners with more flexible coverage options, Healthy Paws focuses its efforts on delivering top-rated customer service and quick claim processing times. To choose which company is a better fit for your pet, you’ll need to decide which you value more.

Our review of Figo and Healthy Paws compares these two pet insurance providers and highlights the key differences you should know about. We make it easy to pick the best option by breaking down price, coverage, features, and more.

	Figo	Healthy Paws
Coverage type	Accident and illness	Accident and illness
Animals covered	Dogs and cats	Dogs and cats
Waiting periods	Three to 14 days	15 days
Network size	Any licensed vet	Any licensed vet
Annual limits	$5,000 to unlimited	Unlimited
Annual deductibles	$100 to $750	$100 to $500
Reimbursement amounts	70% to 100%	70% to 90%
Customer Service	Phone, email, text, chat, Twitter	Phone, email
Company Reviews	Figo Review	Healthy Paws Review

Figo vs. Healthy Paws: Coverage

Figo and Healthy Paws include nearly identical lists of covered treatments in their policies. Both offer reimbursement for the diagnosis and treatment of accidents and illnesses that aren’t pre-existing. Specialists and alternative treatments are also covered as long as they’re administered by a licensed veterinarian. Both will pay for medical boarding expenses if your pet needs to be hospitalized for multiple days.

The key difference is that Figo lets pet parents elect exam fee coverage by purchasing a policy rider. This option isn’t available with Healthy Paws. Figo also covers cremation or burial if your pet passes away, but Healthy Paws lists final expenses as an exclusion.

Looking at policy terms, you’ll find a bit more contrast between Figo and Healthy Paws. While all of Healthy Paws’ plans include unlimited annual benefits by default, Figo lets pet parents choose from a scale of $5,000 to unlimited. The advantage is that choosing a lower limit reduces monthly premiums, creating more affordable options for those on a budget.  

Figo also offers a wider range of reimbursement levels. Some plans offer 100% reimbursement for covered expenses up to the annual maximum. Healthy Paws caps this at 90%, meaning you’ll have to pay 10% or more in coinsurance depending on which option you choose.

But there’s a catch: Figo puts a lifetime maximum in the fine print of its policies, which starts at $100,000 and depends on the plan, state of residence, and age of the pet. Healthy Paws has no such limit.

The table below outlines the specific treatments included in each provider’s plans.

Covered Treatment	Figo	Healthy Paws
Exam fees	√*
Procedures	√	√
Lab tests	√	√
Medication	√	√
Continued treatment	√	√
Genetic conditions	√	√
Preventive care
Microchipping
Spay/neuter surgery
Vaccinations
Dental treatment
Behavioral treatment	√	√
Specialists	√	√
Alternative/holistic care	√	√
Medical boarding	√	√
Cremation/burial	√

*Additional fee

Figo vs. Healthy Paws: Enrollment Process

Both Figo and Healthy Paws make it easy to purchase coverage for your dog or cat online. A quote can be obtained in just a few minutes by filling out your pet’s information and comparing different coverage options. From there, all you need to do is select the plan you’d like and enter your payment information.

However, keep in mind that neither provider begins coverage immediately. Figo imposes a waiting period of three days for injuries and 14 days for illnesses. With Healthy Paws, there’s a 15-day waiting period for both types of claims. Any conditions that appear during these periods will be considered pre-existing.

Both companies have an eight-week minimum enrollment age, which is fairly standard for pet insurance. Figo has no maximum enrollment age, but Healthy Paws makes it difficult to get coverage for an older pet. The provider heavily limits benefits if you sign your pet up after their sixth birthday and stops accepting new enrollments entirely at 14 years of age.

Figo vs. Healthy Paws: Claim Filing

Figo and Healthy Paws are both industry leaders in claim filing technology. Each company has its own smartphone app that pet parents can use to submit claims in minutes. Users of Figo’s AI-powered app are guided through the process by a virtual claims assistant named Evie.

While Healthy Paws doesn’t personify its technology, the company does advertise a quick, 48-hour processing time for 99% of claims. Figo tells customers to expect a much longer wait time of seven to 10 business days.

Figo vs. Healthy Paws: Reviews

While third-party ratings aren’t everything, they do offer a quick litmus test for potential problem areas. Looking at several review sources, Healthy Paws tops Figo every time. Healthy Paw’s A+ Better Business Bureau rating is accompanied by an average review score of 3.86 stars, which is on the high end for the pet insurance industry. In contrast, Figo holds a B rating and a 1.33-star review score. Most of Figo’s complaints involve claims that were denied.

Healthy Paws also performs better in the financial stability realm. The company’s underwriter, Chubb, has an AM Best rating of A++, the best possible score. Figo’s policies are underwritten by Independence American Insurance Company, which is rated A-. While this is still considered an excellent score, it’s not quite as strong as other pet insurers.

Figo vs. Healthy Paws: Costs

Since Figo provides more flexible policy options, the company offers plans at a wider price range than Healthy Paws. Figo’s $5,000-limit plans start under $15 for dogs and under $10 for cats. All Healthy Paws policies include unlimited benefits, which means there aren’t many budget-friendly choices available. For pets over the age of five, Healthy Paws only gives one option, which comes with a 70% reimbursement rate and a $500 deductible.

Pet parents looking at Figo should also consider the cost of an optional exam fees rider, which adds a few dollars to each month’s premium if elected. Pricing depends on the annual limit, deductible, and reimbursement rate chosen.

To get a fair pricing comparison between Figo and Healthy Paws, we compared premiums for a two-year-old dog with unlimited annual benefits, 90% reimbursement, and a $100 deductible. While Figo quoted us $41.29 per month, Healthy Paws came in more than six dollars higher at $47.39. Over the course of a year, you’d save $73.20 by purchasing the same policy with Figo instead of Healthy Paws.

We’ve listed a range of estimated monthly costs for both providers below. Keep in mind that your quoted price will depend on the coverage you choose.

	Figo*	Healthy Paws
Plan	Accident and illness	Accident and illness
Dog: 1 year	$12.98 to $42.75	$20.33 to $43.08
Dog: 3 year	$12.95 to $42.66	$23.74 to $50.37
Dog: 6 year	$16.92 to $54.44	$34.11
Dog: 12 year	$46.27 to $160.44	$155.74
Cat: 1 year	$8.28 to $27.28	$8.01 to $17.04
Cat: 3 year	$7.67 to $25.24	$9.36 to $19.93
Cat: 6 year	$8.67 to $28.06	$13.74
Cat: 12 year	$20.63 to $71.30	$61.31

*Prices do not include exam fees rider, which ranges from $1.42 to $23.18 depending on age and other factors