Talcott Resolution Life Insurance Company Review

An annuity-based provider that formerly sold Prudential life insurance

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Talcott Resolution

Talcott Resolution

Our Take

Although Talcott Resolution Life Insurance Company no longer sells life insurance, you can still buy insurance from its issuing company, Prudential Life.

  • Pros and Cons
  • Key Takeaways
  • Company Overview
Pros and Cons
Pros
  • Servicing existing annuities

  • Policies issued via Prudential

Cons
  • No longer accepting new business

  • Policy information not available

Key Takeaways
  • Founded in 1902, Talcott Resolution Life Insurance Company has sold life insurance as Hartford Life Insurance Company and then via Prudential.
  • Talcott Resolution no longer sells life insurance, instead specializing as a strategic risk solutions partner with $91 billion in assets.
  • While life insurance is not available from Talcott Resolution, you can still purchase life insurance from Prudential.
Company Overview

Founded in 1902, Talcott Resolution Life Insurance Company was initially established after being incorporated into Hartford Life Insurance Company. It began selling corporate and bank-owned life insurance before changing focus to strategic risk solutions in 2013. 

Since becoming an independent issuer in 2018, Talcott Resolution serves 900,000 customers today, overseeing $91 billion in assets. Its employees have a combined average experience of 14 years, while its leadership team collectively holds an average of more than 25 years in the industry.

Geographical Restrictions

Talcott Resolution Life Insurance Company is no longer available in the U.S. for life insurance.

  • Year Founded 1902
  • Kinds of Plans Pre-existing annuities only
  • Number of Plans 0
  • Payment Plan Options N/A
  • Customer Service 1-800-862-6668: Monday through Thursday: 8 a.m. to 7 p.m. EST; Friday: 9:15 a.m. to 6 p.m. EST
  • Official Website www.talcottresolution.com

Talcott Resolution is not one of our top-rated life insurance companies. You can review our list of the best life insurance companies for what we think are better options.

Pros Explained

  • Servicing existing annuities: Although it does not accept new business, Talcott Resolution still serves active annuities accounts.
  • Policies issued via Prudential: Talcott Resolution’s policies are issued and serviced by Prudential.

Cons Explained

  • No longer accepting new business: Even with great ratings, Talcott Resolution is not an option for new life insurance policies.
  • Policy information not available: No policy information is available for any of Talcott Resolution’s former life insurance policies.

Available Plans

The best life insurance companies offer several types of life insurance, such as whole life, term, universal, and final expense coverage. 

However, Talcott Resolution Life Insurance Company no longer sells life insurance policies.

Talcott Resolution Life Insurance Company is not actively selling life insurance policies.

Available Riders

Riders are add-on coverage options that offer personalized protection on top of existing insurance coverage. There are many common life insurance riders, such as child or spouse coverage riders, waiver of premium riders, and accelerated death benefit riders.

However, because Talcott Resolution does not sell life insurance, no riders are available.   

Customer Service

To contact Talcott Resolution Life Insurance Company, customer support is available via several departments.

Mailing Address
Talcott Resolution Life Insurance Company
1 Griffin Road North
Windsor, CT 06095
Contact Information
  Business Hours Phone 
General Inquiries Monday through Thursday: 8 a.m. to 7 p.m. EST; Friday: 9:15 a.m. to 6 p.m. EST 1-800-862-6668
Life Insurance  Monday through Friday: 8:30 a.m. to 7 p.m. EST  Traditional life: 1-800-243-5433; Variable life: 1-800-231-5453 
Annuities  Monday through Thursday: 8 a.m. to 7 p.m. EST; Friday: 9:15 a.m. to 6 p.m. EST  In force: 1-800-862-6668; Annuitized: 1-877-372-2935 

Complaint Index

One of the best ways to evaluate a company’s customer satisfaction is to look at its consumer complaint index score from the National Association of Insurance Commissioners (NAIC). Every year, the NAIC collects customer complaint data and assigns each insurance provider a score using a baseline of 1.00.

In 2020, Talcott Resolution received a score of 0.80, and a score of 0.61 in 2019. These below-average ratings are significantly better than its 2018 rating of 1.11. 

Third-Party Ratings

AM Best is another popular insurance ratings provider that assigns scores based on financial strength. When a company has a high score, it often means efficient and reliable claims processing. However, Talcott Resolution lags behind industry average scores with a B++ (Good) rating from AM Best. 

Cancellation Policy

Any remaining Talcott Resolution policies can be canceled by calling 1-800-862-6668. Note that there may be fees and surrender charges associated with cancelling certain life insurance or annuity policies. 

Price

Because Talcott Resolution is not selling new policies, pricing is not available. However, you can obtain personalized pricing directly through Prudential.

The price of life insurance typically depends on several rate factors. This includes an applicant’s age, medical record, and family history. Gender is another factor that can impact price, with most providers calculating rates not on current gender identity but rather on your sex at birth. 

To price life insurance, you can contact Prudential or another highly rated life insurer.

Competition

To better understand how Talcott Resolution fares in comparison to the rest of the industry, we consider New York Life as one of our best life insurance companies. New York Life is the third-largest company in the industry and is significantly larger than Talcott Resolution, which does not have any plans available. Talcott Resolution’s $310 million dividends are just a fraction of New York Life’s dividends of $1.9 billion.

  Talcott Resolution New York Life 
Market Share 0.018% Third-largest in U.S., 5.7%
Number of Plans 10 
Dividends for 2020  $310 million  $1.9 billion 
Wellness Program Discounts/Quit Smoking Incentives  N/A  N/A 
Service Method  N/A  Agents 
AM Best Rating  B++ (Good)  A++ (Superior) 
Price Rank  N/A  Better than most 
Complaints Trend  0.08 Excellent  0.15 Excellent 
Final Verdict

Life insurance is no longer available for new customers from Talcott Resolution Life Insurance Company. However, Prudential can help with new policies as a previous issuer of Talcott Resolution policies.

Our Methodology: How We Review Life Insurance Carriers

To find the best life insurance companies today, we use Investopedia’s Life Insurance Review Methodology to rate life insurance companies, offering a systematic analysis of today’s leading insurance providers. We compare and analyze critical factors, such as available coverage and riders, pricing, and eligibility requirements. We also refer to leading industry ratings providers, such as AM Best and the National Association of Insurance Commissioners, to determine financial strength and customer satisfaction. Based on these factors and more, we present an upfront and comprehensive look at each insurance provider so you can choose the best provider for you. 

Article Sources

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  1. NAIC. "CIS Refined Results." Accessed September 3, 2021. 

  2. AM Best. “Talcott Resolution Life Insurance Company | Company Profile.” Accessed September 3, 2021.