Super Home Warranty Review

A protection plan with maintenance coverage

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Super Home Warranty

Super Home Warranty

Investopedia’s Rating
3.3

Our Take

Super Home Warranty is a newer home warranty company that offers three different coverage plans for homeowners who want help with home maintenance and other items. Premiums are more expensive than some other providers, and coverage is only available in a handful of cities around the United States.

Currently, homeowners and real estate plans are available to residents in Washington, D.C., and select cities in Arizona, California, Georgia, Illinois, Maryland, North Carolina, Southern California, Texas and Virginia.

Based on our review of over a dozen home warranty companies, Super Home Warranty was not one of the best companies we found. To see other options that may be better, visit our list of the best home warranty companies.

Top Rated For

  • Pros & Cons
  • specifications
Pros & Cons
Pros
  • Offers very high coverage options including routine maintenance services

  • One service fee per repair or breakdown

  • Mobile app available to manage policy and home maintenance reminders

Cons
  • Only available in Washington, D.C. and select cities in eight states

  • Higher pricing for plans

  • Low ratings from customers

specifications
Website
https://www.hellosuper.com/
Year Founded
2014
Average Annual Cost
$892.33
Service Fees
$75
Response Time
4 - 48 hours
Payout Cap
$30,000 Annual
Coverage Area
AZ, CA, DC, GA, IL, MD, NC, TX
Out of Network Technician
No
Pricing Available Online
Yes
Sample Contract Available
Yes
Waiting Period
Yes
Why Trust Us
38
Providers reviewed
35
Criteria considered
875
Data points analyzed
59
Primary data sources used
Investopedia collected key data points from several home warranty providers to identify the most important factors to customers. We used this data to review each provider for cost, availability, coverage options, and other features to provide unbiased, comprehensive reviews to ensure our readers make the right decision for their needs.

Company Overview

Founded in 2015, Super Home Warranty offers different plans for both homeowners and real estate professionals. It operates on a subscription model and includes routine home maintenance tasks. This helps it to stand out among other companies that only offer home warranty plans for repairing or replacing items.

Super Home Warranty is very transparent with terms and pricing on its website, but costs tend to be on the higher end compared to industry standards. The company has few customer complaints, though it is a newer company.

Super is a Silicon Valley startup and follows an Uber-like model with their contractors. They recruit service people, vet them through their own internal process, request an available tech through the app, and pay their contractors through the app. The company relies on customer reviews and their own proprietary algorithm to determine who their best contractors are.

Investopedia surveyed consumers about what they value most in a home warranty company. Super Home Warranty scores badly on the item 74% of respondents valued most: cost of the plan. Super's plans have an average annual cost of $892.33, the highest of any plan Investopedia reviewed. That high annual plan cost comes with an average service fee of $75 (most important to 63% of the respondents), but the highest payout (most important factor to 44% of respondents) of any company we reviewed with a $10,000 per item payout on their Lux plan.

To help you make an informed decision, we’ve researched and compiled the most relevant information on Super Home Warranty including pricing, coverage, options, caps, and more.

Available Plans

Super Home Warranty offers three different plans: Simple, Signature, and Lux. All plans offer a specific amount of coverage and home maintenance tasks—each time you request service there’s a $95 trade service fee (an out-of-pocket amount you’ll need to pay), which Super refers to as its copay. The waiting period to start coverage is 15 days, shorter than the industry average of 30.

Coverage Simple Signature Lux
Dishwasher
Range/oven/cooktop
Built-in microwave
Garbage disposal
Trash compactor
Range exhaust fan
Kitchen refrigerator w/ ice maker and dispenser
Clothes washer
Clothes dryer
Re-key service
Preseason A/C and heating system tune-up service
Lawn fertilization service
Lawn pre-emergent service
Weed kill treatment
Carpet cleaning service
Window cleaning service
Pest control service
Termite treatment
Ceiling fan and light fixture installation
Dryer vent cleaning service
It’s Covered Upgrade  ✓
Brand-for-brand appliance upgrade    
Enhanced plumbing    
Smart home devices    
Warming and cooling drawers    
Gas fireplaces and outdoor gas fire pots/pits    
Landscape lighting    
Expanded coverage limits    

The It’s Covered Upgrade is included in the Signature and Lux plans and offers coverage for heating, indoor plumbing, water heater, enhanced stoppage coverage, indoor electrical, range/cooktop/oven, lining dishwasher, microwave oven, garage door, permits and code upgrades, refrigerant recapture and disposal, structural modifications to accommodate replacement equipment, and equipment disposal.

Optional coverage is available for an additional fee if certain items are not covered in a specific plan. This could include things such as smart home devices, water softeners, and a guesthouse.

In the Clear Plan for New Homeowners

Super has a unique offering for new homeowners called "In The Clear". If you're buying a home and signing up for a plan with Super you can sign up for their In the Clear plan which will cover any broken appliance or system that wasn't disclosed during the purchase process. Note: you'll have to submit a copy of your home inspection report to qualify. Most realtors bill home warranties as a way to get things covered in your new home but most home warranty companies exclude any issues as "pre-existing conditions". Super explicitly won't do that with their In The Clear plan.

Real Estate Plans

Four real estate plans are available for realtors in the escrow process: Simple, Signature, Lux, and New Construction. (New Construction plans require a custom quote.) Like plans for homeowners, the trade service call fee for all plans is $75. Optional coverage is the same as homeowner plans. There is no waiting period for plans purchased through real estate professionals with policies lasting for 12 months.

Coverage Simple Signature Lux
Dishwasher
Range/oven/cooktop
Built-in microwave
Garbage disposal
Trash compactor
Range exhaust fan 
Heating system/heat pump
Ductwork
Water heater
Interior electrical
Ceiling fans
Central vacuum
Garage door openers
Sprinkler and timer system
Lock Rekey
Preseason AC and heating system tune-up service
Lawn fertilization service
Lawn pre-emergent service
Weed kill treatment
Carpet cleaning service
Window cleaning service
Pest control service
Termite treatment
Ceiling fan and light fixture installation
Dryer vent cleaning service
Washer and dryer  
Kitchen refrigerator w/ ice maker and dispenser  
It's Covered Upgrade  
Brand-for-brand appliance upgrade    
Outdoor plumbing    
Smart home devices    

Information on coverage and pricing for New Construction plans aren’t available online—you’ll need to contact Super Home Warranty at 844-557-8737. Since newly constructed homes offer their own warranties depending on the builder, Super Home Warranty will work with you to offer a customized plan to fill the gaps.

Plan Pricing

Homeowner plans offer pricing for homes ranging from under 1,200 to over 15,000 square feet. The trade service call fee is $95 for all plans.

Super Home Warranty premiums are the highest of any of the 25 home warranty companies we reviewed at a nationwide average annual cost of $892.33.

The pricing below is for homeowner plans with single-family homes between 1,200 and 5,000 square feet.

Location Secure Signature Lux
Washington DC $50 per month $76 per month $125 per month
Maryland $50 per month $76 per month $125 per month
Virginia $50 per month $76 per month $125 per month
Illinois $51 per month $75 per month $126 per month
Texas $50 per month $73 per month $118 per month
Georgia $48 per month $74 per month $119 per month
North Carolina $48 per month $73 per month $120 per month
Southern California $45 per month $69 per month $124 per month
Arizona $48 per month $69 per month $112 per month

Optional pricing is the same for all states and is available for plans that don’t already include the item.

Coverage Price
It’s Covered Upgrade $15.00 per month; $175 per year
Washer and dryer $7.00 per month; $80 per year
Kitchen refrigerator w/ ice maker and dispenser $6.00 per month; $70 per year
Enhanced plumbing $8.50 per month; $100 per year
Smart home devices $4.50 per month; $50 per year
HVAC equipment incompatibility coverage $10 per month; $120 per year
Additional refrigeration units $4.50 per month; $50 per year
Built-in pool/spa $17 per month; $200 per yea
Saltwater pool/spa $33 per month; $395 per year
Additional pool pumps $6.50 per month; $75 per year
Water softener $6.50 per month; $75 per year
Guesthouse $21 per month; $250 per year
Septic system $6.50 per month; $75 per year
Well pump $8.50 per month; $100 per year

Plan Exclusions

Super Home Warranty doesn’t have a long list of exclusions compared to other companies. As an example, Super Home Warranty doesn’t cover meat probe accessories for stoves, but it does include glass top burners that aren't covered by many other companies. Coverage and exclusions for components such as ductwork are pretty standard—breaks in connections are covered but not improperly sized ones. For a full list of exclusions, visit the website’s terms of coverage page

Payout Caps and Limitations

Payout caps differ depending on the item covered and the plan purchased. Super Home Warranty is transparent on what is covered and what isn't—many items provide unlimited coverage, which is better than industry standards.

Below is a sampling of the company’s payout caps.

Coverage Simple Signature Lux
Water heater (per occurrence) $1,500 $1,500 unlimited
Interior electrical $5,000 $5,000 unlimited
Ceiling fans (per occurrence) $250 $250 $500
Sprinkler system and timer $1,500 $1,500 $2,000
Air Conditioning unlimited unlimited unlimited
Range/oven/cooktop (per occurrence) $3,000 $3,000 $10,000
Built-in microwave oven (per occurrence) $3,000 $3,000 $10,000
Garbage disposal (per occurrence) $3,000 $3,000 $10,000
Trash compactor (per occurrence) $3,000 $3,000 $10,000
Range exhaust fan (per occurrence) $3,000 $3,000 $10,000

Visit Super Home Warranty’s pricing page to see a comprehensive list of payout caps and limitations.

Claim Response Time

During its regular business hours, you can expect Super Home Warranty will respond to your service claim within four business hours. Expect a response within 48 hours during weekends and holidays. For emergency services, there will be reasonable efforts made to expedite the timeline—there is a 24-hour emergency service for flooding.

Repair Time

Repair time was listed as the most important factor by 48% of Investopedia's Home Warranty Survey respondents. At four hours (during business hours), Super's response time is one of the best in the industry.

Customer Service and Claims

Super Home Warranty has a team on hand to answer questions and coordinate service 844-99-SUPER. For immediate help, members can call +1 (628) 239-2866 for assistance. Members also have a mobile app that allows them to request service, monitor the status of their request, and review their service provider.

Complaints and Third-Party Assessments

Super Home Warranty has mixed third-party customer reviews. Many of the complaints reference issues with delays in service and incomplete repairs. The overall number of complaints is very low compared to other companies we reviewed but this company has not been around long enough for the low number of complaints to be a solid indicator of customer satisfaction.

Competition

To provide a comparison between Super Home Warranty and its competitors, we chose First American Home Shield. Both companies offer flexibility in their plans, reliable customer service, and similar warranty coverage.

  American Home Shield Super Home Warranty
Cost $480 average annual cost $429 to $3,599 per year
Number of Plans Available Three Three
Payout Cap $6,000 per item $10,000 on some items/plans. Unlimited on others.
Support 24-hour online claim system Customer service hotline or via the mobile app
Trade Service Fee $75 / $100 / $125 $95
National Availability Available in 49 states Washington DC and select cities in Arizona, California, Illinois, Georgia, Maryland, North Carolina, Southern California, and Texas

Super Home Warranty offers more services (like home maintenance tasks) and its payout caps are more generous than American Home Shield. It also has a mobile app, making it more convenient to make claims and keep up to date on home maintenance tasks.

Unfortunately, the major downfall of this company is that it is only available in a handful of states. And, pricing is higher compared to American Home Shield, even if it does offer additional services. For those reasons as well as the ability to customize more of what’s covered in your plan, American Home Shield is the winner.

Final Verdict

Super Home Warranty is best for homeowners who want a service that provides assistance with home maintenance tasks, higher payout caps, and transparent terms. Given that prices tend to be much higher than the competition, you’ll want to do some calculations to see whether the additional home maintenance services are worth it. Keep in mind that coverage isn’t available in most parts of the United States.

FAQs

How Much Does This Plan Cost?

The cost will vary based on the plan level you choose and the city the property is in but the nationwide average annual plan cost is $892.33

What Does the Plan Cover?

The plan has all of the standard coverage most home warranties do with several extras including routine maintenance and replacements. More detail can be found above in the “Available Plans” section. 

What Does the Plan Not Cover?

The plans have very few exclusions that are mostly focused on niche products or accessories. For example: landscape lighting is covered but lenses on the landscape lighting are not. 

How Much Is the Service Fee?

The service fee is a flat $95 for all plans

Can you Cancel the Plan for Free?

Yes, you can cancel the plan for free

How Do You File a Claim?

You file a claim through the mobile app or by calling 844-99-SUPER

What Is the Response Time After Filing a Claim?


The response time is four business hours with up to 48 hours on weekends and holidays. 

Are There Customer Service Complaints?

Yes, the company is relatively young and has few overall complaints.

How We Review Home Warranty Companies

There are several aspects to consider when evaluating a home warranty company and its coverages. To assist in your decision process, our methodology for reviewing home warranties includes a quantified scoring system that evaluates four major categories - total plan cost, coverage and support, customizability and transparency. Within those four major evaluation categories we look at 18 core features that include annual plan fees and service fees, claim response times, payout caps, states available, contract length range, customizable coverages, ability to use own repair person, free cancelation, plan pricing, plan exclusions and other plan provisions available online. We assign fractional score values ranging from 0.00 to 1.00 points for each feature and then weight those feature values according to subject matter expert advice and consumer survey importance ranking.  We also compare features for each company to industry average values determined from our data collection for the top 25 home warranty providers. Third-party ratings and customer satisfaction scores are factored in to help assess a home warranty company’s overall quality, suitability and value.

Article Sources
Investopedia requires writers to use primary sources to support their work. These include white papers, government data, original reporting, and interviews with industry experts. We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow in producing accurate, unbiased content in our editorial policy.
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