What Is a Value Proposition?
A value proposition refers to the value a company promises to deliver to customers should they choose to buy their product. A value proposition is also a declaration of intent or a statement that introduces a company's brand to consumers by telling them what the company stands for, how it operates, and why it deserves their business.
A value proposition can be presented as a business or marketing statement that a company uses to summarize why a consumer should buy a product or use a service. This statement, if worded compellingly, convinces a potential consumer that one particular product or service the company offers will add more value or better solve a problem for them than other similar offerings will.
[Important: A great value proposition demonstrates what a brand has to offer a customer that no other competitor can, and how your service or product fulfills a need that no other company is able to fill.]
Understanding a Value Proposition
A value proposition stands as a promise by a company to a customer or market segment. The proposition is an easy-to-understand reason why a customer should buy a product or service from that particular business. A value proposition should clearly explain how a product fills a need, communicate the specifics of its added benefit, and state the reason why it's better than similar products on the market. The ideal value proposition is to-the-point and appeals to a customer's strongest decision-making drivers.
Companies use this statement to target customers who will benefit most from using the company's products, and this helps maintain an economic moat. An economic moat is a competitive advantage. The term, coined by super-investor Warren Buffett of Berkshire Hathaway, states that the wider the moat, the bigger and more resilient the firm is to competition.
How a Value Proposition Works
A company's value proposition communicates the number one reason why a product or service is best suited for a customer segment. Therefore, it should always be displayed prominently on a company's website and in other consumer touch points. It also must be intuitive, so that a customer can read or hear the value proposition and understand the delivered value without needing further explanation.
Value propositions that stand out tend to make use of a particular structure. A successful value proposition typically has a strong, clear headline that communicates the delivered benefit to the consumer. The headline should be a single memorable sentence, phrase, or even a tagline.
Often a subheadline will be provided underneath the main headline, expanding on the explanation of delivered value and giving a specific example of why the product or service is superior to others the consumer has in mind. The subheading can be a short paragraph and is typically between two and three sentences long. The subheading is a way to highlight the key features or benefits of the products and often benefits from the inclusion of bullet points or another means of highlighting standout details.
This kind of structure allows consumers to scan the value proposition quickly and pick up on product features. Added visuals increase the ease of communication between business and consumer.
Value propositions can follow different formats, as long as they are unique to the company and to the consumers, it is servicing. However, all effective value propositions are easy to understand and demonstrate specific results from a customer using a product or service. They differentiate a product or service from any competition, avoid overused marketing buzzwords, and communicate value within a short amount of time.
- A company's value proposition tells a customer the number one reason why a product or service is best suited for that particular customer.
- A successful value proposition should be communicated to customers directly, either via the company's web site or other marketing or advertising.
- Value propositions can follow different formats, as long as they are "on brand" and unique and specific to the company in question.