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Safeco has been helping customers since 1923. Part of the Liberty Mutual family, Safeco offers a host of insurance coverages, including auto insurance. The Seattle-based insurance company provides opportunities to save money through various discounts and bundled coverage. Customers have the option to easily file and track auto claims online.
- Pros & Cons
- Key Takeaways
- Company Overview
Discounts available when bundling policies
Right Track discount program
Must work with an agent to obtain a quote
Low customer satisfaction ratings
- Safeco's history dates back to 1923, and the company was officially named Safeco (Selective Auto and Fire Insurance Company of America) in 1953.
- As of 2008, Safeco is a division of Liberty Mutual.
- Safeco operates through the use of local independent agents across the U.S.
- Offers Right Track, a digital plug in to monitor driving habits, making policyholders eligible for discounts.
- Year Founded 1923
- Official Website https://www.safeco.com/
- Insurance Offered Auto, homeowners, renters, motorcycle, boat, umbrella, etc.
- Customer Service 800-332-3226
- Bundling discounts: Customers can save up to 15% by bundling auto and home insurance policies in a Safeco Package.
- Right Track discount program: A plug-in that easily installs into your car that monitors driving habits to reward good drivers with discounts.
- Low customer satisfaction rankings: Safeco's ranking in the J.D. Power 2022 U.S. Auto Claims Satisfaction Study fell below the industry average.
- Must go through a local agent: To get a quote or sign up for Safeco, you have to go through an independent local agent. There’s no option to receive a quote online.
Safeco Car Insurance Coverage
Safeco offers the following car insurance coverage options:
Collision: If your car is in an accident, collision insurance pays for damages to your car or its replacement.
Comprehensive: If your vehicle suffers damage because of circumstances other than accident or theft, comprehensive coverage pays for damages or replacement.
Liability: If you’re responsible for an accident you were part of, liability insurance through Safeco is offered two ways:
- Bodily Injury Liability: It helps pay for expenses like hospital bills and medical care for the other party.
- Property Damage Liability: It helps pay for damages to the other party’s vehicle or real property.
Emergency Roadside Assistance: Safeco provides standard roadside assistance including tow services, flat tire repair, and locksmith assistance.
Rental Car Reimbursement: If your car is in the shop because of a covered loss, Safeco helps cover the cost of a rental car.
Personal Injury Protection (PIP): If you or any passengers suffer injuries in an accident, personal injury protection helps pay for any medical expenses no matter who was at fault.
Uninsured and Underinsured Motorist: If you’re in an accident and the other driver is at fault, this coverage helps pay for repairs and medical bills if the at-fault driver has no coverage or too little coverage.
New Car Replacement: If you're the original owner of a totaled or stolen car that's less than one year old, new car replacement pays you the value of a comparable new car.
Safeco Car Insurance Discounts
Safeco offers multiple discounts to its customers. Availability varies based on location. Discounts include:
Multiple Policy Discount: You can save up to 15% when you bundle insurance policies together through Safeco.
Multiple Vehicle Discount: Receive a discount if you insure multiple vehicles under the same policy.
Safety Discounts: You can save money by keeping a clean driving record, completing an accident prevention course, or driving a safe car.
Safeco Customer Service
Most customer service needs are handled through your local independent Safeco agent.
Safeco performed poorly in the J.D. Power 2022 U.S. Auto Claims Satisfaction Study, ranking 12th out of 13 insurance companies, below the industry average.
The National Association of Insurance Commissioners (NAIC) maintains a database of complaints received about insurance companies. Each year, it releases a complaint ratio for insurance companies, which is the number of complaints the NAIC received relative to its market share.
The NAIC considers scores of 1.0 to be average. Anything above 1.0 means the company received more complaints than average, while scores below 1.0 mean the company received fewer complaints than average. In 2022, Safeco’s overall complaint ratio was 1.69, meaning it received more complaints than expected for a company of its size. The insurance company's 2021 complaint index for private passenger auto insurance was 1.23.
Other Insurance Provided by Safeco
Safeco offers multiple insurance products, including:
- Motorcycle Insurance
- Boat Insurance
- Classic Car Insurance
- Motor Home Insurance
- Off-Road Vehicle Insurance
- Snowmobile Insurance
- Golf Cart Insurance
- Property Insurance
- Homeowners Insurance
- Renters Insurance
- Condo Insurance
- Landlord Insurance
- Umbrella Insurance
- Pet Medical Insurance
- Identity Theft Insurance
How to Make a Car Insurance Claim With Safeco
You can file a claim with Safeco through your online account, Safeco’s mobile app, or by calling 1-800-332-3226. Claim phone support is available 24 hours a day, seven days a week.
When you file a claim, you’ll need the following information:
- Your Safeco policy number
- Contact information
- The incident date and description
- Resulting damage
Once you file a claim, you can track its progress online or through the mobile app. You can also upload photos of any damage through the app, available on iOS and Android.
Safeco Car Insurance Cancellation Policy
There is no option on the website to cancel your policy, so if you'd like to cancel you'll have to call your independent agent. Have your name and policy number handy to provide to the agent or representative.
Always ask for either written or email confirmation of your cancellation before hanging up the phone. Verify your renewal date and find a new insurer before you cancel to ensure there’s no lapse in coverage.
Get a Safeco Car Insurance Quote
You can only get a Safeco car insurance quote through a local independent agent.
To receive a quote, you'll likely need to provide personal information for yourself and any other drivers including:
- Marital status
- Education level
- Age when first licensed
- Year, make, and model of car
- Estimated annual mileage
- Driving record
There’s plenty of opportunities to save money with Safeco through its wide array of discounts, but they typically don’t offer the best rates in the market. Safeco is a good option for drivers who plan to manage their accounts through mobile and digital tools. Remember that you can only sign up for coverage through a local agent, not online.
Safeco is a good fit for young drivers, people who don’t drive that often, and people with multiple policies. Its reputation for below-average customer satisfaction is something to consider in your decision.
Compare Other Car Insurance Reviews
Finding the right car insurance for your needs can not only save you money but also headaches down the road. Because of different underwriting processes, premiums can vary from one insurer to the next. Your best bet is to get quotes from multiple insurers to find the best car insurance company for your specific auto coverage needs.
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