What Is Six Sigma?
Six Sigma is a set of techniques and tools for process improvement developed by a scientist in the 1980s at Motorola. Its methodology focuses on statistical improvements to a business process and advocates for qualitative measurements of success.
Six Sigma practitioners are business people who use statistics, financial analysis, and project management to achieve improved business functionality and quality control by reviewing mistakes or defects. The five phases of the Six Sigma method, known as DMAIC, include defining, measuring, analyzing, improving, and controlling.
Six Sigma certification is offered to professionals and training levels conform to specified requirements, education criteria, job standards, and eligibility to achieve belt rankings similar to those offered in martial arts.
- Six Sigma is a quality-control process that businesses use to eliminate defects and improve processes.
- The model was developed by a scientist at Motorola in the 1980s.
- Companies often choose to use the Six Sigma model to boost their profits.
- Six Sigma is now an industry standard with certifications offered to practitioners.
- Lean Six Sigma is a team-focused managerial approach that seeks to improve performance by eliminating waste and defects while boosting the standardization of work.
Understanding Six Sigma
Six Sigma promotes the idea that all business processes can be measured and optimized and is a statistical benchmark that shows the level of success of a business process.
The term Six Sigma originated from the field of statistical quality control and the ability of manufacturing processes to produce a high proportion of output within a specification. Six Sigma quality is achieved when long-term defect levels are below 3.4 defects per million opportunities (DPMO).
Six Sigma has evolved into a more general business-management philosophy, focusing on meeting customer requirements, improving customer retention, and improving and sustaining business products and services. A common training and certification program, Six Sigma practitioners may achieve the Six Sigma certification belt levels, ranging from white belt to black belt.
Sigma is a way to measure standard deviation.
The 5 Phases of Six Sigma
Adherents and practitioners of the Six Sigma method follow an approach called DMAIC. This acronym stands for define, measure, analyze, improve, and control.
DMAIC is a statistically driven methodology that companies implement as a mental framework for business process improvement. According to the ideology, a business may solve any seemingly unsolvable problem by following the five DMAIC phases:
The group adds controls to the process to ensure it does not regress and become ineffective once again
Lean Six Sigma
Lean Six Sigma is a team-focused managerial approach that seeks to improve performance by eliminating waste and defects while boosting the standardization of work. It combines Six Sigma methods and tools and the lean manufacturing-lean enterprise philosophy, striving to reduce the waste of physical resources, time, effort, and talent while assuring quality in production and organizational processes. Any use of resources that do not create value for the end customer is considered a waste and should be eliminated.
Six Sigma defines numerous ideas within the business sphere and is sometimes confusing.
Six Sigma Belt Rankings
Individuals can obtain Six Sigma certification, which solidifies and verifies their professional skills. These certifications are awarded through a belt system similar to karate training. These belt levels are:
- White belt: Individuals with a white belt have not gone through any formal training or certification. This belt gives professionals a basic framework, which allows them to take part in certain quality control and waste reduction projects.
- Yellow belt: This level provides additional training beyond the white belt level. Yellow belts can become contributing project team members. They may help managers who have higher belts.
- Green belt: Those who pass this level must take part in a complete course that trains them to come up with process improvement techniques. The green belt certification is ideal for individuals who work in certain industries, such as project or financial management, as well as health care. Graduates often become project leaders.
- Black belt: People who graduate from the green belt level can move up to the black belt certification. Successful graduates can break down and deal with more complex jobs and projects. They are taught how to tackle large-scale changes that can impact their companies through lean Six Sigma projects.
People with black belts can become masters and champions. Someone with a master black belt is considered an expert and strong leader with excellent problem-solving skills. A champion is a lean Six Sigma leader who can maximize profits through the elimination of waste and defects.
You can get certified by going through courses offered by certain schools or companies. Keep in mind, though, that there is no unified standard for the courses. As such, the curriculum for Six Sigma certification varies, which means individual courses can vary depending on the offering entity.
Real-World Examples of Six Sigma
Six Sigma is used by corporations and local governments. Below are two examples of how six sigma improved operational efficiency, saved money, and increased customer satisfaction.
Microsoft (MSFT) is one of the largest software producers in the world. To improve the reliability and availability of its networks worldwide, Microsoft implemented Six Sigma methodologies to use a robust data-driven process to help eradicate any defects in its systems and data centers to systematically reduce IT infrastructure failures.
The company first established standards for all of its hardware and software to create a baseline measurement for detecting defects. Microsoft used root-cause analysis, including collecting data from past high-priority incidents, server failures, and recommendations from product group members and customers. Using the historical data, Microsoft established baseline standards from which to measure going forward.
Large amounts of data were collected on a daily and weekly basis from various servers. Data analysis and reporting identified the defects and remediation steps for each defect were then established. The incidents were prioritized based on how severely the defects impacted the business and the company's underlying services.
Using Six Sigma methodologies, the teams executed eradication initiatives of the defects. As a result of Six Sigma, Microsoft improved the availability of its servers, boosted customer productivity, and increased customer satisfaction.
Ventura County, California, credited the use of Lean Six Sigma for a savings of $33 million. The local government began to use the program on a county-wide level in 2008 and has trained more than 5,000 employees on employing the methodology. The county states the savings are coming from hard budget items, which no longer need funding as well as savings in employee hours.
How Can You Get Six Sigma Certification?
You can get your Six Sigma certification through a company or college. Keep in mind, though, that there is no unifying body that standardizes the curriculum. This means that courses can vary based on where you take your course.
What Does Six Sigma Mean?
Six Sigma refers to a methodology that is driven by data and statistics. It is used by businesses to eliminate defects and improve any of their processes to boost their profits.
What Is the Difference Between Six Sigma and Lean Six Sigma?
Six Sigma is a process with a certain outcome. Companies implement Six Sigma to help eliminate defects and improve processes so they can boost their profits.
Companies that put lean Six Sigma methods into their plans do so to improve performance by eliminating waste and defects while boosting the standardization of work. The key to lean Six Sigma is to add value for the customer.
What Are the Steps of Six Sigma?
The five steps of Six Sigma follow an approach that industry professionals call DMAIC. This is an acronym that stands for define, measure, analyze, improve, and control.