Super Home Warranty Review

A protection plan with maintenance coverage

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Super Home Warranty

Super Home Warranty 

Super Home Warranty is a newer home warranty company that offers three different coverage plans for homeowners who want help with home maintenance and other items. Premiums are more expensive than some other providers, and coverage is only available in a handful of cities around the United States.

Based on our review of over a dozen home warranty companies, Super Home Warranty was not one of the best companies we found. To see other options that may be better, visit our list of the best home warranty companies.

  • Pros and Cons
  • Key Takeaways
  • Company Overview
Pros and Cons
Pros
  • Offers routine maintenance services

  • One service fee per repair or breakdown

  • Mobile app available to manage policy and home maintenance reminders

Cons
  • Only available in Washington, D.C. and select cities in five states

  • Higher pricing for plans

  • Low ratings from customers

Key Takeaways
  • Company is relatively new, founded in 2014 
  • Coverage only available in Washington, D.C. and certain cities in Arizona, Illinois, Maryland, Virginia, and Texas.
  • Three different home warranty plans are available  
  • Plan costs are higher Super Home Warranty than with some other competitors 
  • Company offers home maintenance reminders, a mobile app, and referral rewards
Company Overview

Founded in 2014 and headquartered in San Francisco, Super Home Warranty is a home repair and maintenance service that works on a subscription model. It stands out among its competitors by offering services such as the option to store home data digitally, home maintenance reminders, a mobile app, and the ability to earn rewards every time you refer a friend who signs up with the company.

Currently, homeowners and real estate plans are available to residents in Washington, D.C., and select cities in Arizona, Illinois, Maryland, Virginia, and Texas.

  • Year founded 2014
  • Coverage Arizona, Illinois, Maryland, Texas, Virginia, and Washington DC
  • Number of plans Four real estate plans; three plans for homeowners
  • Coverage limit $30,000
  • Contract length 12 months
  • Payment options Credit card and check
  • Cost $40.50 to $302.50 per month; $449.50 to $3,599 per year; $75 trade service fee
  • Contractor network Network of licensed contractors
  • Customer service 24/7 online or by phone
  • Customer service phone number 844-997-8737 (call 415- 445-2109 outside normal working hours)
  • Waiting period 15 days
  • Service recall period 60-day guarantee
  • Official website https://www.hellosuper.com

Founded in 2014, Super Home Warranty offers different plans for both homeowners and real estate professionals. It operates on a subscription model and includes routine home maintenance tasks. This helps it to stand out among other companies that only offer home warranty plans for repairing or replacing items.

Super Home Warranty is very transparent with terms and pricing on its website, but costs tend to be on the higher end compared to industry standards. The company has few customer complaints, though it is a newer company.

Coverage is only available in Washington, D.C. and some cities in Arizona, Illinois, Maryland, Virginia, and Texas.

To help you make an informed decision, we’ve researched and compiled the most relevant information on Super Home Warranty including pricing, coverage, options, caps, and more.

Available Plans

Super Home Warranty offers three different plans: Simple, Signature, and Lux. All plans offer a specific amount of coverage and home maintenance tasks—each time you request service there’s a $75 trade service fee (an out-of-pocket amount you’ll need to pay), which Super refers to as its copay. The waiting period to start coverage is 15 days, shorter than the industry average of 30.

Coverage Secure Signature Lux
Dishwasher
Range/oven/cooktop
Built-in microwave
Garbage disposal
Trash compactor
Range exhaust fan
Kitchen refrigerator w/ ice maker and dispenser
Clothes washer
Clothes dryer
Re-key service
Preseason A/C and heating system tune-up service
Lawn fertilization service
Lawn pre-emergent service
Weed kill treatment
Carpet cleaning service
Window cleaning service
Pest control service
Termite treatment
Ceiling fan and light fixture installation
Dryer vent cleaning service
It’s Covered Upgrade  
Brand-for-brand appliance upgrade    
Outdoor plumbing    
Smart home devices    
Warming and cooling drawers    
Gas fireplaces and outdoor gas fire pots/pits    
Landscape lighting    
Expanded coverage limits    

The It’s Covered Upgrade is included in the Signature and Lux plans and offers coverage for heating, indoor plumbing, water heater, enhanced stoppage coverage, indoor electrical, range/cooktop/oven, lining dishwasher, microwave oven, garage door, permits and code upgrades, refrigerant recapture and disposal, structural modifications to accommodate replacement equipment, and equipment disposal.

Optional coverage is available for an additional fee if certain items are not covered in a specific plan. This could include things such as smart home devices, water softeners, and a guesthouse.

Real Estate Plans

Four real estate plans are available for realtors in the escrow process: Secure, Signature, Lux, and New Construction. (New Construction plans require a custom quote.) Like plans for homeowners, the trade service call fee for all plans is $75. Optional coverage is the same as homeowner plans. There is no waiting period for plans purchased through real estate professionals with policies lasting for 12 months.

Coverage Simple Signature Lux
Dishwasher
Range/oven/cooktop
Built-in microwave
Garbage disposal
Trash compactor
Range exhaust fan air conditioning
Heating system/heat pump
Ductwork
Water heater
Interior electrical
Ceiling fans
Central vacuum
Garage door openers
Sprinkler and timer system
Re-key service
Preseason AC and heating system tune-up service
Lawn fertilization service
Lawn pre-emergent service
Weed kill treatment
Carpet cleaning service
Window cleaning service
Pest control service
Termite treatment
Ceiling fan and light fixture installation
Dryer vent cleaning service
Washer and dryer  
Kitchen refrigerator w/ ice maker and dispenser  
It's Covered Upgrade  
Brand-for-brand appliance upgrade    
Outdoor plumbing    
Smart home devices    

Information on coverage and pricing for New Construction plans aren’t available online—you’ll need to contact Super Home Warranty at 844-557-8737. Since newly constructed homes offer their own warranties depending on the builder, Super Home Warranty will work with you to offer a customized plan to fill the gaps.

Plan Pricing

Homeowner plans offer pricing for condos under 1,500 square feet to homes ranging from 1,500 to 15,000 square feet. The trade service call fee is $75 for all plans.

Super Home Warranty premiums are higher than some competitors.

The pricing below is for homeowner plans with single-family homes from 1,500 to 5,000 square feet.

Location Secure Signature Lux
Washington DC $64 per month; $729 per year $75 per month; $869 per year $119 per month; $1,399 per year
Maryland $64 per month; $729 per year $75 per month; $869 per year $119 per month; $1,399 per year
Virginia $64 per month; $729 per year $75 per month; $869 per year $119 per month; $1,399 per year
Illinois $63 per month; $719 per year $73 per month; $839 per year $118 per month; $1,319 per year
Texas $47 per month; $529 per year $72 per month; $829 per year $107 per month; $1,249 per year

Optional pricing is the same for all states and is available for plans that don’t already include the item.

Coverage Price
It’s Covered Upgrade $13.50 per month; $160 per year
Washer and dryer $8.50 per month; $100 per year
Kitchen refrigerator w/ ice maker and dispenser $6.50 per month; $75 per year
Brand-for-brand appliance upgrade $12.50 per month; $150 per year
Outdoor plumbing $8.50 per month; $100 per year
Smart home devices $4.50 per month; $50 per year
HVAC equipment incompatibility coverage $8 per month; $95 per year
Additional refrigeration units $4.50 per month; $50 per year
Built-in pool/spa $17 per month; $200 per yea
Saltwater pool/spa $33 per month; $395 per year
Additional pool pumps $6.50 per month; $75 per year
Water softener $6.50 per month; $75 per year
Guesthouse $21 per month; $250 per year
Septic system $6.50 per month; $75 per year
Well pump $8.50 per month; $100 per year

Plan Exclusions

Super Home Warranty doesn’t have a long list of exclusions compared to other companies. As an example, Super Home Warranty doesn’t cover meat probe accessories for stoves, but it does include glass top burners that aren't covered by many other companies. Coverage and exclusions for components such as ductwork are pretty standard—breaks in connections are covered but not improperly sized ones. For a full list of exclusions, visit the website’s terms of coverage page

Payout Caps and Limitations

Payout caps differ depending on the item covered and the plan purchased. Super Home Warranty is transparent on what is covered and what isn't—many items provide unlimited coverage, which is better than industry standards.

Below is a sampling of the company’s payout caps.

Coverage Surge Signature Lux
Water heater (per occurrence) $1,500 $1,500 unlimited
Interior electrical $5,000 $5,000 unlimited
Ceiling fans (per occurrence) $250 $250 $500
Sprinkler system and timer $1,000 $1,000 $2,000
Dishwasher (per occurrence) $3,000 $3,000 $10,000
Range/oven/cooktop (per occurrence) $3,000 $3,000 $10,000
Built-in microwave oven (per occurrence) $3,000 $3,000 $10,000
Garbage disposal $3,000 $3,000 $10,000
Trash compactor (per occurrence) $3,000 $3,000 $10,000
Range exhaust fan (per occurrence) $3,000 $3,000 $10,000

Visit Super Home Warranty’s pricing page to see a comprehensive list of payout caps and limitations.

Repair Time

During its regular business hours, Super Home Warranty will respond to your service claim within four business hours. Expect a response within 48 hours during weekends and holidays. For emergency services, there will be reasonable efforts made to expedite the timeline—there is a 24-hour emergency service for flooding.

Customer Service and Claims

Super Home Warranty has an online chat feature where you can ask questions. To make a claim, you can do so via the mobile app or by calling 844-997-8737 during business hours (9 a.m. to 5 p.m. Pacific Standard Time). The phone number for the after-hours service is 415-445-2109.

Complaints and Third-Party Assessments

As a relatively new company, there aren’t many ratings (35) so far, though it has been an accredited business with the Better Business Bureau since 2016 and has a B rating. The majority of complaints reference issues with delays in service.

Competition

To provide a comparison between Super Home Warranty and its competitors, we chose First American Home Shield. Both companies offer flexibility in their plans, 24/7 customer service, and similar warranty coverage.

  American Home Shield Super Home Warranty
Cost $410 average annual cost $449.50 to $3,599 per year
Number of Plans Available Three Four
Support 24-hour online claim system Customer service hotline or via the mobile app
Trade Service Fee $75 / $100 / $125 $75
National Availability Available in 49 states Washington DC and select cities in Arizona, Illinois, Maryland, Texas, and Virginia

Super Home Warranty offers more services (like home maintenance tasks) and its payout caps are more generous than American Home Shield. It also has a mobile app, making it more convenient to make claims and keep up to date on home maintenance tasks.

Unfortunately, the major downfall of this company is that it is only available in a handful of cities. And, pricing is higher compared to American Home Shield, even if it does offer additional services. For those reasons as well as the ability to customize more of what’s covered in your plan, American Home Shield is the winner.

Verdict

Super Home Warranty is best for homeowners who want a service that provides assistance with home maintenance tasks, higher payout caps, and transparent terms. Given that prices tend to be much higher than the competition, you’ll want to do some calculations to see whether the additional home maintenance services are worth it. Keep in mind that coverage isn’t available in most parts of the United States.

Methodology

There are a variety aspects to think about in choosing a home warranty. To assess a company's warranty offerings, our methodology for reviewing home warranties includes a quantified scoring system that evaluates plan pricing, exclusions, payout caps, repair times, and terms, comparing them to other carriers across the industry. Third-party ratings and customer satisfaction scores are factored in to help assess an warranter’s overall quality and value.

Article Sources

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  1. Better Business Bureau. "Super Home, Inc."