What Is a Delinquent Credit Card Account?

For the perspective of a credit card company, a particular credit card is said to be delinquent if the customer in question has failed to make their minimum monthly payment for 30 days from their original due date.

Generally, credit card companies will begin reaching out to the customer once their minimum amount due on the account has been late for 30 days. If the account is still delinquent for 60 days or longer, then the credit card company will typically begin the process of debt collection. This process can involve legal action and the use of credit collection firms.

Key Takeaways

  • In the context of credit cards, delinquent accounts are those have not made at least a minimum payment for 30 days or more.
  • Delinquent accounts are typically not reported to credit bureaus until after 60 days of delinquency.
  • Credit card companies manage their risk of loss from delinquent accounts by seeking to contact and negotiate with the borrower, and using internal or third-party credit collection services.

Understanding Delinquent Account Credit Cards

One of the first steps taken by credit card companies upon detecting a delinquent account is to try to contact the account holder. If an agreement can be reached with the customer in a timely fashion, the credit card company may not take any further action. However, if an agreement cannot be reached, the company will likely begin by reporting the delinquent account to a credit reporting agency.

For this reason, delinquent accounts can have a severe negative effect on a borrower's credit rating, particularly if the delinquency persists beyond the 60-day mark. Generally, the immediate impact of a delinquency is a 25- to 50-point decrease in the borrower's credit score. However, additional decreases can occur if the delinquency is not corrected thereafter.

Account delinquencies are one of the most challenging factors to overcome for borrowers seeking to improve their credit score, as they typically remain on a borrower's credit report for three to five years. For some borrowers, this could mean dropping from a very competitive credit score to one which is merely acceptable, such as dropping from 740 points to 660. Depending on the terms of the credit card in question, the borrower may also be faced with additional monetary penalties if their account becomes delinquent.

Most credit issuers maintain proprietary debt collection services for early delinquencies. However, delinquent credit card accounts that remain unpaid will eventually get sold to a third-party debt collector. These debt collectors are charged with obtaining the original debt owed with interest and may take legal actions. Debt that is considered written off is also reported to credit bureaus and can have an even greater negative impact on a borrower's credit score than one-off delinquencies which are subsequently corrected.

Real World Example of a Delinquent Account Credit Card

Mark is a client of XYZ Financial, where he holds a credit card. He uses his card regularly, and typically pays only the minimum payment required each month.

One month, however, Mark forgets to make his payment and is contacted 30 days later by XYZ. He is told by XYZ that his account has become delinquent, and that he should promptly make up for the lost payment in order to avoid incurring a negative impact on his credit score. Because the missed payment was unintentional, Mark apologizes for the oversight and promptly makes up for the lost payment.

If Mark had refused to make up the lost payment, XYZ may have had to collect on his debt. To do so, they would have first reported the delinquency to one or more credit reporting agencies. Then they would either seek to collect the debt themselves, or they would rely on a third-party debt collection service.