What is a 'One-Stop Shop'

A one-stop shop is a company that offers a multitude of products or services to its customers. One-stop shop can refer to a specific location, meaning that all the business a client has can be carried out at that location. For example, a bank may be able to offer you not only personal banking services and loans, but also investment advice, investment vehicles and insurance policies. Compared to visiting a separate institution for each area of need, the one-stop shop saves the consumer a lot of time and effort. One-stop shop has been overused, so the equivalent term of full service as in full service broker is more common now.  


One-stop shop comes dates back to 1920s America when a shopping trip could mean driving all over town to pick up meat from the butchers, vegetables from the market, nails from the hardware store and so on. Then as now, customers wanted to save time, so stores responded by stocking a wider range of products so that shoppers only had to come to their location to check off the majority of the shopping list. This concept of the one-stop shop expanded over time to include business services. The nuance also shifted from a wide product offering to capture more of the customer's grocery purchase to one of offering all the complimentary products and services to a client in a particular area. The business strategy behind the modernized concept of a one-stop shop is to provide convenient and efficient service that will create the opportunity for the company to sell more to customers. This way a company can grow revenue by selling more to existing customers in addition to growth from new customers. 

The Advantages of a One-Stop Shop

There are some obvious advantages to a one-stop shop for consumers as well as the businesses operating them. As mentioned, convenience is a big one. If the firm who does your taxes can also help you with your estate planning and investing strategy, it saves you having to deal with multiple companies. From the firm's perspective, seeing all those aspects of your life also allows them to better tailor services in all areas to you. If the firm sees that your tax bill is going up, they can suggest strategies to minimize the taxes coming from your investments for example. There is also a high level of trust that grows over time when a consumer uses a particular business more and builds a personal connection with it. There may be loyalty perks for the consumer, and the business gains a higher degree of confidence that the customer won't fly to another provider based on price alone. 

  1. Customer

    A customer is an individual or business that purchases the goods ...
  2. Prop Shop

    A prop shop is a trading firm that deploys its own capital in ...
  3. Bucket Shop

    Bucket shop can be used in multiple contexts to refer to a less ...
  4. Opinion Shopping

    Opinion shopping is the practice of searching for an outside ...
  5. Combination Agency

    A combination agency is a dealer in retail and commercial insurance ...
  6. Client Base

    The core means of generating revenue for a business is by appealing ...
Related Articles
  1. Financial Advisor

    Be A One-Stop Shop For Your Clients

    Offering a comprehensive suite of financial services can bring in business, but coordination and customization are key to success and customer retention.
  2. Investing

    Amazon Adds International Shopping Feature

    The online retailer has launched an international shopping feature for its overseas customers.
  3. Personal Finance

    Big Box Stores Vs. Small Retailers

    We list five factors for you to consider when choosing between a big-box or smaller retailer.
  4. Personal Finance

    5 Pitfalls Of Online Shopping

    There are definitely some advantages to shopping online. But are they enough to overlook these downfalls?
  5. Investing

    The Economics of Owning a Coffee Shop

    Understand the economics of owning and running a coffee shop. Learn the basics of taking into account fixed, variable, and initial costs.
  6. Personal Finance

    Top 5 Biggest Mobile E-retailers

    Online shopping has never been easier, thanks to the proliferation of mobile shopping apps.
  7. Tech

    Google Will Help Retailers Sell Products and Beat Amazon for a Fee

    Google is helping retailers translate product searches into sales for a fee.
  8. Personal Finance

    The Two Cheapest Days to Fly in August

    Put August 21 and 22 in your calendar, as the days you can start saving money on international and domestic flights.
  9. Financial Advisor

    5 Reasons You Should Check on Your Insurance

    Insurance gives you peace of mind, but you don't have to overpay for it. Rates change and discounts get added, which is why shopping around is important.
  10. Personal Finance

    Do Customer Loyalty Programs Really Save You Money?

    Here is a look at what customers have to do to ensure that loyalty programs help them shop smarter.
  1. What are the Four Types of Economic Utility?

    Understand the four main types of economic utility that apply to transactions between consumers and businesses: form, time, ... Read Answer >>
  2. How does a merger affect the customer?

    Learn how a merger may affect customers of the industry. The effects of mergers may be positive or negative, but there's ... Read Answer >>
Hot Definitions
  1. Futures Contract

    An agreement to buy or sell the underlying commodity or asset at a specific price at a future date.
  2. Yield Curve

    A yield curve is a line that plots the interest rates, at a set point in time, of bonds having equal credit quality, but ...
  3. Portfolio

    A portfolio is a grouping of financial assets such as stocks, bonds and cash equivalents, also their mutual, exchange-traded ...
  4. Gross Profit

    Gross profit is the profit a company makes after deducting the costs of making and selling its products, or the costs of ...
  5. Diversification

    Diversification is the strategy of investing in a variety of securities in order to lower the risk involved with putting ...
  6. Intrinsic Value

    Intrinsic value is the perceived or calculated value of a company, including tangible and intangible factors, and may differ ...
Trading Center