Series 11

What Was the Series 11?

The Series 11 was a securities license that allowed holders to provide securities quotations and accept unsolicited customer orders for execution. Also known as the Assistant Representative - Order Processing Examination (AR), the Series 11 was administered by the Financial Industry Regulatory Authority (FINRA). In 2018, FINRA retired the Series 11 license.

The license applied to brokerage sales assistants that took and entered unsolicited client orders from broker-dealer customers for execution. It did not permit them to accept orders for municipal securities or direct participation programs, however. There was no prerequisite for taking the exam, though a candidate had to first be registered with FINRA.

Key Takeaways

  • The Series 11 was a securities license issued by the Financial Industry Regulatory Authority (FINRA) that allowed brokers to provide securities quotations and accept unsolicited customer orders for execution.
  • The license applied specifically to brokerage sales assistants that took and entered unsolicited orders from customers.
  • The official name of the license and exam was the "Assistant Representative - Order Processing Examination."
  • The exam for the Series 11 license consisted of a 60-minute exam of 50 multiple choice questions that required a 70% passing grade.
  • Accepting orders for municipal securities and direct participation programs were prohibited.
  • In 2018, FINRA retired the Series 11 examination and the corresponding license, and sales representatives are now required to complete the Series 7 exam and the SIE exam.
  • The Series 7 was always and still is required by larger and more established financial institutions in relation to the Series 11.

Understanding the Series 11

The Series 11 covered persons associated with a FINRA member firm who accepted telephone or other communications from the public for the purposes of providing current securities quotations and accepting unsolicited customer securities orders (with the notable exception of the aforementioned municipal securities and direct participation programs) for submission to the normal order execution operations of the member. An unsolicited order is one in which the broker did not make a recommendation to the customer but that the customer requested themself.

According to FINRA, an Assistant Representative - Order Processing registrant "may conduct the above-mentioned tasks only on the premises of the member, must be under the direct supervision of an appropriately registered principal, and may not receive extra direct or indirect compensation for the number or size of transactions effected."

The Series 11 license was in effect a shortened version of the Series 7, which was and is still required by large financial institutions for their sales representatives to obtain. This is often completed along with the Series 66. As a result, the Series 11 was retired and now sales representatives are required to complete the Series 7 and SIE exam.

Series 11 Prohibited Activities

Assistant representative-order processing registrants were prohibited from conducting the following activities:

  • Dually registering as a representative or principal
  • Rendering investment advice or opinion
  • Making recommendations
  • Making transactions in securities markets on behalf of the firm
  • Accepting or opening new accounts
  • Prequalifying potential customers
  • Effecting transactions in municipal securities
  • Effecting transactions in direct participation programs

Series 11 Structure and Content

The Series 11 Exam consisted of 50 scored multiple-choice questions. Candidates were allocated 60 minutes to complete the exam, which cost $80. A passing score was 70%. There was no penalty for guessing so exam takers were encouraged to endeavor to answer every question. The test was organized into the following sections:

  • Section 1: Types of Securities (10 questions)
  • Section 2: Customer Accounts and Orders (24 questions)
  • Section 3: Securities Markets (5 questions)
  • Section 4: Securities Industry Regulations (11 questions)

After the exam was completed, candidates would receive a section-by-section informational breakdown of their performance, as well as their overall score. Candidates were not allowed to use any reference material during the exam, as it was a closed-book test. The exam's questions changed based on new regulations or amendments to existing regulations, so candidates were encouraged to keep abreast of potential developments.

Article Sources
Investopedia requires writers to use primary sources to support their work. These include white papers, government data, original reporting, and interviews with industry experts. We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow in producing accurate, unbiased content in our editorial policy.
  1. FINRA. "Information Notice. Presentation Changes and New Functionality in the Central Registration Depository (CRD) System." Accessed Feb. 17, 2021.

  2. FINRA. "Assistant Representative-Order Processing Qualification Examination (Test Series 11)," Page 2. Accessed Feb. 17, 2021.

  3. FINRA. "Assistant Representative - Order Processing Qualification Exam (Test Series 11)," Page 3. Accessed Feb. 17, 2021.