United Club Infinite Card Review

Full Review of United Club Infinite Card

Pros Explained

• Valuable Rewards Program: According to our research, United MileagePlus miles are worth 2.19 cents apiece on average. This means that your effective rewards rates are 8.76% on United purchases (4 miles per dollar multiplied by 2.19 cents per mile in value), 4.38% on dining and other travel purchases (2 miles per dollar multiplied by 2.19 cents per mile) and 2.19% on everything else (1 mile per dollar multiplied by 2.19 cents per mile). Few rewards credit cards offer more than 2% back as a base rewards rate. But that's just an average. Unlike general travel rewards programs, the value of United miles varies based on where you're traveling, the fare class you book, the cash price of the ticket, and more. In other words, you may get more or less than the average based on how you redeem your miles. Squeezing the most value out of your miles might require flexibility with your travel plans and time and effort spent researching and comparing different itineraries.
• Premium Benefits on United: This card offers complimentary access to all United Club locations and participating Star Alliance-affiliated lounges worldwide. If you've already paid for a United Club membership, which costs $650 per year, you’ll get a refund for the unused portion. You also get preferential treatment from the airline, including Premier Access travel services that entail priority check-in, security screening (where available), boarding, and baggage handling. In addition, your first and second checked bags are free for you and one other person on your reservation. This perk alone can provide a savings of up to $320 per round-trip flight.
• Access to Other Travel Benefits and Protections: In addition to United-specific benefits, cardholders enjoy other travel benefits. For example, you get a complimentary membership in the Hertz Gold Plus Rewards President’s Circle program, which comes with upgrades, the chance to pick your vehicle with Hertz Ultimate Choice, and 50% bonus Hertz points when you elect to earn points on your rentals. Another way to qualify for the President's Circle program is to complete 20 rentals or spend $4,000 or more on rentals in a 12-month period. You're also covered by various trip protections, including trip cancellation and interruption insurance, primary rental car insurance, baggage delay insurance, and emergency evacuation and transportation coverage.

Cons Explained

• Restrictive Redemption Options: Like other airline credit cards, the United Club Infinite Card limits your flexibility with rewards redemption. If you want to maximize the value of your MileagePlus miles, your best bet is to use them to book award tickets. It is possible to redeem your United miles for more than just award flights. But you’ll likely lose value if you use miles to get flight upgrades; book hotel stays, rental cars and cruises; shop for merchandise or gift cards; or turn your miles into experiences.
• Missing Benefits Compared with Other Premium Airline Cards: This card is missing some key benefits typical of premium airline cards. For one, it doesn't offer opportunities to earn Premier Qualifying Miles, which help you qualify for United's Premier elite status. Both the Delta Reserve card and the Citi/AAdvantage Executive World Elite Mastercard provide a path toward elite status with their versions of status-qualifying miles. The Delta Reserve card also offers a round-trip companion certificate each year that's good for first, comfort or main cabin fare class on a domestic flight. The United Club card lacks this benefit, too.
• High Annual Fee: The United Club Infinite Card charges a $525 annual fee, though it's waived in the first year. That's a significant amount to justify after the first fee-free year, unless you are a frequent United flyer, as you would earn 4 miles per dollar on United purchases and 2 miles per dollar on other travel-related expenses and 1 mile per dollar on all other spending. But with the United Explorer card, which earns 2 miles per dollar on United purchases as well as on restaurant and on hotels purchased directly with the hotel, you pay no annual fee for the first year, then $95. Both the United Explorer and United Club Infinite cards give cardholders a 25% statement credit on in-flight purchases and provide up to a $100 reimbursement for the application fee for Global Entry or TSA PreCheck every five years.
• No Bonus Offer: This card had a limited time bonus offer which has expired. It's unusual for a card with such a high annual fee to have no bonus offer but at least the fee is waived in your one.

The $525 annual fee after the first fee-free year effectively limits the pool of people for whom this card is a good fit. Consumers who fly frequently with United will best be able to justify an annual fee this high. 

Between frequent visits to United Club lounges, free checked bags, priority perks, and access to other travel benefits, it’s possible to get more value out of the card than it costs. 

But if you're not sure you would extract enough value from the benefits to rationalize the annual fee, consider the United Explorer card. Its rewards and benefits include priority boarding, one free checked bag for you and a companion, and a couple of complimentary passes to the United Club lounge every year.

If you really want a premium airline credit card but aren't loyal to any one carrier, compare the United Club Infinite Card to the Delta Reserve Card and Citi AAdvantage Executive World Elite Mastercard. Depending on which benefits and features you’re looking for, one of those may be better for you.

Rewards Earning Details

This card offers 4 miles per dollar on United purchases, 2 miles per dollar on dining and all other travel and 1 mile per dollar on all other purchases. The bonus earnings opportunities on United purchases is higher than what’s typical for airline credit cards, which is good news for United Airlines patrons that are looking to scale up their MileagePlus earnings. 

Rewards Redemption Details

United offers several ways to redeem your MileagePlus miles, but if you're looking to maximize the value of your rewards, your best bet is to book flights with United and one of its more than 35 partner airlines. 

And remember, there's no set value for the program's currency, so although we calculated an average value of 2.19 cents per mile, you may get more or less than that based on your actual mileage redemption depending on cities of departure and destination.

Other redemption options include:

• United flight upgrades on cash fares
• Hotel stays, rental cars, and cruises
• Apple products or other merchandise
• E-gift cards or retail gift cards through the MileagePlus X mobile app
• Tickets for Broadway shows, events, and other experiences

Transferring Miles

You can transfer MileagePlus miles to Marriott Bonvoy points at a 1:1 ratio. But based on our research, Marriott points are worth 1.43 cents apiece, so you’ll lose value by making that trade. 

It's not possible to transfer United miles to another airline. But you can use United miles to book flights with one of the airline’s many partner airlines, including Star Alliance members as well as codeshare and connecting partners. 

Instead of booking directly with those airlines, however. you have to use United’s website to search availability and confirm your itinerary.

How to Maximize Your Rewards

Maximizing your rewards with the United Club Infinite Card can be challenging, but it's well worth the effort once you become accustomed to the process.

Remember: the value of your rewards can vary based on different factors. You need to have some flexibility with your travel plans, and take time to compare multiple itineraries to make sure you’re getting the best redemption rates.

Average Case

If you're not interested in researching opportunities to maximize rewards, you can just use your rewards to book flights based on your travel plans. The only downside is that you may not get as much value out of your miles. For example, we found a nonstop flight from Los Angeles to Chicago in economy for $366 or 34,000 miles, which would give you a rate of 1.08 cents per mile—well below the average of 2.19 cents. 

Aspirational Case

With aspirational redemptions, the goal is to squeeze as much value out of your miles as possible. It can require more legwork but it’s possible to get more than the average value per mile.

As one example, we found a flight from Chicago to Berlin in business class through partner Turkish Airlines for 140,000 miles plus about $100 in taxes and fees. But if you were to pay cash for the same dates, the best we could find with any partner airline was $3,050 plus $164 in taxes and fees. In this scenario, you’d get 2.18 cents per mile if you were to use miles over cash.

To make sure you're always getting good value, use the average value of 2.19 cents per mile as a benchmark. With our examples above, for instance, getting 2.18 cents per mile on an international business-class fare would be a decent redemption, though not remarkable given that such international flights usually deliver more value vs. domestic flights. But if you're only getting 1.08 cents per mile on a domestic trip, you may be better off paying cash and saving your miles for a better opportunity.

United Club Infinite Card's Outstanding Benefits

• Trip cancellation and interruption insurance: If your trip is canceled due to an illness, severe weather, or another covered situation, you can get reimbursed for up to $10,000 per person ($20,000 per trip) for non-refundable travel expenses as long as they were paid for with this card.
• Trip delay reimbursement: If you're traveling on a common carrier and your trip is delayed more than 12 hours or requires an overnight stay, you and your family members can get reimbursed for meals, lodging, and other unreimbursed expenses, up to $500 per ticket.
• Baggage delay insurance: You can get reimbursed up to $100 per day for three days if your luggage is delayed more than six hours. Covered expenses include essential purchases such as toiletries and clothing.
• Lost luggage reimbursement: If you or an immediate family member has carry-on or checked baggage that is lost or damaged by a common carrier, you may be reimbursed up to $3,000 to replace the contents.
• Emergency evacuation and transportation: If you or an immediate family member gets sick or injured on a trip far from home and you need an emergency evacuation, this card may cover medical services and transportation.
• Primary rental car insurance: Most credit cards offer rental car insurance, but the coverage is typically secondary, which means you need to first file a claim with your personal auto insurance company. This card offers primary coverage, so you don’t have to involve anyone else.
• Luxury hotel benefits: You get special benefits, including room upgrades, complimentary breakfast for two, early check-in, and late check-out, when you stay at properties in the Luxury Hotel & Resort Collection.

Standard Benefits

• Travel accident insurance
• Travel and emergency assistance services
• Purchase protection
• Price protection
• Extended warranty protection
• Return protection
• No foreign transaction fees

Cardholder Experience

Chase ranked fourth in J.D. Power's 2019 Credit Card Customer Satisfaction study of national credit card issuers. The bank’s overall rating is one point above the industry average.

Chase provides VantageScore credit score access to cardholders and the general public alike through its Credit Journey program. Many major credit card issuers provide free access to your FICO credit score, which is the score lenders typically use in credit decisions.

Chase provides 24/7 phone customer service at 800-888-8756 or you can send a secure message through your online account. You can also manage your account online or with the Chase mobile app.

Security Features

You can lock and unlock the card through the mobile app, which can come in handy if your card is lost or stolen. This isn't a standard feature of all major credit cards. 

You can also use the United Club card for contactless purchases. With this feature, you tap the card to a contactless-enabled card reader rather than swiping or inserting it. Contactless transactions have the same level of security as your card's chip and mobile wallets like Apple Pay. Contactless capability isn't yet standard for the credit card industry.

Other than this card's high annual fee, its costs aren't out of line with industry standards for travel credit cards. Even with the annual fee, you still may be able to get enough value out of the United Club card to make it worth your while.

Our Verdict

If you're loyal to United Airlines and are a frequent flier, the United Club Infinite Card may be worth the high annual fee. With some effort, potential value that the United Club Infinite Card offers in benefits and impressive bonus earnings rates on United, dining and other travel in conjunction with the base rate of 1 mile per dollar on all other purchases can easily justify the $525 annual membership fee once that fee kicks in after the first year. 

But if you’re only a casual, infrequent traveler on United or you're not sure you want to patronize a single airline, consider a less expensive airline credit card like the United Explorer card or perhaps a general travel card like the Chase Sapphire Preferred. They may not provide the same level of travel benefits, but the lower annual fee can make it easier to get the value you want.