Super Home Warranty Review

Company Overview

Founded in 2015, Super Home Warranty offers different plans for both homeowners and real estate professionals. It operates on a subscription model and includes routine home maintenance tasks. This helps it to stand out among other companies that only offer home warranty plans for repairing or replacing items.

Super Home Warranty is very transparent with terms and pricing on its website, but costs tend to be on the higher end compared to industry standards. The company has few customer complaints, though it is a newer company.

Super is a Silicon Valley startup and follows an Uber-like model with their contractors. They recruit service people, vet them through their own internal process, request an available tech through the app, and pay their contractors through the app. The company relies on customer reviews and their own proprietary algorithm to determine who their best contractors are.

Investopedia surveyed consumers about what they value most in a home warranty company. Super Home Warranty scores badly on the item 74% of respondents valued most: cost of the plan. Super's plans have an average annual cost of $892.33, the highest of any plan Investopedia reviewed. That high annual plan cost comes with an average service fee of $75 (most important to 63% of the respondents), but the highest payout (most important factor to 44% of respondents) of any company we reviewed with a $10,000 per item payout on their Lux plan.

To help you make an informed decision, we’ve researched and compiled the most relevant information on Super Home Warranty including pricing, coverage, options, caps, and more.

Available Plans

Super Home Warranty offers three different plans: Simple, Signature, and Lux. All plans offer a specific amount of coverage and home maintenance tasks—each time you request service there’s a $95 trade service fee (an out-of-pocket amount you’ll need to pay), which Super refers to as its copay. The waiting period to start coverage is 15 days, shorter than the industry average of 30.

The It’s Covered Upgrade is included in the Signature and Lux plans and offers coverage for heating, indoor plumbing, water heater, enhanced stoppage coverage, indoor electrical, range/cooktop/oven, lining dishwasher, microwave oven, garage door, permits and code upgrades, refrigerant recapture and disposal, structural modifications to accommodate replacement equipment, and equipment disposal.

Optional coverage is available for an additional fee if certain items are not covered in a specific plan. This could include things such as smart home devices, water softeners, and a guesthouse.

Real Estate Plans

Four real estate plans are available for realtors in the escrow process: Simple, Signature, Lux, and New Construction. (New Construction plans require a custom quote.) Like plans for homeowners, the trade service call fee for all plans is $75. Optional coverage is the same as homeowner plans. There is no waiting period for plans purchased through real estate professionals with policies lasting for 12 months.

Information on coverage and pricing for New Construction plans aren’t available online—you’ll need to contact Super Home Warranty at 844-557-8737. Since newly constructed homes offer their own warranties depending on the builder, Super Home Warranty will work with you to offer a customized plan to fill the gaps.

Plan Pricing

Homeowner plans offer pricing for homes ranging from under 1,200 to over 15,000 square feet. The trade service call fee is $95 for all plans.

The pricing below is for homeowner plans with single-family homes between 1,200 and 5,000 square feet.

Optional pricing is the same for all states and is available for plans that don’t already include the item.

Plan Exclusions

Super Home Warranty doesn’t have a long list of exclusions compared to other companies. As an example, Super Home Warranty doesn’t cover meat probe accessories for stoves, but it does include glass top burners that aren't covered by many other companies. Coverage and exclusions for components such as ductwork are pretty standard—breaks in connections are covered but not improperly sized ones. For a full list of exclusions, visit the website’s terms of coverage page. 

Payout Caps and Limitations

Payout caps differ depending on the item covered and the plan purchased. Super Home Warranty is transparent on what is covered and what isn't—many items provide unlimited coverage, which is better than industry standards.

Below is a sampling of the company’s payout caps.

Visit Super Home Warranty’s pricing page to see a comprehensive list of payout caps and limitations.

Claim Response Time

During its regular business hours, you can expect Super Home Warranty will respond to your service claim within four business hours. Expect a response within 48 hours during weekends and holidays. For emergency services, there will be reasonable efforts made to expedite the timeline—there is a 24-hour emergency service for flooding.

Customer Service and Claims

Super Home Warranty has a team on hand to answer questions and coordinate service 844-99-SUPER. For immediate help, members can call +1 (628) 239-2866 for assistance. Members also have a mobile app that allows them to request service, monitor the status of their request, and review their service provider.

Complaints and Third-Party Assessments

Super Home Warranty has mixed third-party customer reviews. Many of the complaints reference issues with delays in service and incomplete repairs. The overall number of complaints is very low compared to other companies we reviewed but this company has not been around long enough for the low number of complaints to be a solid indicator of customer satisfaction.

Competition

To provide a comparison between Super Home Warranty and its competitors, we chose First American Home Shield. Both companies offer flexibility in their plans, reliable customer service, and similar warranty coverage.

Super Home Warranty offers more services (like home maintenance tasks) and its payout caps are more generous than American Home Shield. It also has a mobile app, making it more convenient to make claims and keep up to date on home maintenance tasks.

Unfortunately, the major downfall of this company is that it is only available in a handful of states. And, pricing is higher compared to American Home Shield, even if it does offer additional services. For those reasons as well as the ability to customize more of what’s covered in your plan, American Home Shield is the winner.

FAQs

How Much Does This Plan Cost?

The cost will vary based on the plan level you choose and the city the property is in but the nationwide average annual plan cost is $892.33

What Does the Plan Cover?

The plan has all of the standard coverage most home warranties do with several extras including routine maintenance and replacements. More detail can be found above in the “Available Plans” section. 

What Does the Plan Not Cover?

The plans have very few exclusions that are mostly focused on niche products or accessories. For example: landscape lighting is covered but lenses on the landscape lighting are not. 

How Much Is the Service Fee?

The service fee is a flat $95 for all plans

Can you Cancel the Plan for Free?

Yes, you can cancel the plan for free

How Do You File a Claim?

You file a claim through the mobile app or by calling 844-99-SUPER

What Is the Response Time After Filing a Claim?

The response time is four business hours with up to 48 hours on weekends and holidays. 

Are There Customer Service Complaints?

Yes, the company is relatively young and has few overall complaints.

How We Review Home Warranty Companies

There are several aspects to consider when evaluating a home warranty company and its coverages. To assist in your decision process, our methodology for reviewing home warranties includes a quantified scoring system that evaluates four major categories - total plan cost, coverage and support, customizability and transparency. Within those four major evaluation categories we look at 18 core features that include annual plan fees and service fees, claim response times, payout caps, states available, contract length range, customizable coverages, ability to use own repair person, free cancelation, plan pricing, plan exclusions and other plan provisions available online. We assign fractional score values ranging from 0.00 to 1.00 points for each feature and then weight those feature values according to subject matter expert advice and consumer survey importance ranking.  We also compare features for each company to industry average values determined from our data collection for the top 25 home warranty providers. Third-party ratings and customer satisfaction scores are factored in to help assess a home warranty company’s overall quality, suitability and value.