Most U.S. adults rely on traditional banks and credit unions for their banking needs. Still, a 2020 report (the most recent available) by the Federal Reserve found that 22% of adults in the U.S. in 2019 were either unbanked or underbanked. Here’s what that means, along with strategies for becoming banked.

Key Takeaways

  • People who are unbanked don’t use traditional financial services such as credit cards and bank accounts; instead, they rely on alternative financial services, which are often expensive.
  • Those who are underbanked have some type of bank account but still use cash and alternative financial services to make purchases.
  • Second-chance bank accounts may provide opportunities for people with spotty credit histories to open checking accounts.
  • As the gig economy grows, the financial services industry needs to adapt to evolving banking needs. 


According to the Federal Reserve report, 6% of U.S. adults were unbanked in 2019. The term “unbanked” refers to people who don’t use (or don’t have access to) traditional financial services such as credit cards, personal checks, savings accounts, and loans. Instead, people who are unbanked use alternative financial services—payday loans, money orders, check cashing services, pawnshop loans, and the like—to meet their banking needs. 


Meanwhile, 16% of U.S. adults were underbanked in 2019. People who are underbanked have some type of bank account but also use alternative financial services to manage their finances and make purchases. The remaining 79% of adults were banked, meaning they had a traditional bank account and didn’t use any alternative financial products throughout the year. 

Who Are the Unbanked and Underbanked?

According to the Federal Reserve report, people who are unbanked or underbanked are more likely to have a low income, be less educated, and belong to a racial or ethnic minority group:

  • Fourteen percent of people with incomes below $40,000 were unbanked, versus 1% of those with incomes between $40,000 and $100,000. Fewer than 1% of people with incomes over $100,000 were unbanked. 
  • Twelve percent of people with a high school degree or less were unbanked, compared to 1% of those with a bachelor’s degree or more.
  • Fourteen percent of Black adults and 10% of Hispanic adults were unbanked, versus 3% of White adults and 6% of adults overall.

Similarly, people who are underbanked are also more likely to have a low income, less education, and belong to a racial or ethnic minority group.

  • Twenty-three percent of people with incomes below $40,000 were underbanked, compared to 16% of those with incomes between $40,000 and $100,000, and 6% of those with with $100,000 or more.
  • Twenty-one percent of people with a high school degree or less were underbanked, versus 9% of those with a bachelor’s degree or more.
  • Thirty-two percent of Black adults and 22% of Hispanic adults were underbanked, compared to 11% of White adults and 16% of adults overall.

These statistics indicate that unbanked or underbanked people also may have historically faced barriers in accessing traditional banking services. 

Banking Deserts

About one-fifth of U.S. adults use alternative financial services because they either need or prefer to conduct financial transactions outside of traditional banks and credit unions. One explanation is the lack of convenient and affordable banking options in some areas. These “banking deserts” are most common in rural communities, where large financial institutions are hesitant to set up shop due to small populations with limited profit potential. 

According to a report from the National Community Reinvestment Coalition, banking deserts disproportionately impact racial minority populations; 25% of all rural bank closures between 2008 and 2016 occurred in majority-minority census tracts. This is especially problematic because families in these areas “have been shown to have limited mobility and lower rates of computer access,” according to the report, which means that mobile and online banking may not be a practical option for every family.

Banking deserts are inconvenient for people who want to access traditional financial services, including loans. However, there are direr consequences: People in banking deserts must opt for higher-cost alternatives, miss out on opportunities to build credit histories, and may be less likely to grow up financially literate—all of which create barriers to building wealth.

Discrimination in Banking

Banking deserts are not the only challenge that members of racial minority groups face in building wealth, as racism continues to bolster the racial wealth gap in the U.S. Redlining—a discriminatory practice that prevented racial and ethnic minority populations from accessing credit—is one factor. While laws today protect borrowers from redlining and other discriminatory lending practices, the consequences of redlining persist today and adversely affect interest rates, loan approval rates, homeownership rates, and personal wealth.

If you think you have been discriminated against as a mortgage applicant or home buyer, contact the Office of Fair Housing and Equal Opportunity at the U.S. Department of Housing and Urban Development (HUD) or the Consumer Financial Protection Bureau.

Second-Chance Banking

Unbanked or underbanked people may have been denied a checking account because of past money mistakes or spotty credit histories. Typically, when you apply for a checking account, the bank evaluates your ChexSystems report, a type of credit report that shows negative bank account actions and activities. If the bank concludes you’re too risky based on the information in the report, then it can deny your application. 

One way to ameliorate a poor credit history is with what’s called a “second chance” bank account. When you open one, the bank either skips the ChexSystems report or overlooks your financial mistakes. That way, you can open a checking account and build a positive credit history to help you move from unbanked to banked. Once you’ve held a second-chance bank account for a specific time, you may be eligible for a standard account.  

By law, you can get a free copy of your ChexSystems report at least once per year. To get it:

  • Request one on the ChexSystems website
  • Call 1-800-428-9623
  • Download and mail a request form to Chex Systems Inc., Attn: Consumer Relations, 7805 Hudson Rd., Suite 100, Woodbury, MN 55125
  • Download and fax a request form to (602) 659-2197

Secured Credit Cards

Another way to build credit—and transition from unbanked to banked—is to use a secured credit card. With this type of credit card, you make a refundable security deposit that serves as your credit limit and prevents you from spending more than you can afford to repay.

Secured credit cards are ideal for people with bad or limited credit because they are generally easy to get. Additionally, these cards usually have low annual fees and small minimum deposits, and some even offer rewards for everyday spending. Once you’ve used the card for a while and built your credit, you may finally qualify for an unsecured, regular consumer credit card. 

Gig Economy Banking

The gig economy—made up of freelancers, independent contractors, and side hustlers—is changing the banking landscape. With unpredictable incomes, the growing gig workforce demands flexible banking options with fewer fees, lower account minimums, and robust mobile apps. 

Numerous online banks and mobile banking apps now offer fee-free banking geared toward freelancers, small business owners, and entrepreneurs, with no minimum account balances, no overdraft fees, and access to no-fee ATMs. Search “no-fee checking” to find local and online banking options. 

The Bottom Line

About one-fifth of adults in the U.S. are either unbanked or underbanked. One of the biggest disadvantages of not using traditional financial services is that the alternatives—payday lending, check cashing services, and the like—are expensive. In fact, unbanked and underbanked U.S. adults spent $189 billion in fees and interest on financial products in 2018 (the most recent data available), according to a report from the Financial Health Network. Another disadvantage is that unbanked and underbanked people have limited opportunities to build credit—and, ultimately, accumulate wealth. 

Second-chance banking and secured credit cards might be good options to help you build credit and go from unbanked or underbanked to banked. Also, look for banks that offer fee-free checking, so you can keep more of your money. To increase your chances for success, do your best to stick to a budget, spend only what you can afford, and always pay your bills on time.