Ally Bank Allows Voice Command Banking With Amazon's Alexa
Ally Financial Inc.'s (ALLY) Ally Bank is rolling out a new service in which customers can engage in banking activities via voice commands. In a press release, the parent of Ally Invest said that it launched Ally Skills for Amazon.com, Inc.'s (AMZN) Alexa, the digital virtual assistant found in the e-commerce giant's Echo devices.
With the skill and an Alexa-enabled device, Ally banking customers can conduct banking transactions such as checking account balances, tracking recent transactions and deposits, transferring money, and accessing deposit product interest rates via voice commands. The skill is now available to Ally Bank's deposit customers.
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"In today's fast-paced, technology-driven world, our customers are looking for easier, individualized ways to manage their banking needs, which is why we are so excited to be working with Amazon to launch the Ally Skill," said Diane Morais, president of Consumer and Commercial Banking Products at Ally Bank, in a press release announcing the new Amazon skill. "Amazon's Alexa has stayed at the forefront when it comes to leveraging innovative technology, and through this skill we're continuing to do right by our customers by giving them the freedom to bank on their own terms."
The Ally Skill also comes with CurrenSeeSM, a feature that enables consumers to make better choices about purchases. The technology converts the price of any item a customer wants to buy into the working hours it will take to earn that much. Ally Bank also launched Face ID and Send Money with Zelle® for deposit customers. With Face ID, found on the iPhone X, customers can access their accounts via facial recognition, while Send Money with Zelle® enables customers to send money to family and friends. "Ally is committed to integrating new technologies into our offerings to improve the overall customer experience at Ally Bank. We are excited to take this to the next level with the launch of the Ally Skill, Face ID and Send Money with Zelle®," said Morais.
While Ally Invest has not announced similar technology for its robo-advisory platform, its parent is focused on advanced technology, which should mean that more capabilities are coming to Ally Invest as well.