Odie Pet Insurance Review

Customizable plans at lower-than-average rates

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Odie Pet Insurance

Odie Pet Insurance

Investopedia’s Rating
3.9

Our Take

Odie Pet Insurance offers accident and illness policies with customizable options at affordable rates. 

  • Pros & Cons
  • Key Takeaways
  • Company Key Facts
Pros & Cons
Pros
  • Cheaper-than-average premiums

  • No age or breed limits

  • Multiple policy options

  • Wide range of deductible amounts

Cons
  • Reimbursements sent through postal mail

  • Teeth cleanings and examinations required to get dental coverage in some cases

  • Maximum reimbursement level of 90%

  • Not available in Alaska

Key Takeaways
  • Odie offers accident and illness coverage for dogs and cats. 
  • Optional coverage is available for preventative care and routine treatment.
  • Odie will pay veterinarians directly if a prior agreement exists. 
  • Policyholders have access to a 24/7 televet service. 
  • There is a 30-day free look period.
Company Key Facts
  • Year Founded 2020
  • Kinds of Plans Accident/illness, with wellness and other add-ons
  • Number of Plans 3
  • Payment Plan Options Monthly
  • Customer Service Email, phone: (877) 327-0471
  • Official Website getodie.com

Pros Explained

  • Cheaper-than-average premiums: In general, we found Odie’s premiums were cheaper than average for accident and illness coverage for both dogs and cats. 
  • No age or breed limits: While some insurers exclude senior pets and certain breeds, Odie doesn’t have age or breed restrictions. 
  • Multiple policy options: Odie’s policies are customizable with optional add-ons. You can purchase wellness plans and extra coverage for things like chiropractic care and exam fees.
  • Wide range of deductible amounts: Your deductible impacts your monthly premiums; you can choose a deductible between $50 and $1,000, which is a wider range than most companies offer. 

Cons Explained

  • Reimbursements sent through postal mail: While the best pet insurers offer reimbursement through electronic transfer or direct deposit, Odie only issues reimbursement via checks sent through the postal service, which can take a few weeks to arrive. 
  • Teeth cleanings and examinations required to get dental coverage in some cases: In order for periodontal procedures to be covered, pets three and older must have their teeth cleaned and examined under general anesthesia by a veterinarian within 13 months before the treatment date.
  • Maximum reimbursement is capped at 90%: Some insurers offer 100% reimbursement, covering your total veterinary bill after reaching your deductible. By contrast, the maximum reimbursement Odie offers is 90%. 
  • Not available in Alaska: Odie is available in all states except for Alaska. Alaska residents are ineligible for coverage and will have to work with another pet insurance company. 

Introduction

Odie Pet Insurance is a new pet insurer offering accident and illness plans at lower-than-average rates. You can customize your policy with optional coverage to ensure your pet gets the care it needs.

Company Overview

Launched in 2020, Odie is a newcomer to the pet insurance industry. It’s headquartered in Agoura Hills, California. 

It sells its policies directly to consumers through its website, though it also provides customer service by phone and email. Odie works with employee benefits providers so major employers can offer pet insurance as a benefit to their workers. 

Odie offers accident and illness plans, along with wellness plans, for dogs and cats in 49 states and the District of Columbia; the only state it’s not available in is Alaska.

Available Plans

Odie offers three accident and illness plan for dogs and cats which defined by their annual benefit limit. The plans aren’t quite as comprehensive as those offered by some other insurers. You’ll have to pay for one or both of the riders to get coverage for treatments that often come standard with other plans, like certain medications and rehabilitation. 

Here’s a snapshot of the main treatments covered by the basic accident/illness plan and the two wellness plans, Routine Care and Routine Care Plus.

Covered Treatment Illness/Injury Plan  Routine Care 
Live vet chat 24/7  
Wellness exam   
Genetic/congenital conditions  ✓   
Diagnostics/testing  ✓   
Heartworm/FELV/blood/fecal exams   
Heartworm/flea/tick prevention    ✓ 
Spay/neuter    ✓ (Plus only)
Vaccination/titer    ✓ 
Surgery/hospitalization  ✓   
Cancer/chronic conditions  ✓   
Specialist care  ✓   
Microchip   
Teeth cleaning    ✓ (Plus only) 
Non-routine dental   
Prescription medication (non take-home) ✓ (only those in formulary)   

Available Riders/Add-ons

Exams, rehabilitation, and wellness care aren’t covered under Odie’s accident and illness policies. However, you can get some coverage by adding the following options to your policy: 

  • Extra Coverage: The extra coverage rider will reimburse you for emergency veterinary exams and office visits, take-home medications, and rehabilitative care like physical therapy, acupuncture, and laser therapy administered by a veterinarian. 
  • Routine Care: The routine care plan is Odie’s wellness option. It reimburses you up to a certain amount for preventative care like teeth cleanings, vaccinations, and wellness exams. Depending on which tier you choose (Routine Care or Routine Care Plus), you can get up to $305 or $535 in annual reimbursement. 

Waiting Periods

Like all other pet insurance companies, Odie has waiting periods for accidents and illnesses. 

For illnesses, the waiting period is 14 days, while the waiting period for injuries is just three days. 

There is an exception for cruciate ligament events—cruciate ligament conditions have a six-month waiting period. 

Cancellation Policy

After purchasing an Odie pet insurance policy, you have 30 days from the policy effective date to change your mind. Odie will issue you a full refund of all premiums paid as long as you cancel within 30 days. 

After that, you can cancel at any time by sending a written notification via email, but you won't get a refund of premiums for the time you were insured.

Plan Exclusions

Odie doesn’t cover pre-existing or bilateral conditions, meaning if your pet had a pre-existing condition affecting a limb, Odie won’t cover any future conditions affecting the limb on the other side of the body. 

Although Odie’s extra coverage plan does cover prescription medications, it only reimburses you for medications that are on its formulary. Other medications are not covered. Also, you must buy the Extra Care package to get take-home medication covered. Prescription diets and treatment for behavioral issues aren’t covered either.

Pre-Existing Conditions

Odie identifies pre-existing conditions by looking at medical records for your pet from 18 months prior to the policy effective date. Conditions evident during that period—and any that appear during the policy waiting periods—are considered pre-existing, and any treatments for those conditions will not be covered. 

Be sure to carefully read the policy’s terms and conditions and exclusions before purchasing a policy, especially if you own a breed of pet susceptible to chronic diseases. 

Plan Pricing

When choosing a plan from Odie, you have three tiers to choose from with varying annual limits:

  • Annual limit of $5,000
  • Annual limit of $10,000
  • Annual limit of $40,000

For all three plans, reimbursement percentages range from 70% to 90%, and deductibles range from $50 to $1,000. 

According to Odie, its plans are 15% to 30% cheaper than those offered by other companies providing the same or similar coverage. We found Odie’s premiums to be better than the industry average, with an average monthly premium of $36.68 for its accident and illness policies (using an average of prices for three pet personas—two dogs and a cat). But be aware that premium costs can vary widely based on the age and breed of your pet, along with your location.

You have the option of adding wellness plans and extra coverage to your policy. Routine Care plans start at $14 per month, while Routine Care Plus plans start at $23 per month. 

Odie has a multi-pet discount: When you enroll more than one pet, you’ll get 5% off your premiums. 

Odie allows you to get quotes and purchase coverage entirely online.

How Premiums Are Set

When it comes to pet insurance premiums, companies determine your rates based on several factors, including: 

  • Pet species: In general, cats are cheaper to insure than dogs. 
  • Breed: Purebred animals are often more expensive to insure than mixed breeds, and some specific breeds are more costly because they are at a higher risk of developing certain conditions. 
  • Age: The younger your pet is when you enroll it, the better. Younger pets have significantly lower premiums than older pets, as they are more likely to develop health issues as they age. 
  • Location: Pet insurance rates can vary by state and even by zip code. In general, individuals that live in urban areas will have higher premiums due to the higher cost of veterinary care in that area. 
  • Benefits: Your premium is also dependent on the annual reimbursement limit, reimbursement percentage, and deductible you choose. 

Claims

Members have 180 days from the treatment date to submit a claim. You can submit your claim through the member portal, by emailing support@odiepetinsurance.com, or by faxing the claims form to 530-285-4258. 

For your initial claim, you will have to submit the last 18 months of your pet’s medical records, as well as your veterinarian’s invoice and receipt. 

According to Odie, it aims to process claims within five business days. Reimbursement is issued in the form of a check sent through the mail, which you can expect in one to two weeks. 

Customer Service

Odie’s customer support is provided via email, phone, or chat. Its customer service team is available Monday through Friday from 8:00 a.m. until 5:00 p.m. CST. To contact customer support, email hello@odiepetinsurance.com or call (877) 327-0471. 

Current policyholders can use the customer portal to make changes to their policies and to access the 24/7 televet service to chat with a licensed veterinarian and ask questions about their pet’s health. 

Third-Party Ratings

Odie is a pet insurance program, but it doesn’t underwrite the insurance policies it sells. Instead, its program is administered by Norse Specialty Insurance Services, and its policies are underwritten by Clear Blue Insurance Group. 

Clear Blue Insurance Group is a relatively young company that was launched in 2015. It offers property and casualty insurance, and partners with companies like Odie to underwrite various insurance products. 

Clear Blue Insurance Group has an A- (Excellent) financial strength rating from AM Best, a credit rating agency that evaluates insurance companies. This rating shows that AM Best believes the company has an excellent ability to meet its ongoing insurance obligations. 

Odie has zero complaints with the Consumer Financial Protection Bureau. It has only a handful of reviews on Trustpilot, but comments are generally positive. One customer wrote: 

“This is my first time with insurance. Odie has been very good, very helpful, sincere, and caring about animals. I would recommend 100% to anyone with pets.”

Pets are considered property under the law, so pet insurance policies are underwritten by property and casualty insurance companies.

Alternative Choices

Choosing the right pet insurance company can be overwhelming. As you evaluate your options, make sure you consider the following variables: 

  • Payment method: In general, pet insurance uses a reimbursement model; you’re responsible for paying for your pet’s care when it’s provided, and the insurance company will reimburse you for eligible expenses. However, there are a handful of companies that offer direct veterinarian payments, so you don’t have to pay the upfront cost. 
  • Exclusions: Policy coverages and exclusions vary by company, so make sure you read policy documents. For example, some policies won’t cover hip dysplasia in dogs past a certain age—regardless of when the pet was enrolled in a policy. 
  • Care requirements: Some companies require you to take your pet to the veterinarian at least once a year for wellness and dental exams; otherwise, your claims will be denied. 
  • Annual and condition limits: When choosing a plan, consider how much care your pet will likely need. Most companies have annual and lifetime limits, such as $10,000. Others have per-condition limits, reimbursing only up to a certain amount per health issue.
  • Deductibles: Your deductible is how much you have to pay—without reimbursement—before your insurance company will start covering your pet’s claims. Depending on the company, pet insurance deductibles usually range from $0 to $1,000. 
  • Reimbursement percentage: The reimbursement percentage is how much you will be reimbursed for your pet’s medical expenses after reaching your deductible. For example, say you had a plan with a $500 deductible and 70% reimbursement, and your pet had a $1,000 expense. You have to cover the $500 deductible, then the insurance will reimburse you 70% of the remainder. In this scenario, you’d receive $350 in reimbursement. 

Explore your pet insurance options in a variety of categories with our picks for the best pet insurance companies and plans available today.

Competition

  Odie Lemonade  Wagmo 
Annual Deductible Options $50–$1,000 $100, $250, $500 $250, $500, $1,000
Reimbursement Percentage  70%, 80%, 90%  70%, 80%, 90%  90%, 100% 
Average Claim Turnaround Time 10–15 business days  Not specified One week plus time for money to arrive 
Illness Waiting Period  14 days  14 days  15 days 
Injury Waiting Period  3 days  2 days  15 days 
Routine Exam Coverage  Add-On  Add-On  Add-On
Dental Illness Coverage  Yes  No  No
Max Enrollment Age Limit  None Limit applies and may vary with pet information 16

Final Verdict

For dog and cat owners looking for basic coverage against accidents and illnesses, Odie provides affordable coverage. Those that want coverage for routine care, rehabilitation, office exams, and other services will have to purchase routine care or extra coverage riders, which can add to your monthly cost. And the lack of direct deposit for reimbursements may be a significant drawback for some.

Our Methodology: How We Review Pet Insurance Carriers

Investopedia is dedicated to providing consumers with unbiased, comprehensive reviews of pet insurance companies. We rated 25 providers and collected over 2,000 data points, including information about plan options, company features, and fees and limits, to ensure that our reviews help users make informed decisions for their pet insurance needs.

Our full pet insurance methodology, including our data collection process and weighted data points, is available for review.

Article Sources
Investopedia requires writers to use primary sources to support their work. These include white papers, government data, original reporting, and interviews with industry experts. We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow in producing accurate, unbiased content in our editorial policy.
  1. Odie. "Meet Odie, Pet Insurance for Everyone Who Cares About Pet Wellness." 

  2. AM Best. "Clear Blue Insurance Company." 

  3. Consumer Financial Protection Bureau. "Complaints Database." 

  4. Trustpilot. "Odie Pet Insurance." 

  5. National Association of Insurance Commisioners. "A Regulator's Guide to Pet Insurance," Page 10.