Kemper Life Insurance Review

Limited policy options, poor website experience

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Kemper Auto Insurance Logo

 Kemper Auto Insurance Logo

Investopedia’s Rating
1.3

Our Take

Kemper Life Insurance offers limited policy types, and no insights on its website into what options, if any, are available to customize policies. Additionally, the company has an extremely high number of complaints. Although it offers no-medical-exam, guaranteed issue life insurance, there are many other life insurance companies that offer the same plus more coverage options with fewer complaints.

  • Pros & Cons
  • Company Overview
Pros & Cons
Pros
  • No-med-exam policies available

  • Same-day decision coverage

Cons
  • Limited policy information online

  • High number of complaints

  • No riders advertised

  • Few policy types

Company Overview

Kemper Life Insurance is based in St. Louis, Missouri and uses a variety of companies to underwrite its life insurance products. The Kemper Life umbrella of companies includes United Insurance Company of America, The Reliable Life Insurance Company, Union National Life Insurance Company, and Mutual Savings Life Insurance Company. Together, the Kemper Life companies have more than 4.5 million policies in force. Their life insurance products are subject to state availability and may not be available in all states.

  • Kinds of Policies Term life, whole life, guaranteed issue final expense
  • Payment Options ACH, check
  • Customer Service Phone: (800) 777-8467. Email: customercarePA@kemper.com
  • Official Website http://www.kemper.com
Kemper Auto Insurance Logo

 Kemper Auto Insurance Logo

Investopedia’s Rating
1.3

Kemper Life is not one of our top-rated life insurance companies. You can review our list of the best life insurance companies for what we think are better options.

Pros Explained

  • No-med-exam policies available: You can purchase life insurance through Kemper without taking a medical exam. All you need to do is answer a few health questions to determine your eligibility. 
  • Same-day decision coverage: If you get approved for a Kemper life insurance policy, you can get coverage on the same day, without a waiting period or meeting with an agent.

Cons Explained

  • Limited policy information online: When reviewing Kemper, we found that the website was not only difficult to navigate, but there is also limited information about what the policies cover. In addition, there aren’t many educational resources, like a coverage calculator. 
  • High number of complaints: Kemper has an extremely high number of complaints relative to its size, as measured by the NAIC complaint Index.
  • No riders advertised: On its website, Kemper does not list the riders that can be added to your policy for additional coverage. For whole life, they mention that multiple riders can be added, but not what they are.
  • Few policy types: Kemper Life sells only term and whole life insurance, including a final expense policy, and not all policy types are available in all states. You will need to contact an agent or a Kemper office for more information.

Complaint Index

One of the biggest disadvantages to Kemper is that the company has a high number of complaints for its size. Out of 91 life insurance companies we reviewed, there were only four other providers with more complaints than Kemper.

To better understand how consumers feel about the company, we leveraged data from the National Association of Insurance Commissioners (NAIC) Complaint Index. Here’s how it works: The complaint index is calculated based on how many complaints a company receives relative to its size. Companies with a number of complaints expected for their size have an index of 1.0. Companies with more complaints than expected have an index higher than 1.0 and companies with fewer complaints than expected have an index lower than 1.0.

Over the past three years of 2021, 2020, and 2019 Kemper's complaint indexes were 3.62, 6.13, and 3.80. This means the company receives multiple times the complaints expected for a company of its size which indicates that the company has severe issues with customer satisfaction and service. 

Third-Party Ratings

Kemper Life received an A (Excellent) rating from AM Best for financial strength, which means its ability to meet policyholder obligations, such as paying claims, is deemed to be excellent. AM Best is a credit rating agency that issues financial stability scores based on a company’s balance sheet, debt, and other factors. 

However, this is the third-highest letter grade that AM Best confers. The highest letter grade that AM Best issues is A++, which several of our best life insurance companies have.

Policies Available 

Kemper’s portfolio of life insurance products includes a policy that does not require a medical exam. However, keep in mind that not all products are available in all states. Contact a local agent to find out what policies are available where you live and to get a quote.

Term Life Insurance

Term life insurance provides coverage for a fixed number of years. It usually has level premiums that will never increase, and a guaranteed death benefit that gets paid if you pass away during the term. While permanent life insurance has cash value, most term life insurance policies do not. The main feature of a term life insurance policy is the death benefit. Kemper offers term life coverage in amounts from $25,000 to $250,000.

Whole Life Insurance

Whole life insurance is a type of permanent life insurance that provides coverage for your entire lifetime. It has level premiums, a guaranteed death benefit, and a cash value component. A portion of the premium you pay goes toward cash value. If you need to access money while you are still living, you have the option to withdraw or borrow the money from your cash value. 

Final Expense Insurance

Final expense insurance or burial insurance provides a small amount of coverage that is often used to pay for end-of-life expenses, like a funeral or final medical bills. Final expense insurance can be a good option for people who have pre-existing health conditions and cannot pass a medical exam or get approved for a traditional life insurance policy. Although Kemper's final expense policy is billed as guaranteed issue, there are a few disqualifying health situations that you'll be asked about. Those who are terminally ill, confined to a hospital, or in other similar situations cannot buy the policy. The policy is available to those between the ages of three and 80.

Final expense insurance policies tend to be very expensive, considering the limited amount of coverage they offer. This type of insurance is usually only recommended if you have tried unsuccessfully to get standard life insurance. 

Available Riders

Kemper does not advertise which life insurance riders are offered on its website, which are endorsements that can be added to fill gaps in coverage or enhance your standard policy with more benefits and features. The company only mentions that various riders are available for whole life policies. Some common riders include a waiver of premium rider, terminal illness rider, long-term care rider, child term rider, and guaranteed insurability rider. A Kemper agent can tell you which ones they offer.

Customer Service

You can reach Kemper Life by calling the company at (800) 777-8467 or sending an email to customercarePA@kemper.com. You can also search for an agent in your area, who may be able to provide more personalized customer service. 

Our Methodology: How We Review Life Insurance Carriers

We designed a comprehensive ranking methodology based on consumer priorities and life insurance company fundamentals to rank more than 90 insurers across five general categories: financial stability, customer satisfaction, product and feature variety, the overall buying experience, and cost.

In order to do this, we collected over 5,000 data points and scored each company based on 55 metrics. We grouped metrics by category to see how insurers performed in each; we then weighted category scores to determine how companies performed overall.

To learn more, read our full Life Insurance Methodology.

Article Sources
Investopedia requires writers to use primary sources to support their work. These include white papers, government data, original reporting, and interviews with industry experts. We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow in producing accurate, unbiased content in our editorial policy.
  1. NAIC. "Kemper Independence Ins Co National Complaint Index Report."

  2. AM Best. "AM Best Revises Outlooks to Negative for Kemper Corporation, Its Affiliates and Subsidiaries."