What Is Bait and Switch?
Bait and switch is a morally suspect sales tactic that lures customers in with specific claims about the quality or low prices on items that turn out to be unavailable in order to upsell them on a similar, pricier item. It is considered a form of retail sales fraud, though it takes place in other contexts. While many countries have laws against using bait and switch tactics, not all occurrences constitute fraud.
- Bait and switch occurs when a prospective buyer is enticed by an advertised deal that seems attractive.
- However, the advertised deal does not exist or is inferior in terms of quality or specifications, where the buyer is then presented with an upsell.
- The practice is considered unethical, and in many jurisdictions is illegal.
Understanding Bait and Switch
The "bait" in a bait and switch can be an advertised physical product or service that has a notably attractive price or terms. It can also take the form of a teaser interest rate, in the case of a mortgage, loan, or investment product. Once a customer comes into the store or office to inquire about the advertised price or rate, the advertiser will attempt to sell the customer a more expensive product, which constitutes the "switch."
Bait-and-switch tactics, as a form of false advertising, may be subject to lawsuits in many countries, including the U.S., England, and Canada. However, no matter how aggressive the advertiser is in attempting to upsell a potential customer to a more expensive product if they can sell the advertised teaser product, there is no course of action for the consumer.
It is perfectly legal in the U.S. for a business to advertise a teaser item that is stocked in a limited amount (a loss leader, for example) as long as they also advertise that a limited number are available and offer a rain check if the item sells out.
Examples of Bait and Switch
While relatively uncommon, the bait-and-switch tactic has gained notoriety in the mortgage market as a potentially unscrupulous marketing tactic meant to drive business. In a mortgage bait and switch, an agent or company will post exceedingly low mortgage rates, knowing full well that the vast majority of applicants will be unable to qualify for these teaser rates. Once customers begin to come into the office to inquire about the low rate, the agent will proceed to offer them the higher rates they are more likely to qualify for, thus earning a greater commission.
A similar strategy is seen in auto purchase financing, in which buyers are lured by the possibility of a car loan with a rate as low as 0%. In reality, very few people (if any) will qualify for such a rate.
Bait-and-switch-like tactics are common in other endeavors, as well.
- In real estate, some unscrupulous brokers may advertise a great property at a too-good-to-be-true price to attract potential buyers. Once they are on board, the property in question is no longer available.
- In restaurants and supermarkets, it has been found that about a third of fish sold as one species (and priced that way) is another, cheaper, type of fish.
- Hotels offer low teaser rates to attract guests who are later hit with hidden resort fees or other unexpected, minimally disclosed fees.
- Headhunters may post attractive yet fake jobs in an attempt to collect resumes.