Mediation is an informal attempt by two parties to try to resolve a dispute, prior to entering into the formal arbitration process. During the mediation process the two parties meet to discuss the contested issue, and the dialog is monitored by a mediator. The mediator is a neutral person with industry knowledge suggested by FINRA, who tries to help the parties reach an agreement. If the mediator is not acceptable, the parties may select another mediator from a list of approved mediators or their own independent mediator. Prior to entering into the mediation process, both parties must agree to try to resolve the issue in mediation and must split the mediator’s fee. The mediation process begins with an initial joint meeting where both parties lay out their claims for the mediator and the other party. During the second phase of the process, each side meets with the mediator individually in meetings known as caucuses. The mediator is a neutral party and will not disclose information provided during the caucus sessions to the opposing side. The mediation process will continue until an agreement is reached, the mediator declares an impasse with no possible resolution, or one of the parties or the mediator withdraws from the process in writing. The mediation process may provide a resolution for all or some of the contested issues. Issues that are not resolved in mediation may be resolved through formal arbitration


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