Securian Life Insurance Review

No-med-exam policies and helpful online resources

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Securian Financial Group

Securian Financial Group

Investopedia’s Rating
2.8

Our Take

Securian Life Insurance stands out for its financial stability, growth-oriented life insurance products, and generous no-medical-exam coverage options. The company also provides a variety of educational resources, which makes it a good option for first-time life insurance buyers. However, it received a poor score for customer satisfaction from J.D. Power and had more complaints than expected over the last three years.

  • Pros & Cons
  • Company Overview
  • specifications
Pros & Cons
Pros
  • No-medical-exam policies

  • Superior financial strength

  • Online claims

  • Educational resources available

Cons
  • More complaints than expected

  • Can’t get a quote or apply online

  • Low customer satisfaction ranking

Company Overview

Securian Life Insurance was established in 1880 and is headquartered in St. Paul, Minnesota. As of 2021, the company has $1.4 trillion in life insurance in force and serves more than 21 million customers across North America. It’s part of the Securian Financial Group of companies, which also includes Minnesota Life Insurance. Securian offers several types of life insurance and is licensed to sell policies in all 50 states and in Washington, D.C.

specifications
AM Best Rating
A+
NAIC Score (avg.)
N/A
Years In Business
142 Years
Policy Types
Indexed Universal (IUL), Term, Variable Universal (VUL)
Accepts Credit Cards
No
Why Trust Us We collected over 5,000 data points from 91 life insurance companies to measure financial stability, customer satisfaction, product and feature variety, and the overall buying experience. We then evaluated each company based on 55 metrics to develop unbiased, comprehensive reviews. Read our Full Methodology
91 Companies reviewed
55 Features considered
5,005 Data points analyzed
Securian Financial Group

Securian Financial Group

Investopedia’s Rating
2.8

Pros Explained

  • No-medical-exam policies: Depending on personal factors, like your age and health, you can qualify for Securian’s WriteFit Underwriting process which does not require a medical exam. If you’re 50 or younger, you may qualify for coverage up to $3 million; if you’re between 51 and 60, you may qualify for up to $1 million in coverage. 
  • Superior financial strength: Securian has an A+ (Superior) grade for financial strength from credit rating agency AM Best.
  • Online claims: Securian allows you to file life insurance claims online. There are also several resources, including a beneficiary checklist, that can help guide you through the claim process.
  • Educational resources available: Securian offers a variety of online resources, including a coverage calculator, that can help you choose a plan.

Cons Explained

  • More complaints than expected: Securian received many more complaints than expected for a company of its size averaged over a three-year period. 
  • Can’t get a quote or apply online: Securian does not offer online quotes or online applications. You must work with an agent for the entirety of the purchase process. 
  • Low customer satisfaction ranking: J.D. Power ranked Securian below the industry average—13th—in its 2021 U.S. Individual Life Insurance Study. The study measures customer satisfaction across 21 of the largest insurance companies. 

Complaint Index

According to the National Association of Insurance Commissioners (NAIC) Complaint Index, Securian has a much higher number of complaints than expected for a company of its size. Complaints may be filed against an insurer for customer service, pricing, claim payouts, claim processing time, and similar factors. 

The NAIC calculates a complaint index, which is a way to understand how many complaints an insurer receives in relation to its size. Insurers with a number of complaints expected for their size have an index of 1.00. Companies with more complaints than expected have an index above 1.00, and companies with fewer complaints than expected have an index below 1.00. A lower complaint index means fewer customer complaints.

To analyze Securian’s complaints, we averaged the company’s annual complaint indexes for life insurance over a three-year period. Its three-year average complaint index came in at 5.55, meaning it received more than five times the complaints expected for its size. In 2021, the company received a very high number of complaints, which drove its average complaint index up. For comparison, most of the best life insurance companies we reviewed have a complaint index below 1.00. 

Third-Party Ratings

Securian’s third-party ratings are somewhat of a mixed bag.

The company has excellent financial strength, with an A+ (Superior) rating from AM Best, a credit ratings agency that assigns letter grade scores to companies based on financial strength. Securian’s A+ (Superior) rating is the second-highest rating possible—the best grade is A++ (Superior)—which indicates that it’s able to meet contractual obligations and pay claims.

However, Securian was rated below average for customer satisfaction in J.D. Power’s 2021 Individual Life Insurance Study, ranking 13th out of 21 providers. Securian received a score of 769 out of 1,000, which is lower than the industry average score of 776. Almost all our “best” life insurance providers scored above average in J.D. Power’s study. 

Policies Available 

Below are the types of life insurance that are offered and issued by Securian Life Insurance:

Term Life Insurance

Term life insurance provides coverage over a fixed period, usually anywhere from 10 to 30 years. It has level premiums and a guaranteed death benefit that gets paid to your beneficiary if you pass away during the term. Securian offers term life insurance for up to 30 years, and its policies are convertible and renewable, which allows you to continue your coverage after the initial term ends.

Whole Life Insurance

Whole life insurance is a type of permanent coverage that’s designed to last a lifetime. The death benefit and premiums are fixed, and it builds a cash value component that you may be able to borrow from. It’s considered one of the most expensive forms of life insurance, but it also offers the most guarantees. Securian offers its Promise Whole Life policy, which is not available in New York.

Indexed Universal Life Insurance

Indexed universal life insurance (IUL) is a permanent life insurance policy that builds cash value. With each monthly premium, a portion of the money goes toward the cash value, which grows based on the performance of a stock market index, such as the S&P 500. Since this is a type of universal life policy, you can use the cash value to adjust the frequency and amount of your premiums, but doing so may increase your premiums later on.  

Available Riders

Life insurance riders are endorsements that provide added protection in specific circumstances. Securian does not offer the widest selection of riders, but some of its offerings include: 

Guaranteed Insurability Rider

A guaranteed insurability rider allows you to purchase more life insurance coverage in the future without taking another medical exam. You can usually increase your death benefit at specified options dates or when you experience a significant life event, such as getting married or having a child.

Waiver of Premium Rider

A waiver of premium rider will temporarily waive your life insurance premiums if you become totally disabled (based on the insurer’s definition). Your life insurance policy remains in force while this rider is in effect.

ADB: Terminal Illness Rider

An accelerated death benefit (ADB) rider is one that lets you access the death benefit, or a portion of it, during life. With a terminal illness ADB, you’re allowed to withdraw money from your policy’s death benefit if you’re diagnosed with a terminal illness that will shorten your lifespan.

ADB: Chronic Illness Rider

A chronic illness rider is another ADB that lets you collect money from your policy’s death benefit if you are diagnosed with a qualifying chronic illness. To use this rider, a medical professional must certify that you cannot perform at least two out of the six activities of daily living (ADLs) or have a severe cognitive impairment.

Customer Service

To reach a Securian agent, you can call the company at (833) 810-8260 during business hours, which are Monday through Friday from 7 a.m. to 6 p.m. CT. You can also use the online contact form to get in touch with an agent via email.

You can download Securian’s free mobile app to access basic policy management features, pay your premium, check your cash value account balance, update beneficiaries, and more.

Our Methodology: How We Review Life Insurance Carriers

We designed a comprehensive ranking methodology based on consumer priorities and life insurance company fundamentals to rank more than 90 insurers across five general categories: financial stability, customer satisfaction, product and feature variety, the overall buying experience, and cost.

In order to do this, we collected over 5,000 data points and scored each company based on 55 metrics. We grouped metrics by category to see how insurers performed in each; we then weighted category scores to determine how companies performed overall.

To learn more, read our full Life Insurance Methodology.

Article Sources
Investopedia requires writers to use primary sources to support their work. These include white papers, government data, original reporting, and interviews with industry experts. We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow in producing accurate, unbiased content in our editorial policy.
  1. NAIC. “Results by Complaint Code.”

  2. J.D. Power. “2021 US Individual Life Insurance Study.”