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Haven Life’s online-first approach, seamless application experience, and same-day approval process make it easy to like, but only if you’re looking for a no-frills term policy. The company doesn’t offer anything but term, and those policies cannot later be converted to permanent insurance, such as whole life or universal life.
Still, Haven’s insurance is issued by MassMutual, an industry stalwart with more than 170 years of experience and a financial strength rating that can’t be beat. So if you’re in the market for solid term life insurance with a breezy online interface, Haven may fit the bill.
- Pros & Cons
- Company Overview
Website is easy to navigate
Can apply online
A++ financial strength rating
Online chat available
Same-day decision possible
Only offers term policies
Limited riders available
Term policies are non-convertible
Low maximum issue age for term policies
Haven Life provides life insurance coverage that is issued by MassMutual or its subsidiary, C.M. Life. Although Haven was established in 2014, MassMutual has been around since 1851, which shows it’s got staying power that’s important when you’re buying life insurance. Haven’s reach is extensive, with policies available in all 50 states and D.C.
- Year Founded 2014
- Kinds of Policies Term life
- Payment Options Monthly automated payments by pre-authorized checking account
- Customer Service Live chat via the website; phone: 1-855-744-2836 weekdays from 9 a.m. to 6 p.m. Eastern
- Official Website www.havenlife.com
- Website is easy to navigate: Haven Life’s site is an industry stand-out. The design makes intuitive sense and informative popups support you as you go through the quote process.
- Can apply online: You can apply for coverage through the website without having to connect with an insurance agent.
- A++ financial strength rating: Haven term policies are backed by MassMutual, our pick for best life insurance company for financial stability. MassMutual earned an A++ rating for financial strength from AM Best—the highest it bestows—for its superior ability to pay claims and honor its insurance-related obligations.
- Online chat available: If you don’t like to wait on hold, you’ll appreciate the fact that Haven Life offers customer support via online chat, which is unusual in the life insurance business.
- Same-day decision possible: When you apply online, Haven lets you know within minutes if you qualify for coverage or if more information is needed. You may even be able to get immediate coverage if you qualify. Fewer than half of the companies we reviewed offer same-day decisions for term life insurance.
- Only term policies available: Haven Life currently just offers term life policies. You’ll have to look elsewhere for whole life or other permanent insurance.
- Limited riders available: Riders allow you to customize your life insurance coverage to suit your needs. But Haven only offers waiver of premium and terminal illness riders, though the terminal illness rider is available at no additional cost. The company also offers Haven Life Plus, which it refers to as a rider, but it’s actually a suite of discounts and subscription services unrelated to your life insurance policy.
- Term policies are non-convertible: Because Haven only offers term policies, you don’t have the option of converting your policy to a permanent policy (one that lasts your whole life). Non-convertible policies lack the flexibility to adapt your coverage as your needs change throughout life.
- Low maximum issue age for term policies: Only applicants up to age 64 can qualify for a term policy through Haven Life; some competitors issue term policies to applicants up to age 75.
One of the most important qualities in a life insurance provider is its financial stability, and for that, we look to ratings issued by AM Best. AM Best gives MassMutual, the company that issues Haven’s policies, its top rating (A++) for financial strength. That indicates that MassMutual has a “superior” ability to meet its financial obligations, such as paying insurance death benefits.
AM Best does not have a rating for Haven Life on its own because Haven does not issue policies. However, MassMutual’s stability is reassuring if you’re wondering whether industry newbie Haven will stand the test of time.
Customer complaint data about Haven Life alone is also not available, but MassMutual scores very well when it comes to low complaints, according to the National Association of Insurance Commissioners (NAIC). The NAIC tracks insurance company customer complaints, and compiles an index that indicates how many complaints a company has received relative to its size. A complaint index over 1.0 indicates that the carrier got more complaints than expected for a company of its size, and a ratio below 1.0 means that it had fewer complaints than expected.
When averaged over three years, MassMutual’s complaint index is 0.04, which means it got significantly fewer customer complaints than expected for a company of its size. That’s one of the top scores of all 91 companies we reviewed.
While MassMutual’s complaint index may partly reflect customers’ experiences with Haven policies, keep in mind that Haven is not fully represented in this score.
|Haven Life Insurance||Banner Life Insurance||State Farm|
|Types of Coverage||Term life||Term life, universal||Term life, universal, final expense, whole life|
|AM Best Rating||A++ (via MassMutual)||A+||A++|
|Price for Term Policies||Better than average||Excellent||Poor|
|NAIC Complaint Index (3-year average)||0.04||0.10||0.15|
Term Life Insurance
Term life policies offer temporary coverage that usually doesn’t surpass 30 years. A term life policy can be more affordable than a permanent life insurance policy, which lasts your whole life and builds cash value.
- Haven Term: Coverage for Haven’s main term policy can go as high as $3 million. Terms of 10, 15, 20, 25, and 30 years are available to applicants up to age 64. Payout can only be made as a lump sum. The policy includes Haven Life Plus, a free add-on that includes low-cost or no-cost access to estate planning and health/wellness tools. (Not available in Florida, New York, North Dakota, South Dakota, or Washington.)
- Haven Simple: If you want to skip the medical exam, this might be the plan for you. Coverage ranges from $25,000 to $500,000 and you’ll need to be between 20 and 55 years old to qualify. Simplified coverage means you only need to answer a few health questions and you won’t have to take a medical exam. The policy is issued by C.M. Life Insurance Company, a subsidiary of MassMutual.
While a simplified issue policy saves you the hassle of taking a medical exam, if you’re healthy, you may find cheaper coverage with a fully underwritten policy that requires an exam—because that exam could prove you’re in good health and are a lower risk to the insurer.
Waiver of Premium
A waiver of premium rider is an optional addition to a life insurance policy that can protect your coverage by waiving required premium payments in certain cases, such as if you lose your job or become disabled. Haven’s version waives premiums if you become totally disabled due to illness or injury for at least six months. You can add a waiver of premium rider to a Haven Term policy for an additional fee if you’re younger than 59 when you apply..
Accelerated Death Benefit: Terminal Illness Rider
Haven Life offers an accelerated death benefit rider at no additional cost as a part of Haven Term and Haven Simple policies. In the event you become terminally ill with a diagnosis of 12 to 24 months left to live, this rider makes it possible to receive part of the policy’s death benefit before you pass. The death benefit will be reduced by this amount.This is a rather generous terminal illness rider as some other companies require that you have less than 12 months to live in order to receive the advance on the death benefit.
In addition to submitting a request for support through a contact form that leads to an email response, you can choose to call or live chat with Haven Life’s customer support team during weekdays between 9:00 a.m. and 6:00 p.m. Eastern Time. You can reach them by phone at 1-855-744-2836.
Haven Life bills itself as providing affordable life insurance, and we found it does have better-than-average rates for term insurance, compared to the other companies we have data for. When reviewing life insurance companies, we gathered quotes whenever available for 30-year, $250,000 term policies for healthy males and females aged 25, 40, and 55 years.
Haven’s quoted rates put it in the top half of the companies we reviewed. But if you’re really looking for cheap term life insurance, check out Banner or Protective. Among our picks for best life insurance companies, they tied for having the cheapest term coverage.
When it comes to gender, Haven Life charges a rate that corresponds to the applicant’s personal gender identity—regardless of what gender that person was assigned at birth. Haven Life notes that your chosen gender can affect your rate, as men typically pay higher premiums than women do.
Is Haven Life Life Insurance Right for Me?
If you’re strictly looking for term life insurance without many bells and whistles and you want a quick decision, Haven could be a good choice. Its partnership with MassMutual means policies are backed by a well-established player with a proven track record. But Haven brings a modern, user-friendly approach to the front end that creates a much more pleasant experience than some stuffy older companies provide.
However, if you want other types of insurance, a wider array of policy riders, or the option to convert your term insurance to permanent coverage at a later date, Haven is out of the running. And while its term policies are better priced than average, you can still probably find cheaper coverage at one of its competitors.
How We Review Life Insurance Carriers
We designed a comprehensive ranking methodology based on consumer priorities and life insurance company fundamentals to rank more than 90 insurers across five general categories: financial stability, customer satisfaction, product and feature variety, the overall buying experience, and cost.
In order to do this, we collected over 5,000 data points and scored each company based on 55 metrics. We grouped metrics by category to see how insurers performed in each; we then weighted category scores to determine how companies performed overall.